KIA of Clermont

Do not use their service department. They’re huge on ripping you off and charging astronomical prices. Paid 136$ for a 4 wheel alignment only to be told there was no way the car could be They’re huge on ripping you off and charging astronomical prices. Paid 136$ for a 4 wheel alignment only to be told there was no way the car could be aligned because it was so bad. Do not recommend at all. I will never use their service department again or buy another KIA. More

upon my arrival, i was greeted by valet who introduced me to a service advisor by the name of Cristen Z. upon speaking to Cristen about my reason for being at kia we exchanged conversation about my vehicle to a service advisor by the name of Cristen Z. upon speaking to Cristen about my reason for being at kia we exchanged conversation about my vehicle and A/C needs what i need inspected, i spoke with Cristen about my assumption of a leak being that i just put refrigerant in the vehicle and it leaked out Cristen advised i was looking at a ball park amount of 2,000 dollars to fix anything on my car and i asked how can he give such a number without a diagnostic.. he advised he sees it all the time on the vehicles which made me ask why isn't the known issue listed as a recall then he begins to call my assertiveness ,argumentative .. yet i was not in a bad mood nor was i trying to fight its because i was standing up for my opinion he said he would just stay quiet and just not say anything Cristen was backing out of our conversation because he wanted me to ok to his opinion that I didn't agree to only thing i was looking forward to pay was my diagnostic fee not 2,000 without a reason i also asked Cristen why is he backing out his customer service position over a simple convo and that he should be strong in a situation when dealing with the person or customers there with the issue .. i then decided to speak with a lead that referred me to Michael walker jr. which he provided excellent CS and Valuble info in order to Assist i really dislike to put Michaels name under a not so good review however i will say Cristen needs more coaching on not going ahead of the initial reason and giving out numbers and pricing trying to run customers away before hand . relax and take action of the diagnostic and get me a uber home like Michael did whew! it was way to early for the confusion.. More

There’s a reason Kia of Clermont is ranked #7 nationwide and the top Kia dealership in Central Florida. Connor and Adrian made the entire process smooth, honest, and stress-free. No pressure, no games—just and the top Kia dealership in Central Florida. Connor and Adrian made the entire process smooth, honest, and stress-free. No pressure, no games—just great service and clear communication from start to finish. Highly recommend asking for them if you’re in the market for a new car. More

Very happy with the service department. Edward Cotto Carrasquillio at Kia of Clermont - was so promp and professional. Edward Cotto Carrasquillio at Kia of Clermont - was so promp and professional. More

I was very pleased with this dealership. Oscar was my advisor. He explained all the work that was to be done and why. The waiting room had water, snacks and a nice coffee machine. My car was Oscar was my advisor. He explained all the work that was to be done and why. The waiting room had water, snacks and a nice coffee machine. My car was finished in record time. They even washed and vacuumed it. I will definitely be back. More

Worst dealership experience in 40 years. Would never go back and will not recommend to anyone Would never go back and will not recommend to anyone More

Do not take your car to KIA of Clermont. They charged $400 plus tax just to evaluate a problem with the car. They gave an estimate of $1722 to repair Evap Leak (They would have deducted the They charged $400 plus tax just to evaluate a problem with the car. They gave an estimate of $1722 to repair Evap Leak (They would have deducted the $400 if we went for the $1722 repair). We took the car to Pep Boys and had the issue repaired for $673. On the bill for the evaluation they listed a warranty credit of $40.87 that they subtracted from the $400 charge but added the $40.87 back in to the bill as "Shop Supplies". They didn't even give us the warranty credit. They also charge 3% if you use a credit card. One nice thing they did was provide an Uber to get home. More

Horrible experience. I came in for a simple oil change, but the service advisor Christian Zambrano was extremely pushy and insisted I do additional services that I clearl I came in for a simple oil change, but the service advisor Christian Zambrano was extremely pushy and insisted I do additional services that I clearly declined. I politely thanked him for his recommendations, but he kept pressuring me until I became frustrated and ended up leaving without getting my oil change done at all. I WILL NEVER RETURN to Kia Clermont. I had my oil change done today at City Kia instead—quick, easy, and no hassle. More

This is probably the worst place to purchase a vehicle I have had my sportage since Nov 23 they have had it 8 months in service can’t fix it I make high payments and they have my sportage yes I get a loaner have had my sportage since Nov 23 they have had it 8 months in service can’t fix it I make high payments and they have my sportage yes I get a loaner but it’s not mine! They all give you crap and don’t know what’s wrong with it why it does when I slow to stop and not always easy to start on the interstate in Florida not safe to drive but they keep it and wait for someone to come from corporate to check it he’s very smart I’m told finally came said it’s fixed I pick up have about a week and again same problem so they gave it again seems to me now would be good for Kia yo step up put me in a safe vehicle god forbid my family would be killed when this happened on I 4 I have talked to all service people and the manager Cooper and still get no where I real close to leaving it there and they can keep it I’m an older women but not stupid as I think they feel I don’t know anything but we will see soon ! I have felt either all the service guys and managers not much else to do except leave it ! Do I’m just letting whoever is wanting a Kia do not buy there !! Aldo was told my car when it’s cold won’t start what a stupid thing to tell someone I had it in the garage and it wouldn’t start and it locked itself ? Was told can’t leave keys in or around it and my garage was probably too cold funny right? First to hear that I bet! More

Service department never answers the phone. Took my car in for service and every time there is an issue and all you get is the run around. No one cares about your time and your car is never wor Took my car in for service and every time there is an issue and all you get is the run around. No one cares about your time and your car is never worked on in a reliable amount of time. More