KIA at Napleton's Northlake

These are the lowest forms of life in the business. The female outright lied to me about the price to get me in. I dove over 20 miles, and then she refused to even meet with me. Then I was given to a ano female outright lied to me about the price to get me in. I dove over 20 miles, and then she refused to even meet with me. Then I was given to a another BS artist who tried to rip me off for more than $3,000 over what the female promised me as the price. I walked out. I will never go to a new dealership again. Go to Carmax and buy a late model, they are honest and fair and ther is no BS like these lowlives! More

Me and my Daughter went to this dealer after looking at their new cars and looking online for a used car. The General Manager greeted us and said he would see where the online car was. After 15 to 20 min, their new cars and looking online for a used car. The General Manager greeted us and said he would see where the online car was. After 15 to 20 min, he said it was sold that morning. He then told us about another car. He made several calls, but never came up with the car. We finally settled on a car and tried to get them to come down on the price that Kelly Bluebook had for that car. They would only come down a little bit and we were told our payments would be a certain amount. When we signed the contract the payments were over $25.00 a month more than we were originally told. Then they sold us a service warranty for over $1800.00, saying it would cover the car AFTER the factory warranty expired. They also said that it was a "bumper-to-bumper" warranty, and would cover food and lodging if we were a certain distance from home. A couple days later, I called the warranty company, and they said that the warranty started the day we bought the vehicle and did not cover "bumper-to-bumber" or food or lodging. The dealer also charged us $110.04 for state tax on the warranty, and later stated that they didn't it. I called the general manager 3 or 4 times before he returned my calls. I looked online and saw that the original car we went looking for had been sold almost a month prior to our visit and the car we bought was online with a lower price than what we had paid. We feel that we were lied to, deceived, and, misrepresented. I would never, ever buy from them again and would not recommend them to anyone, even my worst enemy! More

West Palm Kia appears to be no different than Napleton Kia in their DECEPTIVE CAR DEALER TACTICS. After Napleton Kia's BAIT & SWITCH. The salesman at West Palm Kia called. He had warned me that Napl Kia in their DECEPTIVE CAR DEALER TACTICS. After Napleton Kia's BAIT & SWITCH. The salesman at West Palm Kia called. He had warned me that Napleton routinely quotes lower prices but he claimed the prices are never legitimate. I told him of the offer they had made me for the higher equipped model that they were supposedly taking a loss on to "MAKE UP" FOR THE DECEPTION THAT HAD BROUGH ME IN. WP had been lower on the higher equipped model they offered me because they did not have the lower equipped model that I was seeking; I reminded the salesman that I needed to stay within my budget and didn't want the more expensively equipped model. He placed me on hold and came back with a price just a few hundred dollars more than the less expensive model but for the more equipped one. I wasn't thrilled with the color but price is more important right now, they didn't have the lower model and it seemed like a good deal. Since it was already after 7 pm and I didn't think I could get there before closing. We agreed I would pick up the car after work the next day. I spoke to the salesman twice during the day and was told he would have everything ready by the time I got there. I arrived around 5:30 to pick up the car. The salesman connected our cell phone to the car's bluetooth, topped off the gas tank, began the financing process, had me sit there for close to an hour and then said the manager wont go through with the deal. I was and still am FURIOUS. WHAT IS THE BENEFIT OF THIS DECEPTIVE PRACTICE of giving the customer a price they agree to and then pull the rug out from under them by reneging? Why make me drive back out there? I feel like such a FOOL being DUPED into coming back in. There is no benefit to the dealership or the unhappy customer. WHY DO THIS? I still want to buy the car at the price given to me, but now I wont come in till they fax me a buyer's order. More