
Karen Radley Volkswagen
Woodbridge, VA
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Misleading the customer on a product that was not even made for the car purchased For two weeks and several phone calls and even a visit was never informed of this till my wife went to the part departmen made for the car purchased For two weeks and several phone calls and even a visit was never informed of this till my wife went to the part department herself. Also very confused on what the maintance contract I purchase included. Spoke to the GM he apoligize for what happened bud this will never bring about trust And requested if he could send me detailed information on what I purchased in the maintance contract. He send me a copy of what is handed out to customers. No letter of explanination what happened with the run around on a product that we thought was ordered. More
The entire service experience was extremely positive and I have already expresses my satisfaction with my family and friends. I drove a long distance to come to Karen Radley VW service and it was well worth I have already expresses my satisfaction with my family and friends. I drove a long distance to come to Karen Radley VW service and it was well worth it. Darrell's customer service skills were very much appreciated. More
I went in for preventative maintenance, spent $1400 and have had nothing but problems ever since. In fact I have two difference Service guys contradicting each other about what is rattling underneath my c have had nothing but problems ever since. In fact I have two difference Service guys contradicting each other about what is rattling underneath my car. I lost and ran over a plastics shield that fell off a week after service and Karen Radley is doing nothing to make amends of all my time and troubles. I had the work done in March and have been back three times to get it right. I now have a complaint in with Volkswagen and have found another mechanic to not only fix the problem but to figure out just what Karen Radley did to my car. Go elsewhere. More
I started taking my 2006 VW Jetta GLI to this dealership service dept on the recommendation of a friend of mine who also owns a VW. I had some bad experiences at another VW dealership service dept nearby, b service dept on the recommendation of a friend of mine who also owns a VW. I had some bad experiences at another VW dealership service dept nearby, but Karen Radley VW has always treated me very well. I have had a few mechanical problems with the car that were quickly and completely repaired under warranty without hesitation. I have owned the car for two years and 33,000 miles and will always return to Karen Radley VW for routine as well as repair service. More