Kahlo Chrysler Dodge Jeep

This dealership is average on customer service. While the service department is easy to get in to for appointments, there is no continuity in service advisor or mechanic. While the service department is easy to get in to for appointments, there is no continuity in service advisor or mechanic. More

Had to wait two and half hours for a 15 minute oil change. I had an appointment and used the “quick lane”. I won’t be doing that again. change. I had an appointment and used the “quick lane”. I won’t be doing that again. More

Where do I start? Went to look at a jeep on a Fri that had caught my eye. An offer was made & I said “no as it was out of my price range”. I asked if I could get my ke Went to look at a jeep on a Fri that had caught my eye. An offer was made & I said “no as it was out of my price range”. I asked if I could get my keys so I could leave. Another offer was made, again I said “no just please give me my keys” It wasn’t a big deal to get the jeep-I didn’t need it lol. I waited at least another 20 minutes while the salesman spoke with someone else. The salesman & sales manager then came out & said “we’ll get the price down, just drive it home & bring it back tomorrow”. I said no again “just give me my keys please” Finally after another 10 minutes I was allowed to have my keys back. I was beginning to feel like I was being held hostage. I came back on Sat like I had said I would. I asked if they could fix the trim near shifter that looked like it was peeling up. I was told no, it’s not part of the warranty. It wasn’t a big deal so I went ahead with purchase. Over the weekend I emailed the salesman & asked if a certified Jeep would’ve had an oil change prior to being sold (the oil was at 44%). I was told yes. I also asked if they could look at a piece of molding by the seatbelt that was coming up. I was again told yes & just bring it in. So I took it in the following Friday. After the salesman & sales manager looked at the molding & headliner (it looks like a manufacturer defect as it’s not under the trim in a couple of places). I was put in a loaner for the day so as not to detain me & to allow service time to “recertify” the jeep making sure the oil was changed. Finally 4 1/2 days later, I was told I could pick up my jeep. I was told the molding also wasn’t under warranty yet there’s no clip inside of it & none broken off. I asked for my old car back as it’s sitting for sale on the lot. That comment was just brushed aside. So I left in tears very frustrated with the whole situation. When I got home I checked the oil & it said 41%. I asked the salesman if this was changed & he said but of course. I have asked twice for someone above the salesman & sales manager to contact me because I’d think after forking out a $13K down payment.. Someone would make some part of the ordeal right 😡😡 More