Karl Flammer Ford - Service Center

Robyn went above and beyond with her service! She was incredibly kind, professional, and knowledgeable, responded quickly, and, most importantly, showed genuine care. She was incredibly kind, professional, and knowledgeable, responded quickly, and, most importantly, showed genuine care. More

My first service at Karl Flammer. Had an excellent experience, very easy to work with and I’m happy with the work they did. Had an excellent experience, very easy to work with and I’m happy with the work they did. More

I don't think customer service is a high enough priority. On two occasions my service writer left or wasn't there at the end of my service which meant - no call when the car was ready- including this appoin On two occasions my service writer left or wasn't there at the end of my service which meant - no call when the car was ready- including this appointment. It seems that no one picks up the slack. I've witnessed the lack of back up (which is never an excuse) and I have also witnessed a hectic and chaotic office with no help from a supervisor or higher up. I don't really blame my service writers as much as I blame the culture, management focus, and training. Get some esprit de corps going and people like me might consider coming back - as of now - probably not. For this service I had an appointment and I left my car for a 2 day job. It wasn't even looked at for more than 2 days. I picked up the car after 4 days without a phone call to tell me it was ready. That kind of poor resource planning is unacceptable. Again - probably a higher ups problem. I named below my service writer as a person I worked with. I want to make clear that the fact that he couldn't get my car in sooner and that he left (on an emergency as I was told later) before I was notified about my car is more a culture/management problem than just him. He should have had back up and he should have been able to honor my appointment. He indicated he couldn't get the car in sooner. Unacceptable. But he should have had recourse with higher ups in this case. Apparently that is not how you do business. More

Extremely accommodating. Troubleshot the issue and fixed. Also went above and beyond to make sure our courtesy vehicle was the right fit Troubleshot the issue and fixed. Also went above and beyond to make sure our courtesy vehicle was the right fit More

My overall experience has been very good. After having my car repaired, it came back to me with a new issue (gas gauge no longer working) but as soon as Robyn found out about it, she got in After having my car repaired, it came back to me with a new issue (gas gauge no longer working) but as soon as Robyn found out about it, she got in touch and set up an appointment to make it right. I love the fact that my car can be picked up from my house and delivered back after repairs. I trust Robyn's recommendations and of the service people I've dealt with over the past 10 years at Flammer, Robyn is definitely the best. More

It’s always nice to have great customer care and appreciation. Thank you for the courtesy. appreciation. Thank you for the courtesy. More

Robin was very thoughtful and informing me as to what was going on with my truck and I do appreciate that going on with my truck and I do appreciate that More

Chad the service advisor was very kind and helpful. My 2023 Maverick has design issues related to the start battery which the sales team should have disclosed before purchase. So I am not happy about My 2023 Maverick has design issues related to the start battery which the sales team should have disclosed before purchase. So I am not happy about that. When will a bulletin be sent from the manufacturer? More

Good service by Mark - efficient & polite & my car was service & ready as promised - end of comment service & ready as promised - end of comment More

Could not have been easier to get done. Everyone was awesome. Great service as always. Everyone was awesome. Great service as always. More