Kaiser Buick-GMC Truck

Sales review Over all a good experience, not pushy and took the time to answer my questions. So far they are on top of the issues I had with the truck and trying t Over all a good experience, not pushy and took the time to answer my questions. So far they are on top of the issues I had with the truck and trying to make things right. More

Kaiser is excellent We have leased our last car with the help of Roy Day. We live a distance away from the Kaiser dealership but feel it is worth the drive. In the Serv We have leased our last car with the help of Roy Day. We live a distance away from the Kaiser dealership but feel it is worth the drive. In the Service department Lynn has been so friendly and helpful. I can not remember a visit where I felt they were just trying to sell me something I did not need. In the past at dealers I was always on the alert. At Kaiser I feel relaxed. When we wanted a new car I called Roy and arranged a visit. We decided on one model but Roy suggested we look at another model and it was just what we wanted. My wife and I feel so glad we found Kaiser. . More

Courteous, Respectful and Didn't Waste Time I have to admit that buying a vehicle isn't the most pleasant experience...until I worked with Rocky, Michael and Jimmy at Kaiser Buick GMC in Deland, I have to admit that buying a vehicle isn't the most pleasant experience...until I worked with Rocky, Michael and Jimmy at Kaiser Buick GMC in Deland, FL. At all times I was treated with the greatest respect and professionalism. Not once was I given the smoke and mirror approach that I have experienced elsewhere on many occasions. Not once was I made to feel embarrassed or low. All of my questions were answered promptly and honestly. The process was less than an hour and I was on my way. I would purchase from Kaiser Buick GMC again. More

Excellent Service! I searched for the vehicle I wanted online and founded at Kaiser GMC in Deland. Jimmy Hanlon was quick to respond. He was matter of fact. Not a pus I searched for the vehicle I wanted online and founded at Kaiser GMC in Deland. Jimmy Hanlon was quick to respond. He was matter of fact. Not a push car salesman! I really enjoyed working with him. More

Great job We did internet search for the truck we wanted and made contact with 8+ gmc dealers that had truck. Only 3 seemed interested in working a deal over th We did internet search for the truck we wanted and made contact with 8+ gmc dealers that had truck. Only 3 seemed interested in working a deal over the phone, of the 3 Jimmy was the most professional and was willing to work with us. With the help of Pete we got the deal we wanted and love the truck. Thank you PS. Radio station playing in the showroom was depressing More

Great salesman, the rest was so-so Previous customer of Kaiser. Contacted salesman Roy Day by phone looking for a certain type of vehicle. He found it the same day, took my info, and ga Previous customer of Kaiser. Contacted salesman Roy Day by phone looking for a certain type of vehicle. He found it the same day, took my info, and gave me an initial sales offer that day. Needed to discuss further because certain details (trade in value) wasn't enough. Came to the dealer several days later, ironed out what I thought was a pretty fair deal, and shook hands. Salesman Roy Day was great, both this time and 4 years ago when i bought a car from him. Friendly and no pressure. Once we agreed on the deal, Roy said let's get most of the paperwork out of the way so there is no delay when picking up the car. Good idea. Problem: waited about 90 minutes for the paperwork to be completed. Was told by management there were printer issues. It happens. We weren't the only new customers waiting. Roy Day was great during the entire time, checking several times on the delay. And the closing had some pressure to buy warranties. To be expected, and I have had a lot worse from other dealership. All in all Roy Day makes buying a car less stressful and you get, what I feel, is a good deal. Is very knowledgeable and Explains all the features of the car thoroughly? Will definitely use Kaiser again. They are about 40 minutes from my house, but worth the drive for friendliness and fairness. More

Great and freindly service Great experience with purchasing my 2018 Terrain. I would highly recommend this dealer ship to any and all of my friends and family looking to buy a n Great experience with purchasing my 2018 Terrain. I would highly recommend this dealer ship to any and all of my friends and family looking to buy a new. car. More

SOLD ME A CAR WITH A BAD CLUTCH, NOW HOLDING MY DOWNPAYMENT! I have had a horrible experience with this dealership in DeLand, Florida. I am Active Duty Military and found the car I was looking for online. I drov I have had a horrible experience with this dealership in DeLand, Florida. I am Active Duty Military and found the car I was looking for online. I drove to Florida to purchase the car. Fast track forward, I purchased the car drove it back to Virginia, realized there was a problem with the car took it to a dealership nearby and in fact there was a problem with the car. The nearby dealership actually gave an estimate to repair the car. I notified Kaiser Buick-GMC I would not be closing the deal on a car that had a previous issue. Fast forward again, Kaiser Buick-GMC said they would have the car picked up and transported back to Florida since I wasn't willing to close the deal on it. Fast forward further this dealership is now trying to play games with my down payment and that is totally unacceptable. It is my right to tell my awful experience with the dealership and hope it helps someone else from making the same mistake. I am willing to say they knew something was wrong with the car from the beginning. More

Most Awesome Experience of any dealership Starting out to look for a new vehicle, was between two dealerships on same highway. We stopped at Kaiser Buick-GMC first and met up with a gentleman Starting out to look for a new vehicle, was between two dealerships on same highway. We stopped at Kaiser Buick-GMC first and met up with a gentleman named Roy Day. What an amazing, non pushy, pleasant, informative salesman. By the time we were finished talking about what we wanted and what went forth we decided not to visit second dealership because we figured we found a gem! And we did! From this point forward, all questions were answered, financial differences were shown, our car was evaluated for trade and the deal went down. This was on Friday, by Saturday morning we had already been approved just need out "say go" and we went. Noon time Saturday we started the paperwork process, then out to the vehicle for an in-depth show us how to do this and this and this. Wow!! More

Easiest Buying Experience in DeLand I have purchased several vehicles from Kaiser and have never been let down. They are not pushy and make the process very simple and straight forward. I have purchased several vehicles from Kaiser and have never been let down. They are not pushy and make the process very simple and straight forward. My salesman, Jimmy Hanlon, has always been very helpful and knowledgeable. Pete and Doug (managers) were very easy to deal with and worked with me to keep my new vehicle within my budget. Very happy and will continue to go back when I buy another car. More