Reed Hyundai of Kansas City - Service Center

Quick Complete Service Drove in at 7am for 30,000 mile service and was done before 9am. Very friendly informative staff. Always a pleasure to get my service here. Drove in at 7am for 30,000 mile service and was done before 9am. Very friendly informative staff. Always a pleasure to get my service here. More

2009 Hyundai Elantra Service I appreciate the professionalism & courtesy of the service technicians at SM Hyundai. The computer was down, but your staff deserves kudos for carryin I appreciate the professionalism & courtesy of the service technicians at SM Hyundai. The computer was down, but your staff deserves kudos for carrying on so efficiently. More

Bad service experience Figured out why the service advisor personnel has turned over every time I go back. Had a 7:15 a.m. appointment for a simple brake job, which has ne Figured out why the service advisor personnel has turned over every time I go back. Had a 7:15 a.m. appointment for a simple brake job, which has never taken more than a day, at this dealer or anywhere else. It got to the end of the first day and they had not diagnosed me. They did not call to tell me that, and did not return my calls. Finally a call to the service manager paid off, and they told me that they had cars with 7:15 appointments the previous day they had not diagnosed yet. Despite that, they had another 50 appointments for my day they took and could not see. I asked how many appointments they had set for the next day and they said, "looks like they are going to set the regular 35-50". So it took 3 days to get my car back (they finished at the last minute on day 2 but I had a rental car and couldn't get switched and there in time to get it on day 2. The communication was terrible, and its obvious this dealer is not about customer service. More

Service department is useless I made a service appointment for 4:30 on a friday. I brought my car in, gave them my information, and agreed to leave it overnight because they overbo I made a service appointment for 4:30 on a friday. I brought my car in, gave them my information, and agreed to leave it overnight because they overbooked and couldn't honor the appointment. I called at noon the next day and they said my car was next in line. They called me at 3:00 and said they couldn't look at it until Monday. What the xxxx is an appointment for if it takes them 72 hours to even look at the car??? More

Fantastic service experience I just recently purchased as a used car my 2013 Hyundai Elantra. This was my first time going to this dealership and I couldn't be more pleased I just recently purchased as a used car my 2013 Hyundai Elantra. This was my first time going to this dealership and I couldn't be more pleased More

Friendly staff Shawnee Mission Hyundai has a fantastic service department. The staff is very friendly and the wait is minimal. They give you a very detail report wh Shawnee Mission Hyundai has a fantastic service department. The staff is very friendly and the wait is minimal. They give you a very detail report what service they performed and what services your car will need and why that service is important to be done to keep your car in top performance. While waiting for service they provide refreshments and fruit. More

Waited for 6 hours for my car to not even be looked at! I Made an appointment online for 6/27 for 11:30AM. Even set up a shuttle request to take me to work. Arrived there around 11:20 AM. Was told By Thomas I Made an appointment online for 6/27 for 11:30AM. Even set up a shuttle request to take me to work. Arrived there around 11:20 AM. Was told By Thomas Crotty that the shuttle service was already back up and he had already have 4 people waiting. The best option to find your own ride to work to make sure you are not late. I had my BOSS come pick me up. He told me they would look at the car right away and give me a call if I haven't heard from him by 5:00 PM give him a call because they close at 6:00pm. Around 4 30 pm I gave them a call. Was told that I would get a call back soon. ANother 35 min went by so I called time was (520 they were closing at 6) was informed that they did not have any updates for me. I decided to get a ride to the dealership and when I arrived they made me wait 25 min to inform me that MY CAR THAT WAS WITH THEM FOR 6 HOURS HAS NOT EVEN BEEN LOOKED AT. UNBELIEVABLE. DO not come here. I picked this place because how high rated this was I go 30 Miles OUT OF MY WAY to come here. Thanks guys More

Amazing! Thomas Crotty is the true MVP Thomas Crotty is the man, I will NOT go anywhere else for my car. From day 1. Thomas Crotty has taken care of me. I swear ask for this man and he will Thomas Crotty is the man, I will NOT go anywhere else for my car. From day 1. Thomas Crotty has taken care of me. I swear ask for this man and he will take care of you! He remembers my name and makes sure that I am taken care of! I will not trust anyone else or anywhere else this is my car shop! BEST DEALERSHIP IN THE WORLD. More

Great Service Thomas Crotty has always been very courteous and attentive to what ever reason or problem, we have brought my car in.. He goes over everything with yo Thomas Crotty has always been very courteous and attentive to what ever reason or problem, we have brought my car in.. He goes over everything with you and does good to make sure you understand. He never makes you feel that he is in a hurry to rush you out. He answers all questions, if he doesn't know the answer, he finds out for you.. We would recommend him to anybody looking for a service tech. We give him a 5 star rating. We have only owned my new Hyundai Azera a few months, as long as I get the professionalism I have received so far , we will be very pleased.. More