Reed Hyundai of Kansas City - Service Center

No need for recall here at this DEALER. My experience at Reed Hyundai was the worst 4 times to do a recall. Thats not acceptable for anyone. Nicholas and Dean need to go. Dean is the worst, My experience at Reed Hyundai was the worst 4 times to do a recall. Thats not acceptable for anyone. Nicholas and Dean need to go. Dean is the worst, hanging up on me me not once but twice. Tried to charge mr for a diagnostic test on a car he said would not start so tell me how can you do the test, complete xxx. Pat Love get reid of him no good for the business. Spencer is wonderful and needs to be recognized for his great work. Thank you Spencer. Thank you to Art and Gilbert for my transportation to and from the dealership. But please do everyone a hugh favor fire Dean. More

Parts Guys are fantastic, Service Schedulers? not so much. I hit something on my way to Kansas City and blew my front my right tire and bent my rim (it hit hard...). Thankfully my coworker was behind me and w I hit something on my way to Kansas City and blew my front my right tire and bent my rim (it hit hard...). Thankfully my coworker was behind me and was able to pick me up and take me the rest of the way to our appointments. I called McCarthy Hyundai in Kansas City and they were SO helpful on the phone and got me the part numbers that I needed and directed me towards Reed Hyundai as they likely had the rim I needed in stock. I didn't have any more time right then to talk on the phone, but I was able to jump online and they had an online chat, which I thought would be great. Cynthia on the chat was responsive and said she would get parts and service to call me soon and get the process of buying a rim and a tire and just getting it mounted on the rim for me to take back to my car later. Nothing came from this. No contact, no anything. I then had another break between my appointments and I called Reed Hyundai and got a hold of the parts department, and they confirmed they had one in stock and had a tire also and they were very helpful, understanding and kind. They transferred me to service to get the tire mount and balance for a SINGLE tire scheduled, they didn't answer and the phone disconnected. I called back and again service did not answer the phone. I called again after my next appointment and finally got in contact with a lady on the other end, and she said it would be more than a week before they would be able to get it scheduled for. A brand new tire onto a brand new rim and then not installed on a car, just handed to me, a week and a half out. I knew finding a rim somewhere else would be slim to none so I decided once I get there and was face to face I would be able to communicate my situation a little easier and they would see the human side of customer service, and not be so focused on the processes and schedules (both of which are incredibly important, don't get me wrong). I was wrong. The parts guys were FANTASTIC. They had the rim and tire at the desk ready for me and asked if I got the mount and balance scheduled with service and I told them what I was told on the phone and they were appalled. They said go talk to one of the guys in the cubes to schedule this because it's no big deal. After standing out side their cubes for 10 minutes (3 employees staring at their computers and only 2 other customers in there with them, each of which left a full 4 minutes before I was acknowledged) I got to talk with Nicholas. He told me there wasn't a chance of it happening today, maybe by the end of the week. I mentioned that I am buying a new rim and tire, and just need the tire mounted on the rim, I'm from out of town and I really need this done otherwise I'm stranded. He begrudgingly writes my ticket (only for the labor) and then walks back into service to ask if it could be squeezed in. After him being gone for another 10+ minutes my parts man walked passed again and asked if I got things squared away and I I told him I was still waiting to see if they could schedule it, so I might just be buying the rim and going to another tire shop. I wish I knew this parts guys name because him and Larry (who I talked with on the phone) were the only people that I interacted with that treated me like an actual human and not just an inconvenience. Parts guy just looked down and said an expletive (well deserved in my opinion), picked up the rim and tire and walked back into the shop and heard him ask a tech to put the tire on the rim. Nicholas walked back from the service department a few minutes after this, and tells me that he can't promise anything, but they would see if they could get it done by the end of the day (currently 1:30ish), to which I replied that I think a tech is just finishing up the balancing of the wheel for me. He goes back into his cube area and Parts Guy goes and has words with him and then he walks out and tells me I can go visit Nicholas again and he will have my ticket ready to pay as the job is finished. Parts Guy had to add the parts to my ticket though, so he did that while I went into the cube and Nicholas and I waited for the ticket to print (the original ticket that Nicholas had only put labor on, and Parts Guy was now updating). It prints and Nicholas says "Your total is two sevent.... no that isn't right. Why did he do that?" and then throws the ticket away and begins to tell me how frustrated he is about today and this situation and .... and then proceeds to add back onto the ticket the labor that Parts Guy deleted because he is a FANTASTIC EMPLOYEE WHO SEES CUSTOMERS AS PEOPLE, and saw how poorly my situation was being handled. My new total was $245 and some change, and I just smiled because I was already looking forward to this review. At this point I just want to be as far away from Nicholas as possible, but he won't get the clue that I can carry the wheel myself and really don't want him around any longer, so he demands that he carry the wheel to my car for me (I really did make it clear I didn't want him doing this "service" for me). And then the cherry on top of this whole interaction, Nicholas has the gall to tell me that I'd be getting a survey from Hyundai in the next couple days and they consider anything below a 5 star review a failure, so if I would please give him a 5 star review. Are you kidding me? He did nothing but slow the entire process down, cost me more money than it should have been, and make it embarrassingly obvious that Hyundai doesn't look for, teach, embrace or reward people skills but will hire people who are simply capable of following a predefined process, no matter what. So no Nicholas, I won't be giving you 5 stars and I won't be reaching out to your manager before I submit this review to see if they can resolve the situation first, like your little hand out says. Please be a company that brings humans back into business, humans that see customers as humans with real life situations. More