Reed Hyundai of Kansas City - Service Center

Oil Change Last time an oil change at this location took over 2 hours, and that was with an appointment. This time I dropped my car off overnight. Nicholas cal Last time an oil change at this location took over 2 hours, and that was with an appointment. This time I dropped my car off overnight. Nicholas called in the morning to confirm the work to be done, and called back when the car was finished. When I met Nicholas in person when picking up my car, he was friendly, courteous and had me on the way in a few minutes. More

Very good from the second I drove in Everyone was very helpful including the shuttle driver. Glad to see Reed bought this dealership as I did not have the best experience the last coupl Everyone was very helpful including the shuttle driver. Glad to see Reed bought this dealership as I did not have the best experience the last couple times I had taken the car in for service last year. More

Check light, oil change, tire rotation & brake light replace The service was fast and complete. The representative that greeted me was friendly, professional and explained everything, The shuttle service was go The service was fast and complete. The representative that greeted me was friendly, professional and explained everything, The shuttle service was good. All was taken care of correctly. More

Have thanked Reed Hyundai sine meeting them. Prompt, helpful, responsive, receptive, and interested in helping their customers. This is a top rate Hyundai dealer and one I am comfortable trustin Prompt, helpful, responsive, receptive, and interested in helping their customers. This is a top rate Hyundai dealer and one I am comfortable trusting. They know how to listen. More

Great customer service Total turn around from previous experience when I left before service was complete! Reed listened and took care of the issues and have won my service Total turn around from previous experience when I left before service was complete! Reed listened and took care of the issues and have won my service back. I was greeted as soon as I pulled in the garage, the staff immediately got my info and took my car back for scheduled maintenance. Spencer kept me up to the moment on the status and was on time with the work. I had a nail in my tire and they worked hard to fix it so I did not have to buy new tires. More

Attention to Customer Needs Overall the customer service was great on my most recent visit. Particularly the driver that gave me a ride to work,Art, was very nice! I am giving th Overall the customer service was great on my most recent visit. Particularly the driver that gave me a ride to work,Art, was very nice! I am giving this review 4 stars instead of 5 because the main issue why i was there for my recent visit is the same issue i had in my prior visit. The difference this time is that, the customer service rep took elaborate notes on what the issue was. In my previous visit, i explained that my battery was loose and i needed someone to look at it. The rep hastily agreed but there was no evidence that they looked at it. The issue persisted and hence i had to come back. This time it was fixed although i got charged full price on both visits. More

Keeping the Customer updated Each person can only control so much of a situation. Clint kept me informed multiple times of the my extended job status which was very helpful. Each person can only control so much of a situation. Clint kept me informed multiple times of the my extended job status which was very helpful. More

Quick Work and Great Customer Service I was impressed by the service and customer care at this dealership. Probably one of the best I've ever been to and will likely do so again in the fu I was impressed by the service and customer care at this dealership. Probably one of the best I've ever been to and will likely do so again in the future. Thanks! More

Awesome This was my first time going to Reed Hyundai. I had scheduled a 10:15 appointment and arrived early. They were a little backed up with only two team m This was my first time going to Reed Hyundai. I had scheduled a 10:15 appointment and arrived early. They were a little backed up with only two team members working in Service. But Dave was super friendly and apologized for the wait and was super friendly. He quoted me a pick up time of 2 but my car was able to get done quickly and I was out of there at noon. I will definitely be going back! More