KIA at Napleton's Northlake

The real measure of customer service is how one is treated when a problem arises that needs to be resolved. I purchased a 2011 Optima from the dealer's inventory with the option for a Nav system with treated when a problem arises that needs to be resolved. I purchased a 2011 Optima from the dealer's inventory with the option for a Nav system with back up camera. I was given a "We Owe" becasue the frame for the Nav system was not in stock. The part arrived 4 months later and I was given a loaner while the dealer made arrangements with a third party to install the system. Unfortunately, instead of using genuine Kia factory parts, this third party installed an after-market system that was older, inferior technology and not the genuine Kia factory part that I had been promised. Without hesitation, the dealer accepted full responsibility and agreed to buy back the vehicle and ultimately replaced it with a 2012 vehicle already equipped with a factory-installed Nav system. I was treated with respect by every individual in every department and paid only a fair differential for the upgrade to a newer year. Napleton Nissan Kia proved themselves to be an honorable, reputable dealer that has earned my trust and repeat business. Several other relatives have had positive experiences with this dealership as well. I love my Optima and plan to have "all" service work done by the dealer for the life of the vehicle. I asked the dealer how I could thank everyone involved, which is how I learned about this site. As a completely satisfied customer, I am happy to refer them to anyone who is seeking to purchase a vehicle. They truly live up to the promises that they make on their website and their commitment to excellence. More

napleton's was a pleasure to deal with. I had a very good experience. the salesperson was very knowledgeable and friendly. I was treated very well and with a lot of respect. they had a very large selection experience. the salesperson was very knowledgeable and friendly. I was treated very well and with a lot of respect. they had a very large selection of cars to choose from and the buying process was very smooth and easy. I know that the car buying process can cause a lot of anxiety for people but the salesman made me feel it easy very comfortable. overall I am very happy and satisfied. The Kia is a great product and has an excellent warranty, and I am looking forward to many years of happy driving if you're in the market for a new kia please go talk to robert and Charley at napleton kia. More

I deal with Napleton Kia since I owned a 2004 Kia Amanti, and have enjoyed having James in Service Dept. take excellent care of my car. He is great! Having made the decision to trade my Amanti, I worked and have enjoyed having James in Service Dept. take excellent care of my car. He is great! Having made the decision to trade my Amanti, I worked with Angel, your brand new AE! He has amazing customer service, has the confidence and knowledge of his product and explained his excitement with owning his own Kia Forte, the exact vehicle I was looking at. His follow-up tools are above reproach, and even called me after the window tinting was done to make sure I was happy. I have dealt with AE's for 20 years in my television career, and I know what it's like to "be a hero today, and a bum tomorrow". He has the faith in himself to be a success every day, even if a day goes by and he scores a bullet. Afterall, it's all about how you feel about yourself! He's a winner! And Charlie "on the desk" is a riot! He's your Get It Done Guy and will move mountains to satisfy clients! His personality is perfect in that position! Here's to a long and gratifying working relationship between me and my dealership! More

Robert was a pleasure to work with he beat the other dealerships price evan though he had to order the car. I love my new forte and it was ready when he promised out. I am going to tell all my friends t dealerships price evan though he had to order the car. I love my new forte and it was ready when he promised out. I am going to tell all my friends to get their new car from robert and napleton when they get a new car More

I was very satisfied and pleased with Robert he was very helpful and likeable. I got a great price on my new car and the service was exceptional. Robert answered all of my questions and devoted several hour helpful and likeable. I got a great price on my new car and the service was exceptional. Robert answered all of my questions and devoted several hours to me to be certain I was taken care of. He is very professional and courteous and I will recommend him and the store to go all my friends and family. More

Neil was fantastic...we told him we knew what we wanted so we didn't want to hear a sales pitch, we just wanted to start with pricing and that is what he did. He respected our wishes and got right down to so we didn't want to hear a sales pitch, we just wanted to start with pricing and that is what he did. He respected our wishes and got right down to business and we appreciated that. More

Neal was a fantastic sales person, he stayed with us and got us to the point where we needed to be for our purchase. This was our fifth Kia purchase but this was the best experience we have had. Thanks for got us to the point where we needed to be for our purchase. This was our fifth Kia purchase but this was the best experience we have had. Thanks for being customer oriented and people friendly. More

excellent knowledge of inventoried vehicles,very firendly,receptive to customers needs,thorough explanation of payment options,vast inventory of new and used vehicles,will do futere business with th firendly,receptive to customers needs,thorough explanation of payment options,vast inventory of new and used vehicles,will do futere business with this dealership. More

Campbell worked with me for 6 hrs. He was so friendly, so sweet, when it was all said and done instead of shaking his hand, I felt a hug was in order. He is an amazing person and an asset to any Kia dealersh sweet, when it was all said and done instead of shaking his hand, I felt a hug was in order. He is an amazing person and an asset to any Kia dealership. I hope one day he manages his own dealership because if he is training employees it would be the most joyous car experience ever. Kevin was very clear and informative Jana explained everything so that you completely understand. Didnt for one second get that shakey hand feeling when signing all that paper work. She is fast and accurate and knows her stuff. These people at this dealership where all friendly people. But these three stood out for me. The night time Manager was amazing, cant remember his name unfortunately. I used to dread going to any dealership. But this one, I will send everyone I know there. Thanks for a great experience. Will def be a repeat customer wherever Campbell goes. Sincerely, April McGilvray More