Reed Hyundai of Kansas City - Service Center

I've had the Hyundai Sonata Hybrid for about 8 months and in that time have had 3 service visits with Shawnee Mission Hyundai. It's been very easy to make the appointments - everyone there has been very and in that time have had 3 service visits with Shawnee Mission Hyundai. It's been very easy to make the appointments - everyone there has been very friendly. They have early appointments available and I can usually arrive at around 7 and be on the road by 8. The waiting area is comfortable and well stocked with amenities (tv, wifi, available coffee, soda machine, etc). It all adds up to a pleasant service experience. More

Scott has been my service adviser for my routine maintenance, and through an ordeal with a pesky squirrel who had a part of my wiring harness for a snack. He helped me coordinate a rental car and wh maintenance, and through an ordeal with a pesky squirrel who had a part of my wiring harness for a snack. He helped me coordinate a rental car and when I arrived with the tow truck, the rental car company was there waiting for me. He is very helpful, friendly, and does great at getting my car and I in, out, and on with our lives. More

I have had the pleasure of dealing with Felix Moreno each time i bring my car for service and he never fails to amaze me with his great attitude, friendly, polite demeanor and willingness to always go above time i bring my car for service and he never fails to amaze me with his great attitude, friendly, polite demeanor and willingness to always go above and beyond his normal duties. I know that my car will be taken care of and that it will be done in a timely manner and in the most cost effective way, because Felix makes sure that is always the case! He is the epitome of what an employee should be. I trust him and would recommend this dealership just because he works there, and that speaks volumes of what he brings to the table. Thank you, Felix, for always going above and beyond and making me feel like a valued customer! More

Our experience with Shawnee Mission Hyundai Service Shop resulted in knowing that these guys will cheat you blind if given a chance. On the Hyundai Entourage 2007 Van, I had already diagnosed the problem a resulted in knowing that these guys will cheat you blind if given a chance. On the Hyundai Entourage 2007 Van, I had already diagnosed the problem as a leaky air intake hose. My wife took the car in for regular maintenance and to get a quote on repairs. The quote to repair the leaking "air intake hose" was $420.00 ($105.52) for the part (By the way, the Manufacturer list price for the part is $77.03). When we declined to have the service done, it was discovered that the original quote was a "misquote" and the new estimate was $345.00 to replace an air intake hose. We declined. I went and picked up the part at Northtowne Hyundai (a much better option for a dealer and service) for roughly $80 (including tax). I paid $20 to buy a meter to read vehicle codes and to reset them. It took me 15 minutes - yes folks you read it right - 15 minutes to replace the hose with a new part. And I spent another 15 minutes cleaning up the engine around the engine cover, etc. and to reset the code. The car is now working fine and there are no codes anymore. This dealership was going to charge me more than $500 an hour for labor (computed based on my time spent and it should have taken them less time because all their tools are right there in the bay). Total effort - 3 screws removed to remove engine cover. 3 clips removed from hose. Hose removal. New hose clamped on. 3 clips tightened. engine cover cleaned with soap and water. 3 screws tightened to replace engine cover. Less than 5 minutes to attach code reader and reset codes. No more check engine light. Money saved $320 from original estimate. $245 from second estimate. Owner of a new code reader. Never going to these guys for service again. I highly recommend you find someone honest to do business with. More

Shawnee Missoin Hyundai is the best dealership in the area. And car salesman Rico Clayton is the best gave me and the wife a good deal on our 2 Hyundai Tucson would reccomond them to anyone wanting to bu area. And car salesman Rico Clayton is the best gave me and the wife a good deal on our 2 Hyundai Tucson would reccomond them to anyone wanting to buy new or preowned cars More

I went in for an oil change on my 2007 Hyundai Santa Fe and drove home in a 2013 Santa Fe Sport. Dave and everyone else made it a pleasent experence. Look forward to more years of fun driving. and drove home in a 2013 Santa Fe Sport. Dave and everyone else made it a pleasent experence. Look forward to more years of fun driving. More

Car: 2012 Azera. Thus far, I have had two scheduled Car: 2012 Azera. Thus far, I have had two scheduled service appointments, 11/19/12 and 1/14/13. In both visits the service experience was absolute Car: 2012 Azera. Thus far, I have had two scheduled service appointments, 11/19/12 and 1/14/13. In both visits the service experience was absolutely outstanding. The service experience has been so impressive and consistent, I decided to write this review because they certainly earned the positive feedback. The service professionals that I have worked with at this dealership have exceeded customer expectations. In a word - Excellent. Highest regards, Don Kelley More

I have used this dealership for quite some time and I have always been satisfied with the service. I had occasion to come in due to mechanical issues and dealt with Nate Howe and he was able to get me in have always been satisfied with the service. I had occasion to come in due to mechanical issues and dealt with Nate Howe and he was able to get me in, without any appointment, resolve the issues that brought me into the dealer and in the course of solving those issues the service department identified another issue that needed to be dealt with. Everything was taken care of and I was back on the road later that day. I believe that Mr Howe and the individuals who serviced my car went above and beyond and that is rare anymore. Thank You !! More