KIA of Covington

We were shopping online for a Kia and found a nice option at KIA of Covington. We live a few hours away so trying to do as much online/phone as possible. Their website showed a dealer and financing discounts at KIA of Covington. We live a few hours away so trying to do as much online/phone as possible. Their website showed a dealer and financing discounts that made the price very attractive. We contacted dealer (Taylor was the salesperson) to get info on trading our current car, submitted all requested info and photos about our trade, and were quoted a trade-in value that would be acceptable to us. We asked for the deal to be sent to us in writing for review, which Taylor promptly did. We were told that Kia of Covington prided itself on simple, honest, upfront transactions so were were optimistic and anxious to get the written quote. Being a number-crunching-nerd, I ball-parked what I thought the quote should look like. When we got the quote, it was about $7400 more that I was expecting. The trade in allowance was wrong, the doc fee was wrong, the sales taxes were wrong, and they added a "window etching" fee and a separate "Government Fee" that I still don't understand. After a few phone calls they adjusted the number to make it "only" $3150 more that we were let to believe/quoted (misled) it would be. What we hoped would be a simple and clean transaction, became very complicated and created mistrust and frustration. My advice? If you are shopping at Kia of Covington, check the numbers, challenge anything that looks wrong, don't let them add any xx charges or fees in the contract. And if you feel yourself getting frustrated, it's time to just walk away. There are other dealers. More

Kevin was awesome...no pressure...in & out...price was right Everybody i interacted with and met during my purchase was friendly, helpful, and informative. thanks guys for one of the best car purchase experienc Everybody i interacted with and met during my purchase was friendly, helpful, and informative. thanks guys for one of the best car purchase experiences I've ever had. and I've had a few :) More

Amazing experience The minute I walked in I knew it would be great! Doug was informative and very passionate about his job. I didn’t even expect to be driving home in a The minute I walked in I knew it would be great! Doug was informative and very passionate about his job. I didn’t even expect to be driving home in a new car! More

Love my new ride. Everyone at KIA of Covington was incredible to work with! The process was longer than I had anticipated but in the end it was worth it. Everyone at KIA of Covington was incredible to work with! The process was longer than I had anticipated but in the end it was worth it. More

The staff made you feel at home,wonderful services Everyone was great,it was the best experience ever.We are sending family and friends your way. Thank you for being you.Thanks again, Happy holidays Everyone was great,it was the best experience ever.We are sending family and friends your way. Thank you for being you.Thanks again, Happy holidays More

Amazing!! Everyone was so amazing. They were very patient, friendly, and took everything I told them in to consideration to find the perfect fit for me. I'm ve Everyone was so amazing. They were very patient, friendly, and took everything I told them in to consideration to find the perfect fit for me. I'm very grateful for the work and success that the guys put in for me. The complete staff are amazing. 5 stars around. Thanks guys. More

Happy Kia customer This isn't my first Kia that I purchased from Kia of Covington and with the service I received today I'm sure it won't be my last. Doug was very kind This isn't my first Kia that I purchased from Kia of Covington and with the service I received today I'm sure it won't be my last. Doug was very kind and patient with me and understood what I was looking for. He took his time and did his job the right way even though I times I was seeming to be the one in the rush. I would STRONGLY recommend Douglas and Kia of Covington for all of your vehicle needs. Thanks again Doug. You made my day. God bless. More

Doug is the man! My experience was awesome and efficient. Doug was able to facilitate my purchase and ensure that I received the best deal. He was very friendly an My experience was awesome and efficient. Doug was able to facilitate my purchase and ensure that I received the best deal. He was very friendly and I felt that he was advocating for me. On top of the great deal, Doug was able to include oil changes for a year. I recommend going to Kia of Covington for used car sales. Thanks Doug More

Amazing experience I can't thank Doug enough for making my first car buying experience one of the best days of my life! He was friendly, professional, and personable. He I can't thank Doug enough for making my first car buying experience one of the best days of my life! He was friendly, professional, and personable. He helped my husband and I to feel in control of our car buying destiny, while still feeling comfortable and important to the company. He was a hoot and we enjoyed his friendly manner more than we expected! Thanks Doug!! More

Great Experience at KIA of Covington Douglas was very knowledgeable about the KIA vehicles and helpful in finding the right care for me. The staff is very friendly and they did not hound Douglas was very knowledgeable about the KIA vehicles and helpful in finding the right care for me. The staff is very friendly and they did not hound us!! Thank you Douglas!! More