Reed Hyundai of Kansas City - Service Center

Will be returning! I have been coming to this dealership for a few years now. It is under new management, and there has not been a change in the level of customer servic I have been coming to this dealership for a few years now. It is under new management, and there has not been a change in the level of customer service or quality of workmanship. I will continue to use the service department here for my car's maintenance. More

Friendly and Helpful Staff The new team at Reed was extremely helpful and friendly when it came to an issue with my smart key. I will definitely return for my next service! The new team at Reed was extremely helpful and friendly when it came to an issue with my smart key. I will definitely return for my next service! More

Last minute Came in late with damaged wipers front and back and they made time so I could have a safe trip. Shop was full but made time. Came in late with damaged wipers front and back and they made time so I could have a safe trip. Shop was full but made time. More

Delay of repair - took two days Had to overnight a new wheel (charged $20) because not in stock, this was difficult as I was without a car for 2 days. All in all, service was good an Had to overnight a new wheel (charged $20) because not in stock, this was difficult as I was without a car for 2 days. All in all, service was good and everyone was very nice. More

Door switch issue Nicholas was so helpful with the situation regarding my door. What initially looked to be a nearly $600 situation-that he was not at ALL pushy about-t Nicholas was so helpful with the situation regarding my door. What initially looked to be a nearly $600 situation-that he was not at ALL pushy about-turned out to be a $22 switch situation. The tech double checked and realized he missed the switch and had Nicholas call me to advise and apologize for the oversight. They also made sure to take off the diagnostic cost and charge me only for the part instead of making me pay for things I didn’t need. Since the fix, my alarm arms properly and my door doesn’t always show ajar. I’ve been coming here for 10 years and have no regrets. I went to the Olathe location one time and didn’t have nearly the same experience. I’ll keep coming here for many years to come. More

Great! I went in for an oil change and they were able to honor my free oil change from the previous owners. The attendants where very helpful. I wish I could I went in for an oil change and they were able to honor my free oil change from the previous owners. The attendants where very helpful. I wish I could remember the gentleman's name that assisted me, he was a joy and made me laugh more than a few times. They also had fresh donuts which was a bonus, I had gotten up pretty early to be there so breakfast sort of speak was a surprise. More

Repair went well. Communications were poor Had a flat tire after hitting a pothole. Communicating with service was too difficult. Had to call multiple times and nearly every time the call would Had a flat tire after hitting a pothole. Communicating with service was too difficult. Had to call multiple times and nearly every time the call would ring on until it was picked up by the switchboard. She would transfer me, and then it would ring and ring again until I would get to a voicemail message telling me it couldn't take voicemail. Then I would call a second time, and after going back to the switchboard yet again, a service person would pick up. This happened three times, I believe. The repair took three days, replacing a single tire. I believe you should keep a tire or tires in stock for a Hyundai Genesis. I called for an update the day it was to be ready, and a service representative told me he would call me between 2 and 3 pm when the tire was scheduled to arrive, to let me know the car would be ready in 90 minutes. When I didn't hear at 2 or 3, I called at 3:30, and the service person told me he had forgotten to call because he was so busy. When I came to pick up the car, I had to wait a few minutes while members of the service team were dealing with a woman on the phone, trying to figure out how to tell her she would not get her car back that weekend because the service guy didn't have time to drive it around and diagnose the problem. It was a disappointing scene to watch. Finally, another service person came in and offered to help me but asked whether he could make a phone call first. When I told him I was in a rush and had already been waiting, the service person apologized and helped me. The service culture I experienced was very disappointing. More