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Reed Hyundai of Kansas City - Service Center
Merriam, KS
878 Reviews
878 Reviews of Reed Hyundai of Kansas City - Service Center
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May 21, 2019
an oil change shouldn't take 2 hours and 45 minutes. They didn't know when my car was ready. I had to go ask them. my paperwork was way down in the stack. will find a different dealer next time. They didn't know when my car was ready. I had to go ask them. my paperwork was way down in the stack. will find a different dealer next time. More
by MRIENG1984
Verified CustomerEmployees Worked With
don't remember
May 13, 2019
Trip from xxxx The Reed Dealership had my 2015 Hyundai Genesis the better part of the month of April. I took it on the 4th and got my car back on the 30th. Had diffi The Reed Dealership had my 2015 Hyundai Genesis the better part of the month of April. I took it on the 4th and got my car back on the 30th. Had difficulty in getting anyone to answer the phone. Once someone took a message , I never got a return call.not even from Pat the service manager, who through the service agent under the bus. Repeated lies, one after another. More
by RALPHCARO
Employees Worked With
Gabriel
May 13, 2019
Thoroughly unimpressed with the level of service. The service staff and area were totally disorganized. There was never any communication from the service staff to me. All communication was initiate The service staff and area were totally disorganized. There was never any communication from the service staff to me. All communication was initiated by myself. My car was not ready when promised and I have doubts if everything on the appointment was done. More
by ETP
Employees Worked With
none of the above
May 07, 2019
Thank you! I had a lot of work done on my car and needed to come back to get a belt tightened. They fit me in and fixed up the belt as soon as they could! I had a lot of work done on my car and needed to come back to get a belt tightened. They fit me in and fixed up the belt as soon as they could! More
by Anna
Employees Worked With
Andrew
May 07, 2019
Good job I had an oil change and needed front brakes. the brake job was reasonable and they did everything in one morning. They also honored a coupon from anot I had an oil change and needed front brakes. the brake job was reasonable and they did everything in one morning. They also honored a coupon from another dealer. Very impressed with service and very courteous. Will be back. More
by PSU81
Employees Worked With
Kent Rose
May 06, 2019
Engine Replacement Fiasco I had to have my engine replaced due to issues with 2012 sonata. Took 3 months to get engine in to make the repair. Then battery was half dead and I I had to have my engine replaced due to issues with 2012 sonata. Took 3 months to get engine in to make the repair. Then battery was half dead and I needed a new one which I was going to be charged for. My problem was that since it took so long to get the engine in, why would did I need to pay for the battery. Mr. Rose heard me arguing with the service writer (he knows his name) and came to my aid when he saw us arguing. More
by RELIABLEGIRL07
Employees Worked With
Kent Rose
May 02, 2019
Great service department great work great people. I was really happy with the customer service, and how friendly everyone was, and when everything was done and I got in my car they gave me a candy bar I was really happy with the customer service, and how friendly everyone was, and when everything was done and I got in my car they gave me a candy bar. Wow thanks! More
by DBRENING
Employees Worked With
I am sorry I just don't remember the service advisor's name
May 01, 2019
Ok except I asked them to update my nav and they said they c I asked them to update my nav and they said they couldn’t. I guess they expected my 85 year old mother to be able to download software and do it. Eve I asked them to update my nav and they said they couldn’t. I guess they expected my 85 year old mother to be able to download software and do it. Even offered to pay them their shop rate plus pay for the software. Nope. So I bought a car that cost $80,000 but apparently get service equivalent to a Hyundai Elantra. More
by marcusfan
Employees Worked With
Thomas
April 30, 2019
Air Conditioner Leak Service Dept. diagnosed the defect in a line leaking the Freon, Parts Dept. had the part in stock and the repair was completed repair while I waited. Service Dept. diagnosed the defect in a line leaking the Freon, Parts Dept. had the part in stock and the repair was completed repair while I waited. Repair was an expensive one but Reed dealer staff contacted manufacturer and submitted a request for loyal customer assistance. Hyundai came to the party and helped with the expense. As a result we traded in the old car and bought a brand new one. Could not ask for a better dealer for sales, service, and especially the parts department who always have parts in stock for maintenance and repairs. More
by COLIN
Employees Worked With
Ernesto Arellan, Mark Hess
April 29, 2019
Very Helpful! Went into the service center to have my 75,000 mile check up. I told the service center that I had heard a noise in my steering wheel. They called me Went into the service center to have my 75,000 mile check up. I told the service center that I had heard a noise in my steering wheel. They called me 4 hours later. They completed all the reviews and fixed the noise! Amazing service, and very reliable! More
by Abigail McAuley
Employees Worked With
Martin Garcia
