Napleton Northlake KIA - Service Center

**MUST READ FOR FIRST TIME BUYERS**It’s April and I **MUST READ FOR FIRST TIME BUYERS** It’s April and I purchased my car in February. Dikerson was my Sales Rep and he has tried to always help me whe **MUST READ FOR FIRST TIME BUYERS** It’s April and I purchased my car in February. Dikerson was my Sales Rep and he has tried to always help me when he can. Some of the staff here are absolutely amazing and try their best, not sure if it is management i should blame. If you plan to purchase your vehicle please do a full inspection and understand the “VIP” service isn’t so “VIP” i purchased it to receive the perks it mentioned and I’ve been let down more than once in this short period. Free unlimited car wash - is an exterior wipe down and my windows still had stuff on it. When i got in my car i was surprised not even a basic vacuum or dash wipe down. Didn’t expect a whole detail shampoo seats but my car basically looked the same as i brought it in. Time for a loaner car instead of sitting here waiting since i have two children age 1 and 5 they seem to one never have it or never want to give them out. The car exterior coat -___- yeah right. I know the car is used with only 14,000 miles (which everything was perfect and for the most part still is) When i was given the car i never looked in the glove compartment until i got home to use the manual and there was mildew all inside the Manual and in my glove compartment. There was mini stains on the top of the car & almost like coffee in the middle car charger area. Oh and i didn’t look at the top of the car thank god for my step dad looking at the top of the car the antenna was cracked and my radio wasn’t working properly. I made my complaints they took a month to order the antenna because they “forgot” to order it when i made a complaint, now they tell me i have to worry about getting a manual from Chevy because management doesn’t want to look for one for me. So i contact Chevy because at this point I’m over Napleton Kia Customer Service and False advertising I feel like I was robbed the only good thing here is the two gentlemen that try to turn my mood that is Mr. V in service and Dikerson the sales rep. BEYOND PISSED i went the extra mile to make sure i got all the coverage and “vip” service to be treated like i got bare minimum trying to get free stuff when in fact i paid extra to make sure i would be taken care of in the best way. WASTE OF MONEY More

Did not perform the services but charged for them. I brought in my Kia Cadenza there for an oil change and a tire rotation. After I got my car back and went home, I noticed that the tires were not rota I brought in my Kia Cadenza there for an oil change and a tire rotation. After I got my car back and went home, I noticed that the tires were not rotated. I called them and told them about it and they said that they didn't rotate the tires because they are worn out too much. What a cop out xx excuse - so why did they charge me for it? I can't be sure they even did the oil change now and I don't trust them at all. Never going there and you shouldn't either. More

Real people doing a real good job! Everything, from appointment to execution was excellent! Arrived a few minutes early for oil change and wash, Roxy was prompt and professional in hand Everything, from appointment to execution was excellent! Arrived a few minutes early for oil change and wash, Roxy was prompt and professional in handling the paperwork and getting my vehicle to the techs. Her estimate of about one hour was just a minute or two from being spot on! Nick, the Service Manager made himself available and was certainly aware of everything going on in his shop. I could not be more pleased with this visit, will recommend friends and family and no doubt return in the future for service. More

I had a really good.experience with Jonathan Alvarado and manager Nick sciorsci made my day and I really appreciate them thanks you very much manager Nick sciorsci made my day and I really appreciate them thanks you very much More

General maintenance. Excellent service by Aaron Hotwitz. Very courteous. Have been in the shop always. will recommend the dealer to my friends. Always Happy with my vehicl Excellent service by Aaron Hotwitz. Very courteous. Have been in the shop always. will recommend the dealer to my friends. Always Happy with my vehicle More

Service The service I have received is professional and honest. My wait time is reasonable. My service advisor, Scott Myers, explains everything very well. The service I have received is professional and honest. My wait time is reasonable. My service advisor, Scott Myers, explains everything very well. He is courteous and very knowledgeable. More

Excellent Very friendly professional staff. Your in good hands. When I pulled into the service area it was clean and I was greeted immediately by Aaron a very f Very friendly professional staff. Your in good hands. When I pulled into the service area it was clean and I was greeted immediately by Aaron a very friendly and professional gentleman. Gave you a good feeling More

No collision in getting an estimate This morning I went to Napleton Northlake KIA for an estimate for a paint job on my Optima.. I had the good fortune of having Roxanne work up the esti This morning I went to Napleton Northlake KIA for an estimate for a paint job on my Optima.. I had the good fortune of having Roxanne work up the estimate. She was professional, patient, treated me like I mattered, and explained the estimate to my satisfaction. Can't ask for much better than that. More

Great service. Carolina is the best service advisor I have been going to this dealership for may years. I always make sure that Carolina is my service adviser. She is straightforward,honest. and efficie I have been going to this dealership for may years. I always make sure that Carolina is my service adviser. She is straightforward,honest. and efficient. Always greets with a smile and great customer service. I highly recommend her. More

THE ABSOLUTE BEST Jon was amazing!!!! He was so sweet and he kept me in the loop with everything going on. He was able to get me into a brand new car of my choice witho Jon was amazing!!!! He was so sweet and he kept me in the loop with everything going on. He was able to get me into a brand new car of my choice without having to lose much. By far the best car sales men! Thank you so much Jon! ?? More