Karl Chevrolet - Service Center

Always receive great service. Very friendly no matter how busy they are and definitely go the "extra mile" to keep the customer satisfied and returning. Would probably be the reason I would again purcha how busy they are and definitely go the "extra mile" to keep the customer satisfied and returning. Would probably be the reason I would again purchase a vehicle from Karl. We have purchased 3 cars and a truck and will return to purchase another car this summer. More

I went in for a tire repair and had a very memorable experience. Randy, Scot and Dale went above and beyond the call of duty to hunt down a hard to find replacement tire. Even driving 30 minutes there a experience. Randy, Scot and Dale went above and beyond the call of duty to hunt down a hard to find replacement tire. Even driving 30 minutes there and back to pick it up. Best customer service I've had in years. More

I took my 1999 chevy silverado in because it was having trouble starting and stay running. When I dropped the truck off I ask them to also give me an estimate on fixing my 4 wheel drive, having trouble en trouble starting and stay running. When I dropped the truck off I ask them to also give me an estimate on fixing my 4 wheel drive, having trouble engaging and disengaging, and my tow/haul, also not always engaging and disengaging. Well they charged me about $650 for the whole deal. They replaced an oxygen sensor which fixed the running problem and then they also charged me $90 for each estimate, WHAT??? Of course they won't give you the vehicle back until you pay it all, who the heck charges for an estimate. Each of the other items was going to be about $300 to fix and the only problem was with the actual switches on the dash. Of course when the told be it was the switch with the 4 wheel drive I ask if it was the switch on the dash or in the transfer case, they said that they didn't know. So they charged me for an estimate and didn't really know what the problem was, or so they say. My father's yukon was having the same problem with the 4 wheel drive so he took his to M&M motor in Creston, IA, great place by the way, and they said they knew exactly what the problem was and put a new 4 wheel drive switch in his dash for $90, oh wait, yeah that is what I paid just for the estimate. My father then bought me a switch from M&M for $68 and I spent about 5 minutes of my time and put it in my truck. I didn't even use a tool, just my hands. Popped the dash off with my hands, pulled the switch out, plugged in the new on, and popped the dash back on. Very simple and it literally didn't take more then 5 minutes. Please do not go the Karl. More