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Reed Hyundai of Kansas City - Service Center

Merriam, KS

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878 Reviews

878 Reviews of Reed Hyundai of Kansas City - Service Center

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June 22, 2021

All services were completed in a timely and cost effective manner. I was apprised of maintenance necessary with my next visit. The waiting area was clean and drinks were provided while I waited. I w More

by SANDRAEHJONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Schlaikjer, Felix Moreno
Jul 05, 2021 -

Kansas City Hyundai responded

Thank you for the great review and for being a valued customer!

June 20, 2021

Excellent professional services.. very very very very Excellent professional services .. very very very very very very very very very very very very very very very very very very fast and sufficient work More

by GALEMCGHEE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Schlaikjer, Felix Moreno
Jun 21, 2021 -

Kansas City Hyundai responded

Thank you for the excellent review!

June 19, 2021

The dealer was easy to work with through the buying process on my 2020 certified Hyundai Ioniq. My first service appointment a few months later was also a simple and efficient process as well. More

by smccormack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Moreno
Jun 21, 2021 -

Kansas City Hyundai responded

Thank you for the excellent review and feedback. We are glad that you have enjoyed your experiences here with us!

June 18, 2021

we dropped our car off at 8:30AM with an appointment for an oil change and tire rotation it took you crappy service department 6 1/2 later to finish up the car and ontop of that they broke a struat on the c More

by DPAYNE1287
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Art Schlaikjer, Felix Moreno
Jul 05, 2021 -

Kansas City Hyundai responded

Thank you for the additional feedback. We are here to speak further but need some more information. If you could please reach out to me via phone or by email. I want to ensure you are taken care of. Thank you, Hailey Melhorn 913-754-9959 hailey.melhorn@reedauto.com

Jul 05, 2021 -

DPAYNE1287 responded

You can call me at 913-515-0592 I am sorry that my review was not very clear but i was in a rush when I typed it up but my feelings still have not changed since Reed Hyundai took over Shawnee Mission Hyundai the service has went straight down hill. And after having purchased 4 Hyundai's since 2009 I will not be buying any more. This was my second instance in a row of just having one problem after another with this dealership.

June 18, 2021

This dealership has worked great with me on my 2017 Hyundai Elantra. Their service is great &fast . Thank you so much in helping me with my problems More

by SROSE4491
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Schlaikjer, Felix Moreno
Jun 21, 2021 -

Kansas City Hyundai responded

Thank you for the excellent review, we are always here to help you.

June 17, 2021

Service department was easy to work with and kept me informed on the status of my vehicle. Easy check in/checkout process. Will use again if needed. More

by WDEHOFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Schlaikjer, Felix Moreno
Jun 21, 2021 -

Kansas City Hyundai responded

Thank you for the excellent review, we are glad you had a wonderful experience.

June 15, 2021

Very disappointed... I was sent several emails from informing me thata my car needing to be serviced for a tune up, factory recall and oil change... i also added a a/c recharge as well.. The appointmen More

by CHRISBOVANCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Omid Nazari, Art Schlaikjer, Felix Moreno
Jul 05, 2021 -

Kansas City Hyundai responded

Thank you for the additional feedback. We are here to speak further but need some more information. If you could please reach out to me via phone or by email. I want to ensure you are taken care of. Thank you, Hailey Melhorn 913-754-9959 hailey.melhorn@reedauto.com

June 13, 2021

The crew was friendly & professional that I met & that were going to look at my vehicle. I was told it would be about an hour before they could get to my vehicle. A bit of a nuisance, but not a huge d More

by PERFECTMIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Schlaikjer, Felix Moreno
Jul 05, 2021 -

Kansas City Hyundai responded

Thank you for the additional feedback. We will be ensuring that all of the proper processes are in place when it comes to ensuring each customer is up to date on their vehicle as well as any additional descriptions. We are here to speak further. If you could please reach out to me via phone or by email. I want to ensure you are taken care of. Thank you, Hailey Melhorn 913-754-9959 hailey.melhorn@reedauto.com

June 10, 2021

My concern was that the oil change took almost 2 hours. There were 3 other customers come in after me and those 3 left before me. More

by DORISLGORDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Schlaikjer, Felix Moreno
Jul 05, 2021 -

Kansas City Hyundai responded

Thank you for the additional feedback, we are sorry to hear this was your experience. I will be working to ensure we have a better process in place.

June 09, 2021

My wife & I each brought our 2 Hyundai cars in for Oil Changes at the same time. Everything went well. The advisor Joseph was very accommodating to us. We enjoyed sitting in the Wait Room chatting while t More

by ALAN_BIVINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph
Jun 21, 2021 -

Kansas City Hyundai responded

Thank you for the excellent review.

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