Reed Hyundai of Kansas City - Service Center

Service was slow, inattentive and unsatisfactory. They weren't busy and my appointment was routine and scheduled but took twice as long as quoted. The no frills waiting area and little to no communicati weren't busy and my appointment was routine and scheduled but took twice as long as quoted. The no frills waiting area and little to no communication was not what I was expecting. I am now wishing I hadn't purchased the service agreement. I was keenly disappointed in the Customer Service and overall experience with my first service visit on my new car. Missing my Toyota service experience. More

Words can’t describe the happiness I feel at Reed Hyundia! Jordan is the best and so are the mechanics that work on my vehicle. I felt the same when I purchased my Buick from Reed Buick in the Northl Hyundia! Jordan is the best and so are the mechanics that work on my vehicle. I felt the same when I purchased my Buick from Reed Buick in the Northland. Matter of fact, Mike still sends me a Birthday Card. See you in 3 weeks! 😂 More

I brought in my new vehicle in the morning and left it with them since I knew the problem might be difficult to diagnose. They were unable to diagnose the problem that day, but did NOT call to update me n with them since I knew the problem might be difficult to diagnose. They were unable to diagnose the problem that day, but did NOT call to update me nor to tell me they would like to keep it and try again the next day. I called an hour before closing and was told the service advisor and the assigned technician were gone for the day. Got a prompt callback the next morning saying they'd continue to try to duplicate the problem. I heard nothing more until I called at 3pm, at which time they advised they were unable to duplicate the problem, and without doing so they would not take any other steps to diagnose the issue, which I had described in detail when I brought it in. They said they'd continue to try if I cared to leave it with them longer. On Friday of Memorial Day weekend, really? I thought not and proceeded to go pick it up. Needless to say I'm very disappointed with my first service visit. More

very good service the time was good Felix good Art was good they are a very friendly dealership.I do not think i have to write a book just say very good good they are a very friendly dealership.I do not think i have to write a book just say very good More

Brought car in for scheduled service and to check battery, they said battery was ok and all I needed was oil change. Battery died overnight 3 of next 5 nights. I brought it back and they said it need battery, they said battery was ok and all I needed was oil change. Battery died overnight 3 of next 5 nights. I brought it back and they said it needed new battery and a full tuneup. So they obviously missed both the battery and the tuneup the first time causing me unneccesssary time and trouble! More

I have no issue with the actual service I receive. But the wait is always extremely long for some reason. For a simple oil change and tire rotation, it took almost two hours. When I mentioned this to on the wait is always extremely long for some reason. For a simple oil change and tire rotation, it took almost two hours. When I mentioned this to one of the sales reps he said that seems to be common feedback for them. More

Recall work done fast. Felix is the greatest! He is kind Recall work done fast. Felix is the greatest! He is kind and patient and nice. He treats everyone fairly. Another associate helped a woman befor Recall work done fast. Felix is the greatest! He is kind and patient and nice. He treats everyone fairly. Another associate helped a woman before me when I picked up my car and he gave her a $20 discount, but he did not offer me a discount: I don’t know if race had anything to do with it, but they were the same race and I am not their race. Felix is amazing! More

Appreciated how quick I was in and out of the dealership even though they were super busy. The issue was resolved quickly and is no longer making the noise. even though they were super busy. The issue was resolved quickly and is no longer making the noise. More

Everything was good no issues, I only come to the dealership to get my car serviced or worked on and have had no issues so far! dealership to get my car serviced or worked on and have had no issues so far! More

Normally good service, but there is an issue that they could not resolve this time. I was disappointed. I will need to contact them about getting it resolved. could not resolve this time. I was disappointed. I will need to contact them about getting it resolved. More