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Reed Hyundai of Kansas City - Service Center
Merriam, KS
878 Reviews
878 Reviews of Reed Hyundai of Kansas City - Service Center
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June 28, 2019
Oil change They had no snacks (donuts, bagels, nothing)., I always wait with my car vs dropping it off, so the snacks are always a nice touch. The old Hyundai AL They had no snacks (donuts, bagels, nothing)., I always wait with my car vs dropping it off, so the snacks are always a nice touch. The old Hyundai ALWAYS had snacks. However Reed got my oil changed in half the time that it would have taken Shawnee Mission Hyundai....so, no I didn’t get a donut, but they were quick and professional. More
by BCNELSON92
Verified CustomerEmployees Worked With
Don’t remember, he was friendly
June 28, 2019
WAY better than most dealer service centers It was very easy to make an appointment. Staff were courteous and kept me informed about progress on repair and how long it would take. It was very easy to make an appointment. Staff were courteous and kept me informed about progress on repair and how long it would take. More
by PT
Employees Worked With
Brianna Stancil, Caleb Rhine
June 25, 2019
Horrible This is not the first time I had and issue with them. This is the second time I have had an issue with them. First they charged me $111 for a diagnost This is not the first time I had and issue with them. This is the second time I have had an issue with them. First they charged me $111 for a diagnostic to see what the rattling noise was on my car. They told me the rattle noise was the cabin air filter not being closed all the way. So I believed him being as I was naive to the situation. Soon as I park the car home I hear the rattling noise again. So I am beyond pissed for paying for service that didn’t get fixed. I’m done dealing with this location. I would not recommend them to nobody. More
by REID0JW1
Employees Worked With
Andrew Cure, Adam Peters, Nicholas Duerr-Nedrow
June 25, 2019
More sales than service I brought my 2012 Sonata in for recall and oil light on had to ask 2x to get oil light addressed. Not good. Was given recommendations instead of letti I brought my 2012 Sonata in for recall and oil light on had to ask 2x to get oil light addressed. Not good. Was given recommendations instead of letting me know about the reason I brought the car in to begin with...recommendations should be addressed after the concern. More
by angieh71
Employees Worked With
Toni O
June 21, 2019
There is nothing special The service guys are nice, but I get the same service an often times more personalized service from other providers. Not bad but not outstanding, a C The service guys are nice, but I get the same service an often times more personalized service from other providers. Not bad but not outstanding, a C grade. More
by LANDONBURT
Employees Worked With
Andrew Cure
June 20, 2019
I went in for a trunk latch I went in to get my trunk latch replaced and ended up waiting a week for my car. My service Rep Nick was Really respectful and kept me up to date. Rea I went in to get my trunk latch replaced and ended up waiting a week for my car. My service Rep Nick was Really respectful and kept me up to date. Reason for the 2 star's was for the wait. More
by garciaoscr
Employees Worked With
Nicholas Duerr-Nedrow
June 19, 2019
extremely disappointed I went in for a recall issue and an oil change. I also had an issue with a tire sensor. My first issue is that they didn’t have any loner vehicles, th I went in for a recall issue and an oil change. I also had an issue with a tire sensor. My first issue is that they didn’t have any loner vehicles, they only wanted to rent me a vehicle while my car was being worked on. Any way to make an extra buck right? They wanted to charge me like 3 times the price for sensor and 3 days or more to wait so I said no to that. So I was only charged for the oil change which was over $50 for conventional oil which is ridiculous. On top of all of that, they did such a crappy job that they didn’t tighten the oil plug right and subsequently the oil in my car ended up all over my driveway. I took my car to Valvoline and paid for a completely new oil change and received a new air filter for less than $50. I would never visit this dealer again. More
by TARA.CRUZ23
Employees Worked With
Spencer
June 19, 2019
Left car there all day, service was rushed at the end of day I brought my Veloster in for a recall and an oil change. Made an appointment to drop my car off at 7:15am. When dropping my car off, I asked about a q I brought my Veloster in for a recall and an oil change. Made an appointment to drop my car off at 7:15am. When dropping my car off, I asked about a quote for replacing my front bumper, which I was told was no problem. I was told of an oil change offer that at the second tier price, basically made a tire rotation free, so I opted for that. They asked when I needed the car back by, told them whenever it was finished but absolutely needed it by 3:30. Never heard anything all day, received a call at 3:05p saying they were just now getting my car into the garage. 20 mins later they called to say the car was finished and ready for pickup. Upon picking the car up, there was no quote for the bumper, and the tires had not been rotated. The car had been at the dealership for 8 hours yet that wasn’t enough time for the simple service and request I brought my car in for. I have brought my car here multiple times, making appointments each time, and every single time it takes literally 2+ hours minimum for my car to even be moved Into the garage for service. Making an appointment seems to not make any difference in the time that the car will be there. More
by JDNIGHSWONGER
Employees Worked With
Spencer
June 19, 2019
very friendly They got my car done in a timely manner. Also they were very friendly, Got back with me about my part they had to be order sooner then they said. They got my car done in a timely manner. Also they were very friendly, Got back with me about my part they had to be order sooner then they said. More
by SJP64
Employees Worked With
Andrew Cure
June 18, 2019
Great service I needed a jack and spare tire kit for my Elantra. The kit doesn't have the small tire. Had to buy that too. Then I needed it mounted to the wheel. T I needed a jack and spare tire kit for my Elantra. The kit doesn't have the small tire. Had to buy that too. Then I needed it mounted to the wheel. They worked me in and got the tire mounted and in my car in less then an hour. More
by jeff440
Employees Worked With
The Parts Room guy, Nicholas Duerr-Nedrow
