Kia & Volkswagen of Muncie - Service Center

I am a single mom; I bought my vehicle from Kia new. I have always taken it to the dealership for any serving. within the last 6 months at the Muncie location, I have been charged at least two times for I have always taken it to the dealership for any serving. within the last 6 months at the Muncie location, I have been charged at least two times for services that were not preformed. I have contacted the service manager Jeff - who passed the buck to Greg who offered to service my vehicle the next visit for no charge however this never happened. All has been ignored. Then last week I was charged again for a tire rotation that was not preformed and that I did not request! I had just had this done two days before at discount where I purchased the tires from. I am very upset, since my issues seem to be continuing and I never get a resolution I guess i will find a different dealership to work with. One that actually value customer service and don't take advantage of women. More

Absolutely the best dealership ever, from the purchase with Jordan, to the service with Greg!!! The drive from Noblesville to Muncie, is truly worth it! Very happy customer!!! I rate them a 10+. Rec with Jordan, to the service with Greg!!! The drive from Noblesville to Muncie, is truly worth it! Very happy customer!!! I rate them a 10+. Recent experience with Greg at service….above and beyond! Thank you 😊 More

2017 optima heat when cold I have bought 2 kia's from this dealer, the first being one year old and the second one being brand new around July 2017. around January of 2018 arou I have bought 2 kia's from this dealer, the first being one year old and the second one being brand new around July 2017. around January of 2018 around 25 degrees my car would not put out heat, so I stopped by the fishers location (which I've been told was owned by the same group), the temperature was very cold and my car would not heat up, I showed the service representative. when I tried to schedule the service I was told that they would not provide me with w loaner even though I just bought the car less then a year ago and the sign in the lobby said that they did and the work would be warranty work. so I had to drive the car like that for three weeks until I could get it set up to have a ride to work. they replaced my thermostat and gave me my car back. there wore not any more days cold enough till the following season. I then had a problem again, this time I took it back to the dealer I bought it from around thanksgiving 2019 and left it for a couple of weeks, they replaced the thermostat again. I asked them to keep it a couple more days and test it again when it was cold, they did and called me back to tell me they were going to do a reprogram on the computer, a couple of days later they called me and said it was done. After picking it up I did seem to work better but I lost 9 mpg, went from 41 mpg to 32 mpg hwy. When I call the dealer they told me that the optima only gets around 32 mpg even though I have been driving this car almost 2 years now and had already put 30,000 miles on it due to a lot of traveling, so basically I got called a liar. Around January of 2020 we noticed that now around 15 degrees we did not get heat, I took it back again, they had it for a couple of days and called me and said that there was nothing wrong that it was normal for this car to do this. so I took it to a totally different dealer about an hour to an hour and a half drive and dropped it off on Friday the end of February, on Saturday I called and they had not looked at it and did not plan to until some time next week. this was my final straw, bought a brand new car and could not get it fixed, including the in November of 2019 I contacted Kia motors and heard nothing by by February, so on president's day I traded it off. I shortly after finally heard from Kia motors and started receiving calls about service, I have called, tested stop and emailed stop to get the calls to stop and they still don't stop. I would not recommend to anyone. More

Great Service, Great People Cody Nelson goes above and beyond to make your experience comfortable, and the customer happy. Haven’t purchased yet, but he is there every step of th Cody Nelson goes above and beyond to make your experience comfortable, and the customer happy. Haven’t purchased yet, but he is there every step of the way! More

expressing appreciation Our car battery was dead this morning. My husband charged it enough to drive to the Kia dealership. They had the needed battery in-stock and worked di Our car battery was dead this morning. My husband charged it enough to drive to the Kia dealership. They had the needed battery in-stock and worked diligently to remove the old battery and install the new one. They honored special needs of my husband and professionally cared for the car. We were impressed with the skill of Jeff Brinson as he speedily and graciously did all that we needed. Thank you, Jeff and Kia of Muncie. More