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Reed Hyundai of Kansas City - Service Center
Merriam, KS
878 Reviews
878 Reviews of Reed Hyundai of Kansas City - Service Center
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April 22, 2019
work satisfactory; courtesy check not so much went in for oil change & ATF flush, asked for courtesy check of fluids. Tech agreed and noted it on the work order. When the job was finished, I che went in for oil change & ATF flush, asked for courtesy check of fluids. Tech agreed and noted it on the work order. When the job was finished, I checked under the hood. 5 retaining clips for the side engine compartment covers were missing and the radiator fluid and windshield wiper fluids had not been checked / refilled. The service tech fixed all three issues, but it does not give me confidence in the mechanics when the "small stuff" isn't squared away. More
by cmohar
Verified CustomerEmployees Worked With
Gabriel Ojeda
April 21, 2019
Poor communication While the staff was courteous, I felt a phone call was in order to let me know the status of my car's oil change. I had to make several calls and fina While the staff was courteous, I felt a phone call was in order to let me know the status of my car's oil change. I had to make several calls and finally was told, yes it is ready. I had shuttled to my home after dropping the car off at 8:30 that morning. I asked if the shuttle was on its way and was told it would be picking me up shortly. Waited an hour and a half, called again. Was getting steamed at that point. By the time I was picked up and got home it was 6:00 pm. The entire day was shot for a simple oil change, tire rotation and balance. If I had stayed at the service center, I probably could have been home by noon. Poor communication More
by ELLENPORTER49
Employees Worked With
Don"t remember names, but the gentleman who finally picked me up was very kind.
April 18, 2019
Recall and warranty service I felt cared by the person who helped me out on my service. Service was great and overall experience was great. I would highly recommend. I felt cared by the person who helped me out on my service. Service was great and overall experience was great. I would highly recommend. More
by DH
Employees Worked With
Dont remember the name
April 18, 2019
Recall Service The service team gave me prompt attention and the entire procedure was smooth and efficient. My car was ready when I was told it would be. The service team gave me prompt attention and the entire procedure was smooth and efficient. My car was ready when I was told it would be. More
by RBR1946
Employees Worked With
Don't remember.
April 16, 2019
No problems; great help by service rep The service rep helped us get everything determined and resolved that we needed to do to get my wife's car in tip top shape again. The service rep helped us get everything determined and resolved that we needed to do to get my wife's car in tip top shape again. More
by ALAN_BIVINS
Employees Worked With
Andrew Cure
April 15, 2019
The little things Serviceman offered me coffee and donuts but the parts guy carried off the last.They were not replenished during the hour I was there. After I left Serviceman offered me coffee and donuts but the parts guy carried off the last.They were not replenished during the hour I was there. After I left the dealership I discovered the old service sticker was still on my front windshield. Not a big deal but this is what separates the men from the boys. More
by GOETZLEW
Employees Worked With
Don’t remember reps name
April 13, 2019
Not what I expected I am somewhat disappointed by this last visit. We have a Tire and Wheel Warranty as well as a recently purchased Vehicle Extended Warranty. I just had I am somewhat disappointed by this last visit. We have a Tire and Wheel Warranty as well as a recently purchased Vehicle Extended Warranty. I just had the 45000 mile service completed including 4 new tires and an alignment for our 2014 Hyundai Azera. After this last service I noticed one of the wheels had some delamination on the wheel. Some of the other wheels have some curb rash also. I call In and was talking to Thomas who told me to bring the car in to have it looked at. When I arrived on the Service Drive,, Thomas indicated that he thought the curb rash would probably be covered, but we delamination probably would not. I waited around for him to make a call to find out what might be covered. He came back with a thumbs down and said nothing was covered. I asked about the factory warranty about the wheels. He didn’t seem to really know the guidelines of the warranty. He also didn’t seem interested in finding the answer. I was a service advisor for 17 years. I would never tell a customer I don’t know the answer without finding the answer or finding a solution to a problem. Needless to say I’m a little disappointed in this visit. I would like some guidelines as to what might or might not be covered with my wheels on our car. Hopefully somebody can give me that information. Normally I’m very happy with the service I receive with our Hyundai. This is an exception and I hope something can be resolved. Thanks This survey is asking me to select an employee that I worked with and will not let me continue without selecting one of them. I have not work with any of these as my sales person is no longer there. So I’m just gonna pick one so I can send the survey to you. Thank you More
by MJANDERSKC
Employees Worked With
Kent Rose
April 10, 2019
Problem this time Car serviced here since I bought it. This time oil leaked and had to take to local garage to tighten oil drain plug. Cost $10 Car serviced here since I bought it. This time oil leaked and had to take to local garage to tighten oil drain plug. Cost $10 More
by RSCHMITZ41
Employees Worked With
dont know
April 09, 2019
Excellent customer service I went in to have a converter arm replaced on my car and my customer service experience was amazing throughout the entire process. I even received a f I went in to have a converter arm replaced on my car and my customer service experience was amazing throughout the entire process. I even received a follow up call from the service member who helped me to ensure everything on my car was functioning properly. More
by NICKOLAS.BURTON
Employees Worked With
Thomas, Seng
April 09, 2019
My experience The customer service was excellent! However the person that serviced my car DID NOT re-set the panel-dashboard. It is still showing "negative" as far The customer service was excellent! However the person that serviced my car DID NOT re-set the panel-dashboard. It is still showing "negative" as far as when service is needed again. That happened the last time may car was serviced as well and I had to return to have it re-set. Guess the gentlemen just "forgets" to reset panel. Hopefully it wont mess up anything as the next time I'll be there will be with my next "service" appointment. More
by MARVAMOSLEY
Employees Worked With
Sorry I dont remember the gentlemans name, but he was GREAT! And the chocolate was a wonderful parting gift!
