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Reed Hyundai of Kansas City - Service Center

Merriam, KS

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878 Reviews

878 Reviews of Reed Hyundai of Kansas City - Service Center

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October 27, 2014

Great experience I took my Accent in for some repairs and left with a beautiful Azera thanks to Charles Haught and Chris Miller. It was a great experience for both my More

by Oliver Clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 27, 2014 -

Kansas City Hyundai responded

Oliver, I'm glad you and your girlfriend are enjoying your new Azera! Thank you for coming to see us and letting us assist you. If there is ever anything I can assist you with, please let me know. John Roberts, General Manager

July 25, 2014

Service I bought my new car at the dealership and have just had my first oil change done. Didn't have to wait in line to make an appointment and was able to More

by cdomville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 28, 2014 -

Kansas City Hyundai responded

Thank you for taking the time to share your experience. I'm happy to hear you had a great time getting your first oil changed done. If there is ever anything I can assist you with, please let me know. John Roberts, General Manager

June 23, 2014

Well worth the drive. I purchased my 2013 from Shawnee Mission Hyundai in October 2013. Living 180 miles away, I found that the best deal was worth the drive. I wanted to More

by tglboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 24, 2014 -

Kansas City Hyundai responded

We all truly appreciate you taking the time to write this review. Thank you for giving us the opportunity to earn your business. I'm happy to hear Felix made your service experience worth the drive! If there is ever anything I can assist you with, please let me know. John Roberts, General Manager

June 18, 2014

We bought two During a service visit for a problem with an older model, my wife asked if you could look at the vehicles in the showroom. Eddie Huffaker offered to More

by recalc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 18, 2014 -

Kansas City Hyundai responded

Thank you for writing this review. I am happy to hear you and your wife are enjoying your new cars! We all truly value your business and we look forward to a long friendship. If there is ever anything I can assist you with, please let me know. John Roberts, General Manager

March 27, 2014

I was greeted promptly when I arrived. I was also shown where I could sit with the child that was with me, to be able to help entertain him. I was checked in with to let me know how much longer it would be More

by prmoreno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 27, 2014 -

Kansas City Hyundai responded

Thank you for sharing your experience. I am pleased to hear you had a great service experience with Felix. I hope we continue to earn your business! If there is anything else I can do to further your satisfaction, let me know. Bobby Lubbers, General Manager

March 13, 2014

I needed sensor for my 2013 Hyundai Accent first they told me $130.00 part and labor But when I went there they charge me $300.and they gave the key after I paid. the service manager told me if I wante More

by mikemalekyar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Service manager
Mar 17, 2014 -

Kansas City Hyundai responded

Hi Mike, First let me apologize for the frustration and miscommunication that has happened. As I understand it there were several things wrong with your vehicle due to a minor accident that damaged your car. After looking into your service bill it seems you asked for the TPMS sensor to be replaced but that was only one of the issues on the car that needed to be fixed. The charges were for the part you requested plus one hour of labor and under $20 for minor parts to attach the new sensor. I think there are a few things that attributed to the misunderstanding of what parts were being replaced and how much they cost. From what I understand you got an estimate from a body shop (not here at our dealership) for the damage on your wrecked Accent. The body shop estimate is going to use insurance claim rates so those are not the same as our service center. Using that estimate you called and asked how much a specific part was, based off of a part number on the estimate. When you arrived you asked for the TPMS sensor to be replaced which our service department did. However there were several more things on the estimate from the body shop that needed to be completed to fix your car. There was damage to your car that resulted in the TPMS and the ABS sensors to both need replacing. Our service manager said that the accident and the estimate from the body shop were not brought up until after the initial repair you requested. I am sorry that there was a miscommunication about pricing, our service department did replace what you asked them to but I can see how this would have been confusing since the service advisor wasn't aware of the other problems on your car and didn't know you had more than one issue happening initially. If you would like to talk further about this I would be happy to speak with you so there isn't a misunderstanding. Again, I apologize for the miscommunication and I welcome you to reach out to me if there still is any misunderstanding. Sincerely, Bobby Lubbers General Manager

February 03, 2014

Kyle is a very good person to work with. really friendship. good price that he gave to me on Hyundai. I would buy cars from him if I have a chance later. More

by markfang123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
January 30, 2014

As always, Felix was totally on his game. My wait for the shuttle was short and I was amazed at how quickly my car was finished. It seemed I just got home and they were calling to tell me they were on t More

by penneybowers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 30, 2014 -

Kansas City Hyundai responded

Thank you for sharing your experience with me. I appreciate your kind comments. I am pleased to hear that Felix has continued to treat you well and I hope that we keep earning your business. If there is anything else I can do to further your satisfaction, please let me know. Bobby Lubbers, General Manager

January 27, 2014

I always receive friendly, courteous service at Shawnee Mission Hyundai. The waiting room is very pleasant and well stocked. All the technicians seem very concientious and provide excellent customer care More

by sgharnden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 27, 2014 -

Kansas City Hyundai responded

Thank you for your kind words. I am pleased to hear that you have continued to experience excellent customer service. I hope that we continue earning your business and satisfaction. If there is anything else I can do, please let me know. Bobby Lubbers, General Manager

January 27, 2014

Luke was a fantastic service representative. Very friendly, honest and attentive to my needs. In the past, I've felt rushed aby other service associates, but Luke took his time with me, which I very More

by jpappasj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke
Jan 27, 2014 -

Kansas City Hyundai responded

Thank you for your kind words. I appreciated you taking the time to let me know about your great service experience with Luke. If there is anything else I can do to further your satisfaction, please let me know. Bobby Lubbers, General Manager