Reed Hyundai of Kansas City - Service Center

My passenger side view was to be replace, the whole thing. The work was not completed. They did not replace the entire product as I requested. Had a conversation with scheduling and the whole mirror and case The work was not completed. They did not replace the entire product as I requested. Had a conversation with scheduling and the whole mirror and case that holds it was order. Linda C.Bolden More

Santa Fe tuneup Had a long list of things for them to check over, and it was the 45 K checkup. I like to wait in the waiting area, and even purchased a brand new firs Had a long list of things for them to check over, and it was the 45 K checkup. I like to wait in the waiting area, and even purchased a brand new first aid kit for our upcoming vacation. More

Electrical fix and oil change Very helpful on all fronts. Loaner car was a big help since the part had to be ordered. Thanks for taking care of my Genesis. Very helpful on all fronts. Loaner car was a big help since the part had to be ordered. Thanks for taking care of my Genesis. More

First time in First time using Reed Hyundai of Shawnee Mission and had great service. Staff was very friendly and helpful. I will be back in the future. First time using Reed Hyundai of Shawnee Mission and had great service. Staff was very friendly and helpful. I will be back in the future. More

My daughter had a bad experience Sent my daughter to get oil changed and tire rotate last week. She was told she had to have a coupon to get a discounted rate- that all you had to do Sent my daughter to get oil changed and tire rotate last week. She was told she had to have a coupon to get a discounted rate- that all you had to do was look on their own website to see the promotion.. She does not carry a printer around with her cell phone. One of the promotions was spending $50 and getting $10 off your service, but no... that does not apply to oil changes. I had to call in and explain to service staff (believe his name was Reed) that i did not want to have to come down with a printout and to please take care of the situation. Hyundai has been good to me over the years. I currently own 3 and have purchased 10 vehicles since 2008.. This dealer has changed hands a couple of times.. Group 1 had growing pains as well.. My sales rep also left there last year.. I think I will be switching over to Toyotas moving forward. I drive a Highlander and never had any issues with service at Hendrick Toyota. Ken U. More

Tell me why this is not fraud. I took my Santa Fe in to have the brakes checked. I specifically said I did not want an overall inspection; just the brakes. After charging me $99 f I took my Santa Fe in to have the brakes checked. I specifically said I did not want an overall inspection; just the brakes. After charging me $99 for the diagnostic, they gave me an "automobile status report" advising I need the following: front brakes replaced; engine tune-up; new front axle; timing cover gasket; and 4-wheel alignment for a total charge of $5,797.62. Except for the brakes, they did not provide any evidence of the need for the recommended repairs. I agree with the brakes replacement. However, your dealership replaced the timing cover gasket, did a tune up, and a 4-wheel alignment last year at a cost of $2,960.47. You wanted $374.62 to replace the front brake pads and resurface the rotors. I went to another shop where they replaced the pads and resurfaced the rotors for $154.73. They also confirmed my axle is fine and there are no leaking seals. I have used your service department exclusively since Feb. 7, 2012. I am also getting ready to trade for a new car. Your attempted up-sell just cost you my business and a new car sale. So tell me how that is working for you. More