Karl Flammer Ford

We visited Flammer Ford’s several weeks ago. We met a sales person named Greg. He was really great and we knew we wanted to buy our next vehicle from him. We went in today and he was on vacation We met a sales person named Greg. He was really great and we knew we wanted to buy our next vehicle from him. We went in today and he was on vacation so Jordan took over and he was just as wonderful as Greg was. Both were extremely helpful and my husband and I are very happy to be part of there ford family. Thank you . More

Courteous, fast, good communication Rob was courteous and had great communication. The car had the repair completed in a timely manner. had great communication. The car had the repair completed in a timely manner. More

Outstanding service experience in every way! Scheduling and options for drop off or pickup/delivery are a great option! I was contacted by Rachell first thing in the morning regarding the servic Scheduling and options for drop off or pickup/delivery are a great option! I was contacted by Rachell first thing in the morning regarding the service request. She was in constant contact with me throughout the entire service process with estimated cost of repairs. She even checked my FordPass account and advised me of my credit balance to ease the bill! I needed full rear brake replacement with rotors and pads and my vehicle was still done before lunchtime!!! Rachell was extremely knowledgeable, professional and courteous. When I went to pay for the service, she offered the option to have the vehicle delivered to my home so my wife and I wouldn’t have to drive back up later to pick it up! Hands down the absolute best service experience and I would highly recommend and will continue to have both of our vehicles serviced here! More

Great experience, knowledgeable team. Lloyd did a great job answering our questions and streamlining the process. Lloyd did a great job answering our questions and streamlining the process. More

Ran over to this dealership because it had the best price in the area for a new F-150. Pulled up to the lot and was introduced to Lloyd who immediately helped us out. Lloyd was very friendly and accommodatin in the area for a new F-150. Pulled up to the lot and was introduced to Lloyd who immediately helped us out. Lloyd was very friendly and accommodating and got us into a test drive right away. He was pleasant to work with and very efficient, allowing for a quick and easy car buying experience. More

Excellent service. Chad went out of his way to make sure my service was totally covered by my warranty. Chad went out of his way to make sure my service was totally covered by my warranty. More

We had a great experience , we are happy with our car . I definitely recommend this place . I definitely recommend this place . More

My experience at this dealership was excellent! The salesman Lloyd was extremely nice and helpful. The salesman Lloyd was extremely nice and helpful. More

In my experience with Flammer Ford, they have always been very courteous and helpful. I have used their mobile service once so far and found it to be extremely convenient when I wasn’t able to get my vehicle very courteous and helpful. I have used their mobile service once so far and found it to be extremely convenient when I wasn’t able to get my vehicle to the dealership. More

Chad was professional and kept me well-informed as to the status of my warranty repair. I recognize that an estimate for how long the repair should take is dependent on the availability of parts, the duratio status of my warranty repair. I recognize that an estimate for how long the repair should take is dependent on the availability of parts, the duration of the work, and availability of the mechanics to do the work. It sounds like it was a near full 8 hours to confirm the problem and then execute the repair, but my truck was at the dealer for 4.5 full days. I’m thankful that Ford offers the warranty so the cost was $0 to me, but being without a vehicle for 4.5 days to fix a problem that Ford itself created is about 2.5 days longer than I would deem reasonable. After 2 days, I should be offered a loaner or offered a credit for a rental car. In short, Chad did a great job communicating to me, but my overall experience was impacted by factors outside of Chad’s control. It is reasonable for me to expect that Ford knows how long my warranty repair should take since thousands of trucks will have conducted the same work, and that should be bounced against the queue of other work the dealer has to complete to allow for a better estimate of turnaround time, enabling Chad to set better expectations with customers like me. A day-to-day status update is appreciated, but feels like it would be unnecessary if Ford or Flammer had a better approach to estimating turnaround time. It felt like a very reactive / uncertain process for a company that has to do this type of estimate all the time. Paraphrasing, but “It could be ready today, but it may be all week.” is something I would expect from a small local mechanic, not from a company with the size/infrastructure of Ford. To summarize, Chad - seemed to be as good as he could be. Process - can be much improved. More