Reed Hyundai of Kansas City - Service Center

The customer service was great, I appreciated the customer lounge while I waited for my service to be completed. customer lounge while I waited for my service to be completed. More

Setting up an appointment online was easy as was the check in. Everyone was courteous and I appreciated being able to get in first thing in the morning. check in. Everyone was courteous and I appreciated being able to get in first thing in the morning. More

Everyone was courteous and they got me in and out quickly. I will definitely not hesitate to go back quickly. I will definitely not hesitate to go back More

Didn’t believe me when I told them what was wrong with my car, didn’t have a loaner ready when I told them I would need one (twice). Someone left marks and bent underneath my driver door when they lifted my car, didn’t have a loaner ready when I told them I would need one (twice). Someone left marks and bent underneath my driver door when they lifted my car up. Felix was great and kept in contact with me despite all this and tried to get my car back as quick as possible. More

Great service. Felix and the rest of the staff took good care of my car and were very good at keeping me in the loop on the status of the vehical repair. care of my car and were very good at keeping me in the loop on the status of the vehical repair. More

I am very concerned that in all the years we’ve had our car I haven’t seen the same service advisor twice. The turnover there is out of control. When Blake told me about my car needing brake pads on the fr car I haven’t seen the same service advisor twice. The turnover there is out of control. When Blake told me about my car needing brake pads on the front, I wasn’t too surprised. What did bother me though, as he told me if I didn’t replace my brake pads now, there was risk of having an accident, especially this winter, due to ABS. I was in the car business for 25 years and I have never used scare tactics to sell a service. He also didn’t know costs accurately and the price kept changing as he was describing the repairs. He said he was trying to do the math in his head. We purchased the car there. We’ve never had it serviced any place else. We even bought our tires there so we have the free tire rotation as needed. It’s just discouraging that the service isn’t meeting expectations. There was one service advisor a couple years ago that I just absolutely thought was the best. But he was gone by the time I came back for my next service. More

They are always very nice and willing to accommodate any needs I might have had. needs I might have had. More

Fast service and - perhaps most importantly (or complementary) - early hours so I was in and out by 8am instead of just getting started. Service was basic (oil change, tire rotation) but done quic complementary) - early hours so I was in and out by 8am instead of just getting started. Service was basic (oil change, tire rotation) but done quickly and efficiently. More

All was good and appreciate shuttle service. Took long to bring car up after checkout to bring car up after checkout More