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Napleton Northlake KIA - Service Center

Palm Beach Gardens, FL

3.0
110 Reviews

110 Reviews of Napleton Northlake KIA - Service Center

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November 28, 2020

Dom and Sal were the best! Really worked with me and helped me find the car I wanted. I highly recommend. They have your best interest at heart and really care for their customers. More

by Samantha.lahera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keisha Pearsall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

KIA at Napleton's Northlake responded

We're glad to hear our Staff took such great care of you, Samantha! We hope we can continue to be of service to you down the road! Take care!

November 24, 2020

Brought my car in because it was making a loud sound. This was my third attempt at trying to find the source. They found it and took care of it right away, what a relief! Thank you for your help Robb! More

by Tia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Minier
Nov 26, 2020 -

KIA at Napleton's Northlake responded

Tia, it's experiences like yours that really keep us motivated! So happy Robb and the team could help! We do hope we can be of assistance in the future. Take care!

November 24, 2020

Please go to Napleton Northlake If you have any doubt about getting service at a dealership. Everyone is so pleasant, and their work is done perfectly and quickly. Thank you to Robb Minier for overseeing More

by NicJup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Minier
Nov 26, 2020 -

KIA at Napleton's Northlake responded

Hello! We appreciate your positive review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 24, 2020

Originally came in to deal with a service issue.. met with the Robb Minier, the service director. He not only addressed the issue immediately but was extremely professional. More

by Vince F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Minier
Nov 26, 2020 -

KIA at Napleton's Northlake responded

Hi Vince, we are very happy Robb and the team provided you with such a positive experience! Until the next time we meet, take care!

November 24, 2020

Very impressed with this dealership. Have purchased several cars from them, but have only recently started coming here for service. They did not disappoint. Great shop! More

by Ed Rolph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Minier
Nov 26, 2020 -

KIA at Napleton's Northlake responded

Hi Ed, thank you so much for your positive comments about Napleton's Northlake KIA! Have a fantastic day!

November 18, 2020

Three times I dealt with their customer service dept. Three times I was extremely frustrated Martin the worse telling me a part comes in a standard color my car is snow white not standard Six days of cal More

by drmlaur
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Martin never gave his name until asked
Nov 20, 2020 -

KIA at Napleton's Northlake responded

Hello. Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We would like to have a better understanding about your experience. Please reach out to us at (561) 903-0407 at your earliest convenience and we will do our best to resolve this with you. Thank you for time.

October 01, 2020

STAY AWAY! Greedy salesmen and terrible customer service. Only go here if you're looking to get robbed. Would rather buy a used car from Craigslist than to do business with these crooks. The manager, Sammie More

by JohnnyVein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cheryl Coppola
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sammie Eldabbas
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2020

Not the place to do business with. They told me one thing and did another. The SUV I bought new has issues that Napleton Kia wont help with. I had to open up a case with Kia to get help. Horrible dealership More

by mvechiola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jimmy Steff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Sciorsci
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vishnu Rampersad
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2020

My husband took my bmw to install 4 new tires because they had a great sale, and my car drives wonderful. They explained everything to me in detail and when it was time to pay, the invoice was exactly wh More

by rudyrod1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Saba
Aug 25, 2020 -

KIA at Napleton's Northlake responded

Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

July 23, 2020

It was fast and easy as a walk in. All my issues were answered. Always a smile and a good upbeat atmosphere. I will return. More

by Jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sciorsci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Horwitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vishnu Rampersad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roxy Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abby Agosto
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