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Reed Hyundai of Kansas City - Service Center
Merriam, KS
878 Reviews
878 Reviews of Reed Hyundai of Kansas City - Service Center
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September 25, 2021
Had appointment for an oil change and 2 other things. They did the 2 things but no oil change. The technician said it was my fault when I signed in. They did the 2 things but no oil change. The technician said it was my fault when I signed in. More
by JBUTLER60
Verified Customer
September 24, 2021
Got scheduled promptly, in and out for service in reasonable time. Service staff was courteous and friendly. Jordan answered a couple of operational questions so I didn't have to search the manual. reasonable time. Service staff was courteous and friendly. Jordan answered a couple of operational questions so I didn't have to search the manual. More
by MrWizard
Employees Worked With
Jordan
September 22, 2021
Everyone was extremely friendly and polite. Great customer service and the service was quick and efficient customer service and the service was quick and efficient More
by a.bridges00
Employees Worked With
September 21, 2021
Always get fast and friendly service at Reed Hyundai. Will return there for my next car purchase. Will return there for my next car purchase. More
by kona driver
Employees Worked With
September 17, 2021
Everyone was very friendly and helpful. Although they were running late on my service they were accommodating. were running late on my service they were accommodating. More
by me1
Employees Worked With
September 16, 2021
Excellent service which they took very good care of me Only a call away with a smile! Only a call away with a smile! More
by LAYDBAC
Employees Worked With
September 15, 2021
I was early but it took 1 1/2 hours for an oil change with an appointment. Air pressure in tires were not done. What else was not done? with an appointment. Air pressure in tires were not done. What else was not done? More
by rory4
September 15, 2021
I always get disrespectful/sly comments at this location. This is the second time it’s crazy. Must find a different location. This is the second time it’s crazy. Must find a different location. More
by QUINWD
September 14, 2021
I have no complaints regarding the quality of your work. But recently customer service as been truly lousy. I was scheduled for service for the recall was checked in and told it would be about 2 hours becau But recently customer service as been truly lousy. I was scheduled for service for the recall was checked in and told it would be about 2 hours because they were running behind. 3 hours later I was told that the work could not be done because the computer was not updated. I was told I could get the car wash I didn't get the time before that only to be asked as I'm walking to my car after a 3 hour wait that if I still wanted my car washed they could do that for me. I declined and was told that I would be among the first to be called when the recall was updated. Well 2-3 weeks later I called to check regarding the recall because I was informed by a relative that they had gotten theirs done there a week ago. Sure enough I was given a time to come in and have it done. The customer's time is just as important to them as Reed Hyundai repair is to them. If I had come in 3 hours late my appointment would not have been honored. I purchased a service contract that supposedly included a car wash whenever I came in that I have yet to been able to use. I don't know if it's Covid or new employees but the customer service sucks! More
by V
Employees Worked With
September 09, 2021
The work I had done was finished a lot more quickly than I anticipated and completely solved the problem I was having. I enjoy having Reed Hyundai as my service provider. I anticipated and completely solved the problem I was having. I enjoy having Reed Hyundai as my service provider. More
by CHILL8217
Employees Worked With
Jordan
