Reed Hyundai of Kansas City - Service Center

Follow-up: After frustration with a situation, Follow-up: After frustration with a situation, Michael Downs was able to reach out to me to make sure the issue I had was solved, and saw that I, Follow-up: After frustration with a situation, Michael Downs was able to reach out to me to make sure the issue I had was solved, and saw that I, as the customer, was happy. I look forward to returning to Shawnee Mission Hyundai and can't thank Michael enough for his assistance. Thank you for your time, effort and follow-up to an unfortunate event. I plan to drive out of my way to take my vehicle to Shawnee Mission Hyundai in the future, due to the respect and consideration I was given by this individual. More

The customer service level is excellent from Brandon Cornwell. Thanks to him, I will probably purchase a new car in the future from your dealership. His friendliness, williness to return phone calls, Cornwell. Thanks to him, I will probably purchase a new car in the future from your dealership. His friendliness, williness to return phone calls, and find answers to problems that I have been having with my car have been outstanding. He has certainly gone above and beyond to satisfy his customers. :) More

Thanks to the service team who took care of detailing my car; truly first class work. Nothing better than a spotless interior. I would also like to acknowledge the outstanding professionalism and service car; truly first class work. Nothing better than a spotless interior. I would also like to acknowledge the outstanding professionalism and service from Brandon Cornwell. His positive attitude shows he is passionate about taking care of the customer and could not have been a nicer guy. Excellent service all around. Thank you! More

I had purchased a uesed car from the dealership and the dealer 30 warranty had expired when I started having a problem with what seemed to be the transmission. I called the Sales Manager, Chin, and I asked dealer 30 warranty had expired when I started having a problem with what seemed to be the transmission. I called the Sales Manager, Chin, and I asked if I could talk to the Service Department to ask a few questions so I would know how to proceed to have it checked. I was expecting to do this at my own expense. Without hesitation, Chin insisted that I bring the car to Service Department so they could check it for any problems. Two days later, my husband delivered the car to Brandon at the Service Dept. They did a complete check of the car.....systems, brakes....everything. They made a few adjustments and we picked up the car and we have had no problems since. If you are looking for a dealership with the MOST professional staff......in all areas of their business...go to Shawnee Mission Hyundai/Kia. If you are looking for a dealership that will be as engaging and friendly AFTER the sale as they are BEFORE the sale.....go to Shawnee Mission Hyundai/Kia. If you are looking for a dealer that has integrity, outstanding customer service, financing for every customer.......GO TO SHAWNEE MISSION KIA/HYUNDAI........ don't go to another dealer just because they are closer..........drive the few extra miles, IT is worth it!!!!!!!!! More

I returned my Azera to the shop to have the brakes checked. The service managers were more than friendly and very accommodating. The dealership installed new rotors, etc. without any hesitation. I checked. The service managers were more than friendly and very accommodating. The dealership installed new rotors, etc. without any hesitation. I complimented the service personnel re. their attitudes and attention to a new customer. George Deeg More

I stopped by the dealership this morning 5-11-11, after I noticed my low tire pressure light was on. It was starting to rain so I thought I would stop there and see if they would check my tire pressure. Wh noticed my low tire pressure light was on. It was starting to rain so I thought I would stop there and see if they would check my tire pressure. When I pulled in, about 6:40 am, I was promptly contacted by someone in the service department who immediately began assisting me. However, when we entered the service office he spent the time to start a service order and was told to wait in the waiting area. After about 10 minutes and seeing two mechanics walking around talking about their activties from the previous evening I walked to the garage area where I saw my car sitting there, no one near it. Already late for work and being totally exasperated about non service I asked for my car back. After it was pulled around I asked one of the attendants when the shop opened to which he responded 7:00 am. No one told me this when I entered or I would have immediately left. I drove down the street to the Phillips station where I aired up my tire and went to work. This is just another instance that I felt as if the customer service at your business fell short. I simply asked for my tires to be checked. I assume if I would have waited for this to happen I would have been at least an hour late for work after paying who knows how much. If I would have stopped at a tire shop they, as I have in the past, I would have been provided the courtesy of immediate help and at no charge, for air. I dread the next time I have to bring my car in as I do not trust that the work done there is up to par. However, I have prepaid for much of my service which unfortunately ties me to your dealership. I just hope you will take a look at the protocol of your service department and consider how customer service can be improved so customers like me are not treated without regard for the situation and that sometimes it is simple just to check the air in the tires. More

These guys are really amazing. Never in my adult life (which numbers OVER 40 years!) have I had customer service like this. bought a lemon of a Hyundai from someone else that wouldn't take gas! These g (which numbers OVER 40 years!) have I had customer service like this. bought a lemon of a Hyundai from someone else that wouldn't take gas! These guys figured it out, fixed it and stayed with it every step of the way. I had taken it back to where I bought it, my regular mechanic and no one could fix it. Most of them couldn't even figure out why it kept shutting off after taking about $2 worth of gas. They are kind, courteous and really go the extra mile in a day when customer service has fallen by the wayside. I highly recommend these people and I'll be back when necessary with this car as well as my other one. More

These guys are amazing. Best customer service I have ever received on a car repair! Fair pricing and go the extra mile to make sure you are not inconvenienced! They tracked down a problem with a fuel t ever received on a car repair! Fair pricing and go the extra mile to make sure you are not inconvenienced! They tracked down a problem with a fuel tank that kept shutting itself off before even a gallon could be put in. They took great care to make sure we had a car if we needed it and kept us appraised of progress and what they had found. More