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Napleton Northlake KIA - Service Center
Palm Beach Gardens, FL
110 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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110 Reviews of Napleton Northlake KIA - Service Center
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November 17, 2016
I was treated with such care and professionalism! I wanted to let whom it may concern, on having such a professional and kind staff at Napleton Northlake Kia. I had a blow out on I 95 and got off on I wanted to let whom it may concern, on having such a professional and kind staff at Napleton Northlake Kia. I had a blow out on I 95 and got off on Northlake... I saw a Chevy dealer and drove on my front rim, accidentally passed the entrance... I turn into the next entrance to your dealership. A bit shaken up and so upset that I cant go anywhere... so I walk in embarrassed and not knowing what to do? I am approached by "Ana Mercado" at the front desk and calms me and says that they will be happy to help me in any way they can...she comes out and takes a look and immediately sends me to Service adviser, "Adan Fernandez"... who proceeds to call all the tire places and can not find tires... even Chevy did not have... but that did not stop him... NO!! He called local Good Year tire place and found them for me in Jupiter, near my home. I was able to leave my car, and even got a shuttle home... came back the next day and they put 2 tires on... As I waited the entire staff was helpful and accommodating... They really went well beyond the call of duty even as a Chevy driver, What....AMAZING STAFF!!! Well when I am ready to buy my next vehicle or if anyone asks... I will say Napleton Kia is the best dealership ever... they all sell the same widget... but the service is bar none!! The best in the business!!! Thank you for helping out a DAMSEL IN DISTRESS! Julie Gray julie@palmbeachuniforms.com More
by Julie Gray
Employees Worked With
Adan Fernadez and his Manager in service big teddy bear kinda guy, , Ana Mercado
August 02, 2016
It sucks. Brought vehicle in for service and I have a coupon for same day rental. However, I was informed that they don't have vehicles yet. I was told the same Brought vehicle in for service and I have a coupon for same day rental. However, I was informed that they don't have vehicles yet. I was told the same thing about five months ago. Service rep said they haven't completed all the requirements and its a lot of red tape. Ed Napleton Kia has sealed the deal that I will not buy another vehicle from a Napleyon dealership. Don't buy the maintenance plan. More
by Sabrina1995
Employees Worked With
Porter
April 01, 2016
Excellence I have given an excellence rating too Candy in the service department for going out of her way to take a look at my car without an appointment. I came I have given an excellence rating too Candy in the service department for going out of her way to take a look at my car without an appointment. I came in to make a appointment because I saw a hose or something hanging under the front of car. I figured she would give me an appointment date instead she asked for my keys and told me to relax and the service department would take a look at my car! She was very cordial and put me at ease with her professional manner. Thank you Candy#2013 at Napleton Northlake. More
by Robo4366
Employees Worked With
Service dept. Candy #2013
March 30, 2016
Great Service at Napleton Service reception was drive-in. Quickly met by Valerie Chrystal who quickly sorted out the car's needs. Can is a year old off lease so I want it look Service reception was drive-in. Quickly met by Valerie Chrystal who quickly sorted out the car's needs. Can is a year old off lease so I want it looked over pretty carefully. Had a small fix needed to lock/unlock system and a tire that needed a fix. She gave a very accurate estimate of both $ and time and it turned out right on. Turned out the tire had a nail and she presented a photo for the go-ahead. Everything was done for a very reasonable price and now my confidence in the car is greatly enhanced. Valery was a great service advisor and asset to Napleton. I've been through many cars and service experiences over the years and no other service experience was as well done as this one. I will be back. More
by Larry Hatt
Employees Worked With
Valerie Chrystal
October 12, 2015
Service Sucks Took my 2014 Kia Optima in to have a broken window replaced. The service staff was late and we were told that we would have to leave our car with no l Took my 2014 Kia Optima in to have a broken window replaced. The service staff was late and we were told that we would have to leave our car with no loaner vehicle. When we tooj oyr vehicle to the prebioys location, we were given a loaner vehicle for warranty work. Stay away,. New service staff every time we come in. I have own two Kia and this is the last one. More
by Sabrina1995
Employees Worked With
None
August 28, 2015
Great Experience Painless and Straight up Experience. No Hassles . Highly recommended. SalesPerson was exceptional. Ben was very knowledgeable, polite and accurate. Gl Painless and Straight up Experience. No Hassles . Highly recommended. SalesPerson was exceptional. Ben was very knowledgeable, polite and accurate. Glad i stopped in, couldn't ask for more. More
by wpb sportage
Employees Worked With
Ben Steinberg
November 20, 2014
5 Star Service....Mission Accomplished Checked on line and only saw 5 Star reviews for Napleton's Service Department....and that is what I got...5 Star service. Took me in right away, list Checked on line and only saw 5 Star reviews for Napleton's Service Department....and that is what I got...5 Star service. Took me in right away, listened to my needs, fixed and serviced in good time, didn't pressure for additional service, and were very friendly and attentive. Pretty far from my home but I will only go back to Napleton when I need service for my 2014 Sorento. More
by wtandersonsr
Employees Worked With
Alex Argueta
November 08, 2014
Great Experience It was a great experience. The customer service is perfect, and the Salesman helped me down the road from the beginning until the end. I have to thank It was a great experience. The customer service is perfect, and the Salesman helped me down the road from the beginning until the end. I have to thank all the team. More
by vilcew7128
Employees Worked With
Alex Argueta
April 21, 2012
We came just for an oil change and ended up with a new vehicle. This is the third vehicle we have purchased from Napleton and I recommended my parents to Napleton and they purchased as well. Our overall vehicle. This is the third vehicle we have purchased from Napleton and I recommended my parents to Napleton and they purchased as well. Our overall experience today was good, as we feel that we "got a good deal". However, to be honest, if it weren't for the manager Bob, we would have walked out before any numbers were discussed. We were on the lot for almost 30 minutes before we were approached, which we then found out there was a meeting. Already feeling frustrated, the salesman that we dealt with does not seem to be very personable. We felt as if he felt that we were wasting his time. Thankfully, Bob the manager came over and discussed with us what we were looking for and discussed our different options for vehicle models. I felt as If the manager was doing the salesman's job for him. After discussing with Bob, it did not take long to get our deal squared away. He was great at recognizing our needs and requests and finding the right vehicle for us, even though it was at another dealership. More
by namardis
Employees Worked With
Rene & Bob
August 29, 2011
I deal with Napleton Kia since I owned a 2004 Kia Amanti, and have enjoyed having James in Service Dept. take excellent care of my car. He is great! Having made the decision to trade my Amanti, I worked and have enjoyed having James in Service Dept. take excellent care of my car. He is great! Having made the decision to trade my Amanti, I worked with Angel, your brand new AE! He has amazing customer service, has the confidence and knowledge of his product and explained his excitement with owning his own Kia Forte, the exact vehicle I was looking at. His follow-up tools are above reproach, and even called me after the window tinting was done to make sure I was happy. I have dealt with AE's for 20 years in my television career, and I know what it's like to "be a hero today, and a bum tomorrow". He has the faith in himself to be a success every day, even if a day goes by and he scores a bullet. Afterall, it's all about how you feel about yourself! He's a winner! And Charlie "on the desk" is a riot! He's your Get It Done Guy and will move mountains to satisfy clients! His personality is perfect in that position! Here's to a long and gratifying working relationship between me and my dealership! More
by dalessi
Employees Worked With
Angel and Charlie
