KIA at Napleton's Northlake

I deal with Napleton Kia since I owned a 2004 Kia Amanti, and have enjoyed having James in Service Dept. take excellent care of my car. He is great! Having made the decision to trade my Amanti, I worked and have enjoyed having James in Service Dept. take excellent care of my car. He is great! Having made the decision to trade my Amanti, I worked with Angel, your brand new AE! He has amazing customer service, has the confidence and knowledge of his product and explained his excitement with owning his own Kia Forte, the exact vehicle I was looking at. His follow-up tools are above reproach, and even called me after the window tinting was done to make sure I was happy. I have dealt with AE's for 20 years in my television career, and I know what it's like to "be a hero today, and a bum tomorrow". He has the faith in himself to be a success every day, even if a day goes by and he scores a bullet. Afterall, it's all about how you feel about yourself! He's a winner! And Charlie "on the desk" is a riot! He's your Get It Done Guy and will move mountains to satisfy clients! His personality is perfect in that position! Here's to a long and gratifying working relationship between me and my dealership! More

I have never spoken with a more arrogant, rude and nasty I have never spoken with a more arrogant, rude and nasty salesperson than Robert Haury. He and his partner Kerry Ann should not be allowed to sell I have never spoken with a more arrogant, rude and nasty salesperson than Robert Haury. He and his partner Kerry Ann should not be allowed to sell for any dealership. They don't answer questions, return calls and Robert especially does not have ANY customer service skills. Robert does not tell the truth. Mr. Gonzalez, you need to clean up this dealership! I own a Kia, but will never go back to Napleton. More

Robert was a pleasure to work with he beat the other dealerships price evan though he had to order the car. I love my new forte and it was ready when he promised out. I am going to tell all my friends t dealerships price evan though he had to order the car. I love my new forte and it was ready when he promised out. I am going to tell all my friends to get their new car from robert and napleton when they get a new car More

I was very satisfied and pleased with Robert he was very helpful and likeable. I got a great price on my new car and the service was exceptional. Robert answered all of my questions and devoted several hour helpful and likeable. I got a great price on my new car and the service was exceptional. Robert answered all of my questions and devoted several hours to me to be certain I was taken care of. He is very professional and courteous and I will recommend him and the store to go all my friends and family. More

Neil was fantastic...we told him we knew what we wanted so we didn't want to hear a sales pitch, we just wanted to start with pricing and that is what he did. He respected our wishes and got right down to so we didn't want to hear a sales pitch, we just wanted to start with pricing and that is what he did. He respected our wishes and got right down to business and we appreciated that. More

Neal was a fantastic sales person, he stayed with us and got us to the point where we needed to be for our purchase. This was our fifth Kia purchase but this was the best experience we have had. Thanks for got us to the point where we needed to be for our purchase. This was our fifth Kia purchase but this was the best experience we have had. Thanks for being customer oriented and people friendly. More

excellent knowledge of inventoried vehicles,very firendly,receptive to customers needs,thorough explanation of payment options,vast inventory of new and used vehicles,will do futere business with th firendly,receptive to customers needs,thorough explanation of payment options,vast inventory of new and used vehicles,will do futere business with this dealership. More

Campbell worked with me for 6 hrs. He was so friendly, so sweet, when it was all said and done instead of shaking his hand, I felt a hug was in order. He is an amazing person and an asset to any Kia dealersh sweet, when it was all said and done instead of shaking his hand, I felt a hug was in order. He is an amazing person and an asset to any Kia dealership. I hope one day he manages his own dealership because if he is training employees it would be the most joyous car experience ever. Kevin was very clear and informative Jana explained everything so that you completely understand. Didnt for one second get that shakey hand feeling when signing all that paper work. She is fast and accurate and knows her stuff. These people at this dealership where all friendly people. But these three stood out for me. The night time Manager was amazing, cant remember his name unfortunately. I used to dread going to any dealership. But this one, I will send everyone I know there. Thanks for a great experience. Will def be a repeat customer wherever Campbell goes. Sincerely, April McGilvray More

I went in just to compare prices with a different Kia dealership that I had recently been to. Turns out not only were they way more friendly than the other dealership; but they also had a larger selectio dealership that I had recently been to. Turns out not only were they way more friendly than the other dealership; but they also had a larger selection and better prices. I went in with a specific price in mind, I told them what that price was and they were able to make it work without several trips back and forth. More

what impress me the most was i was treated like a cizten. my wife and i have very low beacon scores the mid five hundred and had visit several kia dealers and was asked for large down payment. It was a sunda my wife and i have very low beacon scores the mid five hundred and had visit several kia dealers and was asked for large down payment. It was a sunday and my wife spotted the dealership as we were driving home on 95 and decided to stop by. As soon we arrived a sales person named eddie spoke with us and we told him of our sitution and right away the manger charlie can over and took an app and came back and told our credit wasn't great but b ecause of our car history he could get us finance. hetold us that the bank was closed on sunday but he said he would take a chance and get us done on a new kia soul and told we could take the car home because he could see we were good people with a few bumps in the road. he got us finance with americredit bank and my wife and i will send all our friends to him. I really still can't believe how much this new car mean to my wife and kids. More