Karl Flammer Ford - Service Center

Communication between technical and service rep was at best inaccurate and then relayed to me. Would like my diagnostic fee returned because I never asked for my transmission to be repaired but to see if best inaccurate and then relayed to me. Would like my diagnostic fee returned because I never asked for my transmission to be repaired but to see if the recall was going to correct shift problems and p0420 code and as far as I can tell it did. Real fast to tell me”inaccurately” that I need a new transmission for some outrageous price. Please contact me. More

Chad got my extended warranty company to approve a $4500 repair. Without it my truck would be waiting to blow the engine. He was instrumental in saving my truck. Thank you Chad repair. Without it my truck would be waiting to blow the engine. He was instrumental in saving my truck. Thank you Chad More

Good customer service overall. It took a while to get fixed due to mechanic shortage but I was understanding to the situation. It took a while to get fixed due to mechanic shortage but I was understanding to the situation. More

Rachell got our car in for an issue super fast. While it was in there her communication was fantastic and answered every question we had. She made the process as easy as possible on us. While it was in there her communication was fantastic and answered every question we had. She made the process as easy as possible on us. More

Courteous, fast, good communication Rob was courteous and had great communication. The car had the repair completed in a timely manner. had great communication. The car had the repair completed in a timely manner. More

Outstanding service experience in every way! Scheduling and options for drop off or pickup/delivery are a great option! I was contacted by Rachell first thing in the morning regarding the servic Scheduling and options for drop off or pickup/delivery are a great option! I was contacted by Rachell first thing in the morning regarding the service request. She was in constant contact with me throughout the entire service process with estimated cost of repairs. She even checked my FordPass account and advised me of my credit balance to ease the bill! I needed full rear brake replacement with rotors and pads and my vehicle was still done before lunchtime!!! Rachell was extremely knowledgeable, professional and courteous. When I went to pay for the service, she offered the option to have the vehicle delivered to my home so my wife and I wouldn’t have to drive back up later to pick it up! Hands down the absolute best service experience and I would highly recommend and will continue to have both of our vehicles serviced here! More

Excellent service. Chad went out of his way to make sure my service was totally covered by my warranty. Chad went out of his way to make sure my service was totally covered by my warranty. More

In my experience with Flammer Ford, they have always been very courteous and helpful. I have used their mobile service once so far and found it to be extremely convenient when I wasn’t able to get my vehicle very courteous and helpful. I have used their mobile service once so far and found it to be extremely convenient when I wasn’t able to get my vehicle to the dealership. More

Chad was professional and kept me well-informed as to the status of my warranty repair. I recognize that an estimate for how long the repair should take is dependent on the availability of parts, the duratio status of my warranty repair. I recognize that an estimate for how long the repair should take is dependent on the availability of parts, the duration of the work, and availability of the mechanics to do the work. It sounds like it was a near full 8 hours to confirm the problem and then execute the repair, but my truck was at the dealer for 4.5 full days. I’m thankful that Ford offers the warranty so the cost was $0 to me, but being without a vehicle for 4.5 days to fix a problem that Ford itself created is about 2.5 days longer than I would deem reasonable. After 2 days, I should be offered a loaner or offered a credit for a rental car. In short, Chad did a great job communicating to me, but my overall experience was impacted by factors outside of Chad’s control. It is reasonable for me to expect that Ford knows how long my warranty repair should take since thousands of trucks will have conducted the same work, and that should be bounced against the queue of other work the dealer has to complete to allow for a better estimate of turnaround time, enabling Chad to set better expectations with customers like me. A day-to-day status update is appreciated, but feels like it would be unnecessary if Ford or Flammer had a better approach to estimating turnaround time. It felt like a very reactive / uncertain process for a company that has to do this type of estimate all the time. Paraphrasing, but “It could be ready today, but it may be all week.” is something I would expect from a small local mechanic, not from a company with the size/infrastructure of Ford. To summarize, Chad - seemed to be as good as he could be. Process - can be much improved. More

Excellent service all away around Great information from Michael as well Thank you so much Michael as well Thank you so much More