Karl Flammer Ford

Robyn went above and beyond with her service! She was incredibly kind, professional, and knowledgeable, responded quickly, and, most importantly, showed genuine care. She was incredibly kind, professional, and knowledgeable, responded quickly, and, most importantly, showed genuine care. More

My Salesperson Steve Gonzalez, is the absolute best! We settled on a good deal and he delivered impeccably! He’s great to work with. He is easy-going, no pressure, an absolute delight. Steve helped me f We settled on a good deal and he delivered impeccably! He’s great to work with. He is easy-going, no pressure, an absolute delight. Steve helped me find a car to replace the one that I lost in a Hurricane. I’ve been going through some hard times dealing with the aftermath of the storm, and Steve remained sound and was very patient with me. He truly helped me make the first step forward in my recovery from hurricane.Helene. Bless you and thank you Steve! As a matter of fact, everyone at this dealership was very pleasant to deal with. I highly recommend.Karl Flammer Ford. More

Steve did a great job explaining are new car features. Showed us how to use the screen. Showed us how to use the screen. More

Steve did a great job explaining all the features on are new explorer from start to finish. new explorer from start to finish. More

I had another great experience buying my 2nd vehicle from Lloyd Wiilams. I love my Toyota Corolla and my Ford F-150. Thank you Lloyd! Lloyd Wiilams. I love my Toyota Corolla and my Ford F-150. Thank you Lloyd! More

My first service at Karl Flammer. Had an excellent experience, very easy to work with and I’m happy with the work they did. Had an excellent experience, very easy to work with and I’m happy with the work they did. More

I don't think customer service is a high enough priority. On two occasions my service writer left or wasn't there at the end of my service which meant - no call when the car was ready- including this appoin On two occasions my service writer left or wasn't there at the end of my service which meant - no call when the car was ready- including this appointment. It seems that no one picks up the slack. I've witnessed the lack of back up (which is never an excuse) and I have also witnessed a hectic and chaotic office with no help from a supervisor or higher up. I don't really blame my service writers as much as I blame the culture, management focus, and training. Get some esprit de corps going and people like me might consider coming back - as of now - probably not. For this service I had an appointment and I left my car for a 2 day job. It wasn't even looked at for more than 2 days. I picked up the car after 4 days without a phone call to tell me it was ready. That kind of poor resource planning is unacceptable. Again - probably a higher ups problem. I named below my service writer as a person I worked with. I want to make clear that the fact that he couldn't get my car in sooner and that he left (on an emergency as I was told later) before I was notified about my car is more a culture/management problem than just him. He should have had back up and he should have been able to honor my appointment. He indicated he couldn't get the car in sooner. Unacceptable. But he should have had recourse with higher ups in this case. Apparently that is not how you do business. More

We were looking to trade in our Yukon in on a newer one. We saw where Karl Flammer Ford had a used Yukon Denali on their lot, so we went to take a look at it. We test drove it and after a short negotiatio We saw where Karl Flammer Ford had a used Yukon Denali on their lot, so we went to take a look at it. We test drove it and after a short negotiation period, we were finally able to agree on a deal. Lucas and Doug were helpful, friendly and easy to deal with. I would recommend Karl Flammer Ford who is looking to buy without the high pressure sales pitch. More

things went fairly smoothly. greg gave a good explanation of the new features on my car. suzanne was very efficient and helpful greg gave a good explanation of the new features on my car. suzanne was very efficient and helpful More

Very nice dealership. Very friendly. Doug Gerhardt explained everything to us. He was very knowledgeable. Very friendly. Doug Gerhardt explained everything to us. He was very knowledgeable. More