Reed Hyundai of Kansas City - Service Center

First car service of Hyundai Sonata 2018 eco They said it would take about an hour ish and that's exactly how long it took for my first car service! Happy about it They said it would take about an hour ish and that's exactly how long it took for my first car service! Happy about it More

Great care The service team really went above and beyond to take care of me during my last visit to replace a fog light on my new Santa Fe. The service team really went above and beyond to take care of me during my last visit to replace a fog light on my new Santa Fe. More

Outstanding customer service I was greeted with a smile before I had even put my car in park! Gilbert opened my door and asked how he can help me. He then proceeded to introduce m I was greeted with a smile before I had even put my car in park! Gilbert opened my door and asked how he can help me. He then proceeded to introduce me to Nicholas who would be taking care of me today. We all then went to Nicholas' desk. Gilbert asked me if I needed anything out of my car and proceeds to run a quick checklist for me- purse, eyeglasses, phone, water, book ! So very thoughtful!! Nicholas then proceeded to explain the service to be performed on my car and showed me to the waiting area. When he returned to me, he SAT down in the chair next to me. Nicholas did NOT tower over me or expect me to stand up and follow him. He sat next to me and explained the service that had been done. I was then invited back to his desk for checkout paperwork. Nicholas walked me to my car, opened my door, and thanked me for my business. Shocking! In all of my years driving, I have never had such customer service from any dealership. More

Joyriding Tech seen joyriding in car. Grease all over interior. Returned w/gas completely empty. Totally dissatisfied. Can’t be trusted to treat customer/vehicl Tech seen joyriding in car. Grease all over interior. Returned w/gas completely empty. Totally dissatisfied. Can’t be trusted to treat customer/vehicle respectfully More

Customer Service is Top Knotch Customer service team is very polite, knowledgeable, and does well communicating with me. I was a little skeptical when my first visit came back with Customer service team is very polite, knowledgeable, and does well communicating with me. I was a little skeptical when my first visit came back with a lot of repair recommendations...but I know they are looking out for my safety. More

Recall Work Brought my 2017 Sonata in for recall work. Found out that their is a 2nd recall from 2017, of which I was never notified. Didn't have time to fix that Brought my 2017 Sonata in for recall work. Found out that their is a 2nd recall from 2017, of which I was never notified. Didn't have time to fix that one as it would have been 2 more hours and I was waiting for the car. Whatever they did, it fixed a problem I had noticed. When using cruise control, the car would shift into a lower gear to keep from gaining speed going down a hill; however, when the road leveled out, the car failed to recognize it was in a lower gear and revved the engine to over 2,500 rpm trying to maintain cruise speed. Now it downshifts but returns to high gear on level ground. More

Promotions not accounted for While I did have a good experience and appreciated Nicholas's help and service I do wish I could have been reimbursed for forgetting to mention my cou While I did have a good experience and appreciated Nicholas's help and service I do wish I could have been reimbursed for forgetting to mention my coupon for the service. I called back to see if there was anything that could be done and I spoke to Dave. Dave said to mention it at my next service, but Dave didn't add this note to my account or do anything to ensure that this would be accounted for. If you're going to present me a list of "recommended" enhancements (totaling $700+) I would have appreciated a reminder about the promotion that got me in your shop in the first place. May seem small to you, but it's a big deal to the customer. More

Long wait It took long time to get the part in need but my service rep was fabulous and kept me in the loop the entire time It took long time to get the part in need but my service rep was fabulous and kept me in the loop the entire time More

Genesis 30K check up The team is new since the transition in ownership and the new team has no clue how to handle the Genesis valet service/customer experience. You can't The team is new since the transition in ownership and the new team has no clue how to handle the Genesis valet service/customer experience. You can't book it through the app like you're supposed to be able to and they only have one Genesis vehicle in the loaner fleet. They're nice but very inexperienced and the service reps are put on the front line with incomplete training making for a very slow check in/check out process. They were nice and polite which was nice but they need to be better trained before being put in a job that impacts the customer. More