Reed Hyundai of Kansas City - Service Center

oil consumption test I am not sure yet if I would recommend you. I am doing our second oil consumption test. The first test was when you had another owner and they did n I am not sure yet if I would recommend you. I am doing our second oil consumption test. The first test was when you had another owner and they did not track the oil added properly...so...here we go again. I emailed Tammy Nerad telling her my car was very low on oil and that I needed to add a quart before I could move it. She said ok and that she would let the service department know. I even sent her pictures of the dip stick, oil and cash receipt. SHE DID NOT TELL THE SERVICE DEPARTMENT SO IT DID NOT GO IN MY RECORDS!!!!!!! I learned my lesson so when my car was low again I brought it to you to have you add the oil. When I came the second time (at 834 miles out) I asked for proof of the oil being added. The mechanic simply hand wrote on my service receipt "1 qt oil added". He did not sign his name. I told him I could have done that but I was on my lunch hour and could not stand around to argue with him about it. He told me they keep records in the back. (sorry - records in the back is not proof for the customer.) Please understand my hesitation to trust your process. My car is drinking oil like a dehydrated camel. My car is using one quart every 800 miles. It is a pain in the neck to have to bring it in to you guys just to have oil added. At first I loved my car but now I am thinking Hyundai's are lemons. More

Went in for recalls twice. Both times one recall was not com Taken in twice for same recall and still not completed. Had it overnight first time and all day the next. Not completed YET. Ordered parts then said c Taken in twice for same recall and still not completed. Had it overnight first time and all day the next. Not completed YET. Ordered parts then said cant do recall so I called Hyundia cust ser. None of what I was told was true. FIX MY RECALL PLEASE. More

Friendly and Efficient I had roadside tow my vehicle on Monday a Monday morning and they completed it that afternoon. I was so grateful as I had a business trip and needed t I had roadside tow my vehicle on Monday a Monday morning and they completed it that afternoon. I was so grateful as I had a business trip and needed to get to the airport very early the next morning. More

great support great service by ANDREW....... ALWAYS helpful and respectful. great service all the when i come and always points me in the right direction. best empl great service by ANDREW....... ALWAYS helpful and respectful. great service all the when i come and always points me in the right direction. best employee More

My experience was awesome My experience with Hyundai was awesome the technicians was very helpful and knowledgeable Andrew Cure was very helpful in get me a loaner car as well My experience with Hyundai was awesome the technicians was very helpful and knowledgeable Andrew Cure was very helpful in get me a loaner car as well as keeping me updated on what was going on with my vehicle More

Excellent customer service Everyone at the dealership in the service department was incredibly kind and considerate. I opted to stay and wait for my car to be diagnosed, and I w Everyone at the dealership in the service department was incredibly kind and considerate. I opted to stay and wait for my car to be diagnosed, and I waited less than an hour. It truly was a pleasant experience, and I would highly recommend using this dealership for vehicle service needs. More

Fast and thorough They did a great job making sure everything was working well! They have gone above and beyond each time I've been there and I highly recommend working They did a great job making sure everything was working well! They have gone above and beyond each time I've been there and I highly recommend working with them! More

Sonata Oil Change My wait for a scheduled oil change and system check out seemed longer than I was used to with previous owners of the Hyundai dealership. My wait for a scheduled oil change and system check out seemed longer than I was used to with previous owners of the Hyundai dealership. More