Kaiser Buick-GMC Truck

Service WITHOUT a smile Fred "Rocky", I've been in Orange City for 35 years. I will only own a Buick. All of which I have purchased from you and your family. Your tradition o Fred "Rocky", I've been in Orange City for 35 years. I will only own a Buick. All of which I have purchased from you and your family. Your tradition of respect, concern and caring has been lost. I am a reasonable man and completely understand the "As-Is" Policy. Yet on my most recent pursuit to solicit some consideration for a presumed minor issue, I was met with a Sales Manager whose reply was to blame the Service Department for their incompetence ("I pay them a lot of money to prepare each car for sale"). The Service Department Manager was obviously annoyed by this suggestion and I felt very uncomfortable being a party to this type of animosity. I agreed to leave the car for further assessment. The Service Manager said I would be informed as to the presumed issue's status. The following day, an Assistant Service Manager informed me my Fuse Block needed to be replaced at a cost of $640.00. I felt it very necessary to pursue a second opinion. After detailed discussion with 2 subject matter experts, I retrieved my car and had it repaired for $75.00. I am sad to say, as a result of this treatment I will do my business elsewhere and suggest to others they do the same. More

Great friendly and quick sales service Jimmy did a great job handling our transaction, when he was busy with another customer, he had two of us working at the same time. Tom Smith did a gr Jimmy did a great job handling our transaction, when he was busy with another customer, he had two of us working at the same time. Tom Smith did a great job entertaining us and filling in for Jimmy. More

Great Car Buying Experience Everyone at DeLand Buick were very professional and vastly knowledgeable. When I arrive to the lot I received a warm welcome and felt I was in the han Everyone at DeLand Buick were very professional and vastly knowledgeable. When I arrive to the lot I received a warm welcome and felt I was in the hands of people that I could trust. The whole car buying process was seamless and greatly exceeded my expectations. Kudos!!! More

Roy called me back a few weeks ago in response to a used car. He told me that car just sold. He called me as soon as they got another town & country. I went to the dealership and purchased that vehicle. gre car. He told me that car just sold. He called me as soon as they got another town & country. I went to the dealership and purchased that vehicle. great follow up. He was easy to do business with. Jimmy in F&I was very helpful. I felt he had my interests in mind was also great to do business with. Even the owner stopped by to say thank you. More

I had a great experience with the dealership and Doug MacMillan. I shopped around and Kaiser had the best price. I dealt with Doug over the phone before I visited and we pretty much had the deal done, in MacMillan. I shopped around and Kaiser had the best price. I dealt with Doug over the phone before I visited and we pretty much had the deal done, including trade, before I got there. Everyone there was very pleasant, Doug did a great job. I would highly recommend the dealership and Doug. More

very professional and pleasant experiance rob was a great asset in buying my car . very relaxing ty kaiser.will recoommend your dealership to friends and relatives. great asset in buying my car . very relaxing ty kaiser.will recoommend your dealership to friends and relatives. More

My experience was the best one i ever had over all the years of buying a car. They was very courteous,professional and very helpful with details about the cars i was considering and they went even further years of buying a car. They was very courteous,professional and very helpful with details about the cars i was considering and they went even further to get me into a new car. I would recommend Kaiser of DeLand to anyone considering buying a new or used car. More

Jimmy was great He was courteous, professional and very helpful with questions that we had. I would certainly recommend Jimmy and the dealership to my friends and family. The buying experience was top not helpful with questions that we had. I would certainly recommend Jimmy and the dealership to my friends and family. The buying experience was top notch :) More

Shopped the Internet from Massachusetts home prior to coming to FL for the season. Everything that was said on their site about the car was 100% accurate. Received response within minutes (really). Roy coming to FL for the season. Everything that was said on their site about the car was 100% accurate. Received response within minutes (really). Roy called at the appointed time and went out of his way to show us the car when we got to Florida, Helped with Insurance and tags and title. No pressure or added items were pushed. I have been buying cars for 50 years. This was the most pleasant experience ever. More

Doug MacMilllan was courteous and professional. He did not pressure us at all and was very helpful with details about the cars we were considering. I would recommend Kaiser of DeLand to anyone considerin not pressure us at all and was very helpful with details about the cars we were considering. I would recommend Kaiser of DeLand to anyone considering buying a new or used car. More