Reed Hyundai of Kansas City - Service Center

Fastest service time ever. This was a 6 month service for 33,000 miles requiring an oil change and tires rotated. I was very surprised an hour later when I was called and Inform This was a 6 month service for 33,000 miles requiring an oil change and tires rotated. I was very surprised an hour later when I was called and Informed everything had been done and I was free to leave. This was the fasted service I had experienced since I purchased my 2016 Tucson in September 2015 from this dealer ship when owned by Shawnee Mission Hyundai. Big improvement under Reed. More

Service On time, provided ride home (so I didn't have to wait. Offered to come get me when service was done. Just a bit pricey.....I felt. On time, provided ride home (so I didn't have to wait. Offered to come get me when service was done. Just a bit pricey.....I felt. More

Hidden fees I was quoted for 220 for a transmission flush and then there was a $40 service fee? What's that? Why wouldn't you tell me about that in the initial qu I was quoted for 220 for a transmission flush and then there was a $40 service fee? What's that? Why wouldn't you tell me about that in the initial quote? More

Engine recall My car stopped on my way out of town when I spoke to Pat Love he arranged for a full work up on my car and offered a loner car until my car was ready. My car stopped on my way out of town when I spoke to Pat Love he arranged for a full work up on my car and offered a loner car until my car was ready. He is a courteous pleasant and true to his word person. Something I have never experienced at other dealerships. More

Thank you Kent Rose! I'm giving Reed Hyundai and Kent Rose(General Manager) an excellent rating because they went the extra mile to contact Hyundai corporate about my matt I'm giving Reed Hyundai and Kent Rose(General Manager) an excellent rating because they went the extra mile to contact Hyundai corporate about my matter. I had been having a lot of issues with my Sonata. I believe Kent took that into consideration and contacted corporate on my behalf. That decision helped me pay for my bill but more importantly delivered the ultimate customer service experience. I will continue to be a Reed Hyundai customer. A big thanks to Kent and his team at Reed Hyundai. More

Expensive The only complaint is about the service charges. They charge $100 as compared to $65 at another dealership I visited previously for my car service. No The only complaint is about the service charges. They charge $100 as compared to $65 at another dealership I visited previously for my car service. Not going back to this dealership for my next service! More

Service on car Took my car here when the dealership I purchased my car at essentially told me to go elsewhere because they couldn’t diagnose my car. I called on a Mo Took my car here when the dealership I purchased my car at essentially told me to go elsewhere because they couldn’t diagnose my car. I called on a Monday and was able to be seen that Wednesday morning - picked my car up at the end of the day and was told nothing was diagnosed (and no code was showing), but after talking to my service advisor a little more he was quick to suggest a simple routine engine maintenance that they were able to do that week that ended up fixing the issue I was feeling with my car. Was totally taken care of from start to finish! More

Recall repairs The gentleman were extremely helpful and informative . They helped through a scary situation w my car that ended up being warrantied. Four more words The gentleman were extremely helpful and informative . They helped through a scary situation w my car that ended up being warrantied. Four more words needed. More

Amazing service I believed I had booked an appointment for 9 am on a Saturday morning and it turns out, I didn’t. I showed up and was informed that they could work me I believed I had booked an appointment for 9 am on a Saturday morning and it turns out, I didn’t. I showed up and was informed that they could work me in and it would probably be 2 hours or so... and then they got it done in just over an hour! They were a busy place, but amazing costumer service and worth the almost 45 minute drive for me to get to them. The waiting room was clean and comfortable and they were just very nice throughout the process. I’ll be going back More