Kalidy Kia - Service Center

Have had several calls/visits to Kalidy Kia and each time seems to get worse. Latest was simply "headlight out". Over 3 different visits over 1 year, each time with same complaint, their solution was to char seems to get worse. Latest was simply "headlight out". Over 3 different visits over 1 year, each time with same complaint, their solution was to charge me for their time to check it (around $90) and then other charges with the technician diagnosing the problem as "not properly plugged in" and wires needed to just be "jiggled" and it worked. Spent over $150 just to still end up with the light not working the same evening. I finally took it to a private mechanic I knew and he diagnosed the problem as a burned out switch, even showed me the switch, which he said they could and should have diagnosed if they bothered to look at it. Anyway, he asked if I wanted to install LED lights which would be much brighter than the ones currently in my 2013 Kia Sorento, which we did. The folks at Kalidy Kia misdiagnosed the problem 3 times and never thought about recommending the upgrade to LED. This is simply poor repair work and poor management which is why we chose a different car maker completely when we bought another car recently. This report, bear in mind, is only for Kalidy Kia in Edmond. I have been told by other sources that other dealerships in Oklahoma City offer better service. (By the way, if you go there be prepared to navigate through a bunched up full of cars lot.) Wish I could report differently, but not in this case. More

My hybrid battery was still covered under warranty, thank goodness! But I've been without my vehicle for the last month, and it still continues to be in their service dept. I'm frantic! goodness! But I've been without my vehicle for the last month, and it still continues to be in their service dept. I'm frantic! More

I would give zero stars if I could. brand new car and they didn’t even put air conditioning fluid in it. Now, two years later, the transmission is out and they can’t get parts and the brand new car and they didn’t even put air conditioning fluid in it. Now, two years later, the transmission is out and they can’t get parts and they won’t call back or give a loaner or even call back. worst Dealership ever. More

Never buy a car from Kalidy kia, they sell you a car and the shifter magically doesn’t work the day after you purchase the vehicle. Then you have to wait weeks to get it serviced just for them to tell you t the shifter magically doesn’t work the day after you purchase the vehicle. Then you have to wait weeks to get it serviced just for them to tell you the parts not covered under the warranty after they looked at the car and they are gonna charge you $300 for telling you what’s broken when you already knew. More

🗣TAEGAN in the service department you have exceptional customer service thank you for everything you did for me, I’m pretty sure this place would not run properly with our you! customer service thank you for everything you did for me, I’m pretty sure this place would not run properly with our you! More