KIA of Clermont

Kia of Clermont sold us a vehicle that they knew had a fuel leak. Let us drive it off the lot. Its dangerous, my wife and kids use this car. They ignored my repeated calls and texts for days. I had to mak fuel leak. Let us drive it off the lot. Its dangerous, my wife and kids use this car. They ignored my repeated calls and texts for days. I had to make a Service Appointment at a local dealership in meantime, because it was dangerous to drive. 30 minutes before our appointment they finally get back to us and tell us to drive the hour and a half to their dealership to get it fixed. I told them we would have to tow it, They did not care. Plus, after reading the horror stories about their Service Department, I could not trust them to do a good job or in a timely manner anyway. It was determined to have a hole in the main fuel line. Conner the salesman tells me to send the invoice from the repair and they will send a check to reimburse me. I did that, he told me to call him instead of text, now I know why. I talk to him over the phone and he says they are issuing a check and I should have it in a few days. 3 weeks later, I still have no check, the dealer called me yesterday to ask me why I needed a check. So Conner and Eddie Hodges never did anything to help us out. They lied about the check being issued, made me call him on the phone so there was no record of what he told me. I guess they think I am stupid. This is not going away for them. They think by ignoring me, I will just go away. I can see they read my texts. Believe every bad review of this dealership, and stay away. If I could give negative stars, I would. More

Will never deal with these lying charlatans again! Stay away from this dealer! 1 star is 1 star too many. We bought a new 2023 Sportage for my oldest son several years ago and should’ve learn Stay away from this dealer! 1 star is 1 star too many. We bought a new 2023 Sportage for my oldest son several years ago and should’ve learned my lesson then. We nearly walked out of the dealership because they told us one thing and then tried to present numbers that were way different (worse) than what was originally told to us. As it turned out, after speaking with the sales manager, we ended up working out an agreement. However, at the end of a very long night at the dealership, the finance manager ended up giving us a different rate than what they said they were giving us and we gave in after being there for nearly 6 hours. Fast forward to this week. Our youngest son needed a car. We went shopping in Clermont again since most of the dealerships are all in one place. We went to several dealerships but the Kia dealer was closed. Before we went home for the night on Sunday, we were at another dealership when I pulled up the Kia of Clermont website. I was looking at their end of the year deals and we saw (77) 2025 Tellurides listed. I then filtered the selection to the S-trim and found 12 of them. They all had fantastic prices listed, including promotional discounts and rebates. I told my wife about them and we decided to come back to Clermont on Monday to see if we could work this out. We also had another vehicle already negotiated, but this price was too good to pass up. In the morning, I called the Sales department and asked them specifically about the internet price and to tell me if there were going to be any surprises. I brought up the fact that we were existing customers of this dealership and were hoping this would carry some weight. I spoke to two different salespeople and they both assured me that there would be no surprises. So, we went to the dealership after work and met with one of the people we spoke to John. I reminded him of our conversation and then we went and looked at the Tellurides, and test drove one. Then, when it came time to show us the numbers, they were not even close. At least $5K higher than what I saw on the internet. I pulled up the listing and put my phone next to the sheet and nothing matched, not even the MSRP. I was furious. John could not fully explain the difference and then proceeded to tell me there was fine print. I said that is dishonest in every way. I said I gave you the opportunity to tell me if there was going to be any catches or gotchas and he told me we’re good to go. I then asked to talk to the sales manager. His name was also John (finance manager – on his name tag). He then proceeded to try to explain to me that they pay lots of high-priced lawyers that say we’re allowed to advertise this way. Like that was an acceptable explanation. I said, but I’ve given you all plenty of opportunities to tell me UPFRONT before we even test drove a car. And you all took the charlatan approach to this. You are all frauds. I even tried one last time to see if we could meet somewhere in the middle and come up with a number that worked for all of us. But then he said, nope that’s it. He specifically told me “HIS” manager told him there was no money in the vehicle to trim the price. This means the prices they advertised online were not in good faith and were not ever available in the first place. I am going to file a complaint with the FL Department of Professional Regulation for deceptive sales practices. If you read this and still think it’s OK to do business with these crooks, then you deserve what you get. More

Took our new Kia Sorrento back for its first initial service. Made a 7 AM appointment. Oil and tires done back on the road by 745. Spectacular service. My surface advisor Marshall was spectacular. He le service. Made a 7 AM appointment. Oil and tires done back on the road by 745. Spectacular service. My surface advisor Marshall was spectacular. He let me know exactly what was happening and where my car was in the process. I also received a video from the service department, showing me what they were doing. That is a first. Great job, Claremont Kia. More

Every time I go there I leave xxxxxx off. I was told I would be provided an uber to and from my house while they did the service. When I got there they told me it would cost them too much and I was told I would be provided an uber to and from my house while they did the service. When I got there they told me it would cost them too much and that I would have to pay it. I made it clear, when I made the appointment where I live and was told that is NOT a problem. Drove all the way there only to get nothing done and then drove all the home. This dealer sucks and I regret the day I stepped foot in it. Nothing but lies and hassles and cons. Do Not Buy from them... Read google reviews and BBB reviews. They try selling you stuff you don't need and charge up the gazoo for it. I give 1 star cuz they don't let you give any less' or I would give them minus 5 stars More