Karen Radley Acura

Karen Radley Acura, and specifically Rudy Walker and Tarek Hakki (also the woman who handled the finance and final paperwork exceptionally well), have written the book on professional, efficient and ove Tarek Hakki (also the woman who handled the finance and final paperwork exceptionally well), have written the book on professional, efficient and overall superb customer service when it comes to purchasing a car. At every step of the way both of these gentlemen treated me with the upmost respect explaining in detail the various options and cost breakdown of the vehicle I was interested in as well as handling my trade-in exceptionally well and throughout the paperwork and final delivery of my new MDX Acura. Tarek's no-nonsense, straight-forward, honest, and overall confident (not arrogant) approach to discussing the transaction was second to none I have experienced in my 50 years. Rudy's attention to detail, calmness, expert knowledge, tremendous patience, very tasteful sense of humor, efficiency, and communication skills set a standard for any professional who deals directly with customers to emulate. My car buying experience was rewarding in several ways and I would recommend these gentlemen and Karen Radley Acura to anybody interested in purchasing a new or used vehicle. More

What a wonderful experience I had. I have been shopping around for a used vechile for awhile now, and I have to say it has not been pleasent until I visited this dealership. I have been trying to recover m around for a used vechile for awhile now, and I have to say it has not been pleasent until I visited this dealership. I have been trying to recover my credit status and it has been a very challeging and exhausting process. These two gentlemen (Melvin & Matt) were the only 2 that worked with me as much as they could and made my expreince more pleasant. Not only did they bend backwards for me, they also stayed late that evening I visited, they even help keep take care of my active 1 year busy and content, and let me tell that is not easy! My boyfriend was with me at the day of my purchase and was quite pleased with the service we received as well and it is not easy pleasing him as well when it comes to money! I would highly reccomend this dealership to my co-workers, friends, and family. I hope I get to work with them again in the future. Respectfully, A VERY HAPPY CUSTOMER! We love my new/used car! LOL! Rebecca Somers More

I was in the dealership to get VA inspection and emissions on two vehicles. I'm in the process of moving to VA from another state. Stacy and April were a huge help in explaining how to make the swit emissions on two vehicles. I'm in the process of moving to VA from another state. Stacy and April were a huge help in explaining how to make the switch and quickly took care of what they could with emissions and inspection. Although neither of my vehicles are Acuras, I am seriosly considering taking them in for service. Heck while I had it in I had them change the oil and filter. They even offered to wash the car. I would reccomended this dealership to others. More

Outstanding Customer Service - Heidi conducted the sale of my 2006 Acura MDX as a professional and kept me, the customer, first - negotiations and paperwork were completed swiftly and with no haggling. Tr of my 2006 Acura MDX as a professional and kept me, the customer, first - negotiations and paperwork were completed swiftly and with no haggling. Trish went out of her way to keep me, the customer, informed and comfortable about the service needed on the car. She had her technicians check out a noise in the car which was resolved to my satisfaction. She helped me with the cost of the 100,000 mile maintenance on the MDX saving me several hundred dollars via Acura discounts. Trish greeted me with a smile and introduced me to the service department employees all of whom were very nice. Fortunately for me it was her birthday and the service department had balloons and cake. They invited me to stay a share the cake - I did. The bottom line in Trish and others at Karen Radley Acura made me feel I was joining a group of people that will honestly take care of my car service in the future. More

Stacey Johnson in the service department is awesome! I needed something done quickly and he was able to get my car in within the hour - and had it fixed the very same day. He was extremely knowledgeable needed something done quickly and he was able to get my car in within the hour - and had it fixed the very same day. He was extremely knowledgeable about my issue and made me feel confident it would be taken care of by the best! My dad has bought two Acuras from Karen Radley and he couldn't be happier with the experience, from sales to service. If you want to buy a car - this is the place to go. They will take EXCELLENT care of you! More

This dealership was great. I was not hassled, pressed to be put into a car imediately or continuously contacted by the dealership as I made my decision. When I decided to buy my new Acura the car made the d be put into a car imediately or continuously contacted by the dealership as I made my decision. When I decided to buy my new Acura the car made the decision for me rather than the sales team which was a big plus for me personally. When the time came to negotiate price I was not only given a great deal on the car but on my trade-in as well. I highly recommend this dealership and the day after buying my car brought in a friend to buy a car as well. Do yourself a favor and get into an Acura at Karen Radley Acura today! More

I visited this dealership for the first time last month and I must say it was a very pleasurable experience. I came in to get my A/C serviced and repaired and was greeted by Mr Rick Robertson, he was very and I must say it was a very pleasurable experience. I came in to get my A/C serviced and repaired and was greeted by Mr Rick Robertson, he was very nice and professional, I went back to the dealership on Tuesday and Rick took really good care of me and my car again. All of the staff at Karen Radley Acura were very nice and I do see myself returning for all my service needs and possibly a new Acura in the future Willie Meade More

I bought a used vehicle from Karen Radley in October from Melvin. Melvin was very informative and followed up after the sale to make sure I was satisfied with the purchase. I have had the vehicle service Melvin. Melvin was very informative and followed up after the sale to make sure I was satisfied with the purchase. I have had the vehicle serviced at Radley twice since I bought it.When I initially brought it in for service, Mr. Sisak listened as I communicated the problem, then took the time to drive the car with me in it, so he could see for himself what I was trying to explain. He was very attentive. While the vehicle was being serviced there, Mr. Sisak and Mr. Robertson kept me informed of the necessary repairs. The vehicle was repaired and returned to me within a reasonable timeframe. I was very pleased with the service of the vehicle. I felt confident that the vehicle was fixed right. Mr. Sisak and Mr. Robertson called continuously while the vehicle was being repaired. Anytime I had a question, both gentlemen were available to answer them. More

To whom it may concer, My visit to karen radley To whom it may concer, My visit to karen radley acura service was great! Never before have I been more happy for my car to geat work done to it. To whom it may concer, My visit to karen radley acura service was great! Never before have I been more happy for my car to geat work done to it. My Service writer Rick Robertson was the friendlyist person I have met. He is a very knowledgeable person, and trust me he can answer any question you throw at him. Never before has my experience been so great, and now for the first time I can say I can't wait for my car to be serviced again. For those of you who have a acura I advise you to go to Karen Radley and ask to speak to Rick Robertson for your next service appointment, I promise you won't be disapointed. Sincerly, Jordi barcia More

I own a Acura TL and have brought it in for service for the past 5 years. I have worked with service consultant Rick Robertson and he has always be courtesy with an up beat attitude. He is dedicated in pro the past 5 years. I have worked with service consultant Rick Robertson and he has always be courtesy with an up beat attitude. He is dedicated in providing excellent customer service support and recommendations on maintaining my vehicle. More