Reed Hyundai of Kansas City - Service Center

Honor What Was Quoted! I had referenced a previous quote given for $250 for front brakes in addition to the warranty work that had a $100 deductible. The Total Was $432.24! I had referenced a previous quote given for $250 for front brakes in addition to the warranty work that had a $100 deductible. The Total Was $432.24! The CSR said he would honor the previous quote but then tacked on a Shop charge of $35 stating it was for misc. expenses and for customers additional discounts and car washes. Here is the RUB... I've been to this dealership 3 times and have NEVER had my car washed. When you have a $100 deductible you shouldn't have to pay an additional Shop Charge. Why am I paying for someone else's discounts? Honor What Was Quoted! More

Service 8/7 Not much to say. Took my 2009 Elantra in for an oil change and to look at the brakes. They did what I asked and as usual found something else. Not ups Not much to say. Took my 2009 Elantra in for an oil change and to look at the brakes. They did what I asked and as usual found something else. Not upset just a usual occurrence with both my Elantra’s. More

Good Communication My service consultant was Dean and he did a great job of communicating. I was in for standard service, but they found two other maintenance issues and My service consultant was Dean and he did a great job of communicating. I was in for standard service, but they found two other maintenance issues and addressed those also. I've been very happy with the level of service and hope it continues! More

Sales Review This is a review for your sales center. Please, please pass it on. I gave you a poor rating for several reasons. I brought my Santa Fe in for ser This is a review for your sales center. Please, please pass it on. I gave you a poor rating for several reasons. I brought my Santa Fe in for service at 9:00. Went to sales center to ask for an appraisal on my car as I wanted to trade it in for a Tucson. I cam to pick up the car in the late afternoon and no appraisal had been done. I called the next day and talked with another sales person, who gave me an appraisal of $7-9,000 for a 2015 Santa Fe with 52,000 miles. Obviously I went somewhere else and got $12,000 for a trade in and a great price on a 2018 Tucson. Don't know how you stay in business. More

Great Service Came in for an oil change and a couple minor things. Nicholas did a great job of listening, telling me the price up front and notifiying me when it w Came in for an oil change and a couple minor things. Nicholas did a great job of listening, telling me the price up front and notifiying me when it was done. All in all a very nice experience. More

Check engine light service call Reed Hyundai got me in for a service appointment within 3 days of my call! Another Hyundai dealer in the area (McCarthy Hyundai) where the vehicle was Reed Hyundai got me in for a service appointment within 3 days of my call! Another Hyundai dealer in the area (McCarthy Hyundai) where the vehicle was leased from, advised it would be 3 weeks or more before they could get me in and really could not have cared less in the attitude they relayed on the phone. Reed Hyundai got the issue fixed in just a few hours and I was on my way! More

Check on outstanding recalls & check car prices Brought car in to check on tailgate struts. Also to check on recalls and while waiting to shop used car prices. Met with Rick Supples who was a great Brought car in to check on tailgate struts. Also to check on recalls and while waiting to shop used car prices. Met with Rick Supples who was a great listener, showed me severiial cars that met what I told him I wanted. Then went on to new cars. Will bring wife back when ready to purchase and ask for Rick Josh Underwood More

David & crew resolved my issue David J. handled my vehicle problem with confidence. The check in process, communication during repair, and pick up process were made as simple as pos David J. handled my vehicle problem with confidence. The check in process, communication during repair, and pick up process were made as simple as possible. I appreciate the guys' work on my behalf when I could have been in a jam right before leaving for vacation. More