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Karen Radley Volkswagen

Woodbridge, VA

4.7
204 Reviews

14700 Jefferson Davis Hwy

Woodbridge, VA

22191

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Showing 204 reviews

August 11, 2010

Misleading the customer on a product that was not even made for the car purchased For two weeks and several phone calls and even a visit was never informed of this till my wife went to the part departmen More

by wallacr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The sales manager and the General Manager and the sales person Fox
Aug 21, 2010 -

wallacr responded

I have been in contact with Karen radley dealer ship and have apoligize fot this incident. I woudl recommend this dealership

February 02, 2010

The entire service experience was extremely positive and I have already expresses my satisfaction with my family and friends. I drove a long distance to come to Karen Radley VW service and it was well worth More

by DLefforge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
1
September 14, 2009

I went in for preventative maintenance, spent $1400 and have had nothing but problems ever since. In fact I have two difference Service guys contradicting each other about what is rattling underneath my c More

by fatthumb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charter Wells
Feb 03, 2010 -

fatthumb responded

Karen Radley finally fixed the rattle underneath the car at no charge and discounted the expensive part needed to make me happy. Darrell IS a nice Service Rep but the whole journey was a difficult experience to say the least.

March 26, 2008

I started taking my 2006 VW Jetta GLI to this dealership service dept on the recommendation of a friend of mine who also owns a VW. I had some bad experiences at another VW dealership service dept nearby, b More

by BMWRIDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Neely
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