Karen Radley Acura

Best car buying experience I've had. Tarek offered a price over the phone that was terrific and then stood by it without the shenanigans that I'm accustomed to from car dealers. The actual buying proce price over the phone that was terrific and then stood by it without the shenanigans that I'm accustomed to from car dealers. The actual buying process was fast and adhered 100% to the terms we'd discussed. Overall a great experience and a dealer I'd recommend to friends. More

Purchasing a vehicle has always been a tedious process in my past experiences. The stealerships in NYC are a bunch of crooks and not even worth my time. Matt & Bob from K. Radley Acura are the complete oppos my past experiences. The stealerships in NYC are a bunch of crooks and not even worth my time. Matt & Bob from K. Radley Acura are the complete opposite. They made the purchasing process very simple & comforting. I drove over 300 miles from New York to Virginia just to deal with these guys and it was worth the trip. They are an honest and dedicated group of inviduals who just want the pleasure of earning of your business and will see to it that you walk out of there dealer with a feeling that you came out on top. Also, kudos to Matt & Nina from the finance department. They worked around the clock to ensure that I received the best available rates and prepared all paperwork prior to my arrival to Virginia. I was in and out of the dealer in less than hour. Job well done Matt, Bob & the finance department! More

The Woodbridge Acura dealership is very fortunate to have an asset like service writer, Stacy Jones. He is professional, knowledgeable, friendly and goes the extra mile to work with you and your situation. an asset like service writer, Stacy Jones. He is professional, knowledgeable, friendly and goes the extra mile to work with you and your situation. I spoke to him on Thursday afternoon about getting service on my 2003 Acura and that I would need some kind of transportation if I dropped off my car. Not only did he arrange a courtesy car to be available, he was also able to work with me on the price of the service to make it affordable for me, because he was concerned about not getting the timing belt replaced on a 9 year old car. He explained to me that should it break, I would need to replace the whole engine which would have cost me $7000. More

Today was my second auto servicing at this location. The customer service that was provided, far exceeded any other experiences I have had with other dealerships. The staff was extremely friendly, very know customer service that was provided, far exceeded any other experiences I have had with other dealerships. The staff was extremely friendly, very knowledgable and most importantly, HONEST. I could not believe how inexpensive the charges were for the work that was completed. This is definitely a dealership I will continue to use and recommend to all! More

Rick was great! He was friendly, knowledgeable and considerate. He remembered servicing my car previously, which I found comforting. The length of time I spent waiting for the work to be completed was considerate. He remembered servicing my car previously, which I found comforting. The length of time I spent waiting for the work to be completed was more than I would like. However, the convenient, free wi-fi allowed me to work while I waited. I appreciated that. More

I was very pleases with Stacy's Customer Service Skills. He was very polite and didnt hesitate to answer any questions I seemed to have. He worked with me and made sure the quality of the work done to my ca He was very polite and didnt hesitate to answer any questions I seemed to have. He worked with me and made sure the quality of the work done to my car was handled precisely. Dealing with him makes me want to come back to Radley when Im ready for an even newer ACURA TL! In other words, This dude Rocks! Go Radley Acura for picking up such a devoted man! More

Karen Radley Acura, and specifically Rudy Walker and Tarek Hakki (also the woman who handled the finance and final paperwork exceptionally well), have written the book on professional, efficient and ove Tarek Hakki (also the woman who handled the finance and final paperwork exceptionally well), have written the book on professional, efficient and overall superb customer service when it comes to purchasing a car. At every step of the way both of these gentlemen treated me with the upmost respect explaining in detail the various options and cost breakdown of the vehicle I was interested in as well as handling my trade-in exceptionally well and throughout the paperwork and final delivery of my new MDX Acura. Tarek's no-nonsense, straight-forward, honest, and overall confident (not arrogant) approach to discussing the transaction was second to none I have experienced in my 50 years. Rudy's attention to detail, calmness, expert knowledge, tremendous patience, very tasteful sense of humor, efficiency, and communication skills set a standard for any professional who deals directly with customers to emulate. My car buying experience was rewarding in several ways and I would recommend these gentlemen and Karen Radley Acura to anybody interested in purchasing a new or used vehicle. More

What a wonderful experience I had. I have been shopping around for a used vechile for awhile now, and I have to say it has not been pleasent until I visited this dealership. I have been trying to recover m around for a used vechile for awhile now, and I have to say it has not been pleasent until I visited this dealership. I have been trying to recover my credit status and it has been a very challeging and exhausting process. These two gentlemen (Melvin & Matt) were the only 2 that worked with me as much as they could and made my expreince more pleasant. Not only did they bend backwards for me, they also stayed late that evening I visited, they even help keep take care of my active 1 year busy and content, and let me tell that is not easy! My boyfriend was with me at the day of my purchase and was quite pleased with the service we received as well and it is not easy pleasing him as well when it comes to money! I would highly reccomend this dealership to my co-workers, friends, and family. I hope I get to work with them again in the future. Respectfully, A VERY HAPPY CUSTOMER! We love my new/used car! LOL! Rebecca Somers More

I was in the dealership to get VA inspection and emissions on two vehicles. I'm in the process of moving to VA from another state. Stacy and April were a huge help in explaining how to make the swit emissions on two vehicles. I'm in the process of moving to VA from another state. Stacy and April were a huge help in explaining how to make the switch and quickly took care of what they could with emissions and inspection. Although neither of my vehicles are Acuras, I am seriosly considering taking them in for service. Heck while I had it in I had them change the oil and filter. They even offered to wash the car. I would reccomended this dealership to others. More

Outstanding Customer Service - Heidi conducted the sale of my 2006 Acura MDX as a professional and kept me, the customer, first - negotiations and paperwork were completed swiftly and with no haggling. Tr of my 2006 Acura MDX as a professional and kept me, the customer, first - negotiations and paperwork were completed swiftly and with no haggling. Trish went out of her way to keep me, the customer, informed and comfortable about the service needed on the car. She had her technicians check out a noise in the car which was resolved to my satisfaction. She helped me with the cost of the 100,000 mile maintenance on the MDX saving me several hundred dollars via Acura discounts. Trish greeted me with a smile and introduced me to the service department employees all of whom were very nice. Fortunately for me it was her birthday and the service department had balloons and cake. They invited me to stay a share the cake - I did. The bottom line in Trish and others at Karen Radley Acura made me feel I was joining a group of people that will honestly take care of my car service in the future. More