Napleton Northlake KIA - Service Center

Great service. Carolina is the best service advisor I have been going to this dealership for may years. I always make sure that Carolina is my service adviser. She is straightforward,honest. and efficie I have been going to this dealership for may years. I always make sure that Carolina is my service adviser. She is straightforward,honest. and efficient. Always greets with a smile and great customer service. I highly recommend her. More

THE ABSOLUTE BEST Jon was amazing!!!! He was so sweet and he kept me in the loop with everything going on. He was able to get me into a brand new car of my choice witho Jon was amazing!!!! He was so sweet and he kept me in the loop with everything going on. He was able to get me into a brand new car of my choice without having to lose much. By far the best car sales men! Thank you so much Jon! ?? More

Happy customer Carolina Legg treated me with the utmost courtesy. This 2019 Kia Sorento is my third one therefore I have known many service person she is by far the Carolina Legg treated me with the utmost courtesy. This 2019 Kia Sorento is my third one therefore I have known many service person she is by far the best😁😁😁😁😁😁😃😃😃😃 Thanks you miss Legg Joseph Leger a satisfied customer More

Great experience! I've been to Napleton Kia several times and have always received good service. No hassles, no pressure. It starts with the Service Advisor, who today I've been to Napleton Kia several times and have always received good service. No hassles, no pressure. It starts with the Service Advisor, who today was Scott Myers. He was personable and made me feel like I mattered by greeting me at the door. He asked why I was there. We went through a few other recommendations I might consider, some of which I already had done. I asked if he would make a list of the service recommendations on the back page of my Invoice and that I would get them done eventually. Reps like Scott are the main reasons I return to Napleton Kia for service to my Optima. Another is the great work I can count on Service performing on my car. And if this wasn't enough for 5 Stars, they returned my Optima to me washed. Not bad way to start my day. More

The best car dealer Albert Dickerson called this morning to see how I was doing with my Kia. My car is the best. When I went to Kia last October, Albert stayed with me Albert Dickerson called this morning to see how I was doing with my Kia. My car is the best. When I went to Kia last October, Albert stayed with me to make sure I got the best deal on my new Kia Forte. The car is wonderful. I would recommend Kia and Albert to everyone. More

Beware Please be aware of the service departments practice on upselling. Had car serviced a couple months ago for a recall item. They also included a “courte Please be aware of the service departments practice on upselling. Had car serviced a couple months ago for a recall item. They also included a “courtesy check”. This is where it goes wrong. Told my daughter she needed an alignment and oil change. Both were done the day before. This was the first car we purchased from them as well as the last. More

Awful Their service department is awful. My husband and I bought a 2017 brand new when it first came out. The entire car shakes randomly when it’s at low rp Their service department is awful. My husband and I bought a 2017 brand new when it first came out. The entire car shakes randomly when it’s at low rpms. We brought it in and they said it was because we changed our own oil. So we let them change our filter to the official Kia one. It’s still knocking and they’re saying to bring it back in but they don’t know if they can duplicate the issue. We are a single car household and cannot get by without a car for a day again. So if we want to get our car fixed that we bought from this dealership that is still under warranty we are expected to pay for a rental car... Not to mention that the girl I spoke to in the service department was rude and had a terrible attitude. Will NEVER buy another car from here. More

Great Customer Service with Rachael the service manager My car was in for routine maintenance on my 2015 Optima.I had great customer service from Rachael and the two other service advisors behind the counte My car was in for routine maintenance on my 2015 Optima.I had great customer service from Rachael and the two other service advisors behind the counter Casey/Carlolina. I would recommend anyone to this dealership because of the helpful service More

Excellent customer service and A great service advisor.. Very friendly and helpful . Made me fill at home .. I would like to say thank you for all your help. and A great service advisor.. Very friendly and helpful . Made me fill at home .. I would like to say thank you for all your help. More