Karl Flammer Ford

Chad was professional and kept me well-informed as to the status of my warranty repair. I recognize that an estimate for how long the repair should take is dependent on the availability of parts, the duratio status of my warranty repair. I recognize that an estimate for how long the repair should take is dependent on the availability of parts, the duration of the work, and availability of the mechanics to do the work. It sounds like it was a near full 8 hours to confirm the problem and then execute the repair, but my truck was at the dealer for 4.5 full days. I’m thankful that Ford offers the warranty so the cost was $0 to me, but being without a vehicle for 4.5 days to fix a problem that Ford itself created is about 2.5 days longer than I would deem reasonable. After 2 days, I should be offered a loaner or offered a credit for a rental car. In short, Chad did a great job communicating to me, but my overall experience was impacted by factors outside of Chad’s control. It is reasonable for me to expect that Ford knows how long my warranty repair should take since thousands of trucks will have conducted the same work, and that should be bounced against the queue of other work the dealer has to complete to allow for a better estimate of turnaround time, enabling Chad to set better expectations with customers like me. A day-to-day status update is appreciated, but feels like it would be unnecessary if Ford or Flammer had a better approach to estimating turnaround time. It felt like a very reactive / uncertain process for a company that has to do this type of estimate all the time. Paraphrasing, but “It could be ready today, but it may be all week.” is something I would expect from a small local mechanic, not from a company with the size/infrastructure of Ford. To summarize, Chad - seemed to be as good as he could be. Process - can be much improved. More

Third truck bought from Doug Gerhardt. Thanks buddy. And Steve with finance great dude. Mack was also helpful Thanks buddy. And Steve with finance great dude. Mack was also helpful More

Excellent customer service and product knowledge. Took the extra steps to make us feel welcome. Took the extra steps to make us feel welcome. More

Excellent service all away around Great information from Michael as well Thank you so much Michael as well Thank you so much More

Excellent service all away around Great information from Michael as well Thank you so much Michael as well Thank you so much More

Always a pleasure doing business with Karl Flammer Ford. Their entire staff is professional, courteous and knowledgeable! Their entire staff is professional, courteous and knowledgeable! More

Great dealership with excellent customer service. Buying a car here was a smooth and at a fair price. Buying a car here was a smooth and at a fair price. More

I just bought my new car from Doug, and I couldn't be happier. He was super helpful, patient, and never made me feel pressured. He answered all my questions and made the whole process smooth and stress-f happier. He was super helpful, patient, and never made me feel pressured. He answered all my questions and made the whole process smooth and stress-free. Highly recommend Doug if you're looking for a great buying experience! More

Quick and courteous service. Scheduling was easy and follow- up was consistent. I definitely recommend this dealership for service. Scheduling was easy and follow- up was consistent. I definitely recommend this dealership for service. More

Fantastic experience buying my new Bronco. Steve was helpful and fun to work with. Everyone was so nice it made the whole experience fantastic and I am in LOVE with my new vehicle. Steve was helpful and fun to work with. Everyone was so nice it made the whole experience fantastic and I am in LOVE with my new vehicle. More