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KarGenie

Montclair, CA

not yet
rated
9 Reviews

4963 Holt Blvd

Montclair, CA

91763

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Showing 9 reviews

February 08, 2023

Jacob and Mike lied to me . lied to finace company, then car broke and they avoided me , then lied again and refused to assist me in any way.$25000 dollar car gone in 2 months More

by leach2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jacob Caldwell and manager Mike, Alexcia Perez
December 26, 2022

STAY AWAY ALL THE GOOD REVIEWS GOT TO BE FAKE. FOR SURE ..ANYONE THAT GOES HERE AFTER READING THIS REVIEW BECAUSE THE PRICE IS RIGHT EASLEY APPROVED WELL YOU WOULD HAVE TO BE REALKY DESPERATE TO More

by Jbellacummings
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anthony jacobs
November 27, 2022

Do not buy a car from these people . They sell damaged cars and don’t fix them before putting them on the lot . Cars are sold with damaged batteries covers on the floor and this is the a More

by Skullmoneybones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Neema Keleb Mike Juan jose Kevin all frauds , Alexcia Perez
Nov 28, 2022 -

KarGenie responded

Hello, I want to take this opportunity to sincerely apologize for the fact that you felt unsatisfied with our company, especially since we pride ourselves on being welcoming, helpful, and professional. We always aim for total satisfaction. I would be happy to assist you if you would like to discuss your experience further, email me at iecustomerservice@stgautogroup.com.

Nov 29, 2022 -

Skullmoneybones responded

I paid a down payment 1000.00 for a white 2013 Toyota rav4 ev 92,000 miles the car was never inspected or serviced before I was invited to test drive . At the test drive the car battery had evidence of battery fluid calcium build up and the sensor on the car had its lights on indicating that the tire was damaged the undercover plastic sheild was on the floor Indication of front end damage and headlights with yellow mold . Each person on the review played a role in being abusive over fraudulent add on charges i refused to pay . Mike the general manager told me he would never sell a car from car genie to his family members because he said the cars are sold as is with damages and that kar genie sells low quality cars . He than told me he would help me out and have the car inspected to be Road ready and that he would remove the smog check fee the car is a EV so it’s zero emissions no smog check required to pass road safety but they still attempt to charge fraudulent add ons like this one and the door guards without them being on the car or maybe they were already installed prior to kar genie buying the car and kar genie says they need to charge u to install them just adding a 150.00 fee on your deal to get you to pay more so they get a 10% commission on everything they upsell and those add on charges to the customer not needed in the deal they try to get to pay the add ons u might see a 2000-8000 increase on the price just know that those fees are not supposed to be apart of a honest car sale . Mike said he would get the car service inspected and road ready. Monday I call and he tells me he won’t sell me the car and refunded my money simply because I question their Integratiy and asked for the car to be inspected for safety reasons and to make sure I don’t buy a lemon . Not a place I will write about positive things about . I have evidence of your agents doing things to peoples accounts and the fact u would just not sell me a car because I asked for it to have a safety inspection is wrong do not ever yell and be abusive to me or the public consumer . It’s wrong unethical furthermore I hope that those who have fallen victim to their scams will join me in a lawsuit against these dishonest car sales men .Sal especially for continuing to threaten my person when calling my cell phone !

April 10, 2022

David is a great sales man very good man of his word get the job dunn More

by DonaldeBrooksjr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
david.williamson@kargenie.com
Apr 10, 2022 -

DonaldeBrooksjr responded

Excellent work very professional thank you

March 20, 2022

Jacob and the Mike’s were awesome. They supplied an impromptu home delivery and we’re in communication during the entire process. Great job! More

by charles_3708
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Caldwell
January 14, 2022

Arranged a time to view a vehicle a week ahead because I was driving from a long distance. When I arrived the vehicle was filthy, had a punctured tire so I could test drive and to add insult to injury, the More

by victordmarcano
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob
October 23, 2021

I had a great professional response from Jacob Cadwell. His manager held the car I chose for two weeks until I could tracel to come get my car. They answered all questions timely... I am happy. More

by wcafegunnison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Cadwell
October 21, 2021

Super personable, reliable, efficient and polite... would recommend. Jacob is very attentive and helpful. Plus a nice vehicle. More

by wcafegunnison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob
April 24, 2021

I went there because they had the truck that I like , when I contact the dealer the assigned Allan Infante to help us the guy was very unprofessional he left us for like 2 hours waiting in the lobby, bec More

by ilovemyrottys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allan Infante