Reed Hyundai of Kansas City - Service Center

Worst service department. Took my car in on Monday for a light on the dashboard and they ended up keeping the car over two weeks. They never call you to communicate the issue Took my car in on Monday for a light on the dashboard and they ended up keeping the car over two weeks. They never call you to communicate the issue or update you to the status of the vehicle or parts. The prior owners to Reed handled the service department much better. Reed has made me hate Hyundai. I want ownership to be aware of what is going on at the dealership service department. More

I had my car towed to the dealership thinking it would be fixed rather quickly, boy was I wrong. Didn't offer a timeframe on when it would get repaired and didn't offer me another car to use while I was wai fixed rather quickly, boy was I wrong. Didn't offer a timeframe on when it would get repaired and didn't offer me another car to use while I was waiting for my car to get fixed. Apparently they don't have any mechanics there that know how to repair cars other than oil changes, brakes, etc. Didn't receive my car back for 10 days. The repair only lasted for 24 days and my car wouldn't start again, so I had the car towed there again thinking that they would honor the previous receipt of repairs that were done, and then told me that it was a separate issue and would charge me again for repairs. They had to order the part they needed to replace, no timeframe again on when it would be fixed, no callback from service writer/adviser and was terrible and seem to not care how long I waited to get my car. I finally got my car back repaired and took them 3 weeks! THE WORST DEALERSHIP SERVICE THAT I'VE EVER EXPERIENCED! If you have a hyundai vehicle that needs repairs, DO NOT TAKE IT TO REED HYUNDAI in Merriam, KS. & Don't be fooled by those 5 star ratings, those all appear to be faked. More

I took my car into Reed Hyundai for serivce and it was the worst experience I have ever had with a dealer's service department. My car was not returned to me for 16 days. I got a ton of excuses and a bu the worst experience I have ever had with a dealer's service department. My car was not returned to me for 16 days. I got a ton of excuses and a bunch of "run around stories" as to why it was taking so long to repair my car. The service writer/adviser was not very prompt in returning my calls to give me updated info. My entire experience with Reed was horrible. I would recommend that you get your car serviced elsewhere. More

Took my car in for regular maintenance, including a tire rotation and a small warranty recall. Dropped my car off the night before and it took them ALL day to finish the work. They charged me $150 for norm rotation and a small warranty recall. Dropped my car off the night before and it took them ALL day to finish the work. They charged me $150 for normal maintenance and tire rotation, which is outrageous compared to what I normally pay. THEN they actually charged me a $5 service charge to use my Credit Card. What?? My hair stylist doesn't even do that and she's self-employed! I've had trouble with this place before and I've now learned my lesson. Never ever will I give this place my business again. I will go to a different dealership for warranty work. More

Had simple oil change and tire rotation was in and out quickly no issues or drama. quickly no issues or drama. More