KIA at Napleton's Northlake

Run, run as fast as you can......AWAY from this dealership!!!!!! This was the 7th car I've purchased in my life and it was certainly the most horrendous experience I've ever had. The initial sale dealership!!!!!! This was the 7th car I've purchased in my life and it was certainly the most horrendous experience I've ever had. The initial salesman was high pressure and I had to end up leaving. Trying to get anyone to respond to concerns was non-existent after the sale. I called 22 times and no one ever followed through on what they said they would do. My salesman, Luis Pizarro, did not return one phone call or email. I was only trying to get the cargo net that was supposed to be included with my car, according to my invoice. I was also supposed to get a refund for a FL tax that I was charged and shouldn't have been since I am a GA resident. And after 3 months I did not even have my tag/registration. I had to end up filing a complaint with the BBB and I finally got a response and some satisfaction. Vehicles here are overpriced and when you finally get to financing, all sorts of extra fees are added on. Beware!!!!! I'm sure you can find a better deal and much better customer service somewhere else. More

I am so pleased with my experience. They gave me more for my trade than any other dealer and I have been shopping for two months. I wish I want to them first. I got the Sorento that I wanted and did not pay my trade than any other dealer and I have been shopping for two months. I wish I want to them first. I got the Sorento that I wanted and did not pay extra for the leather. More

I actually hated the idea of giving up my Avalon Limited, but my wife insisted on going shopping on Black Friday, so we stopped in to the Kia dealership to look at the new Optima that we had been seeing adve but my wife insisted on going shopping on Black Friday, so we stopped in to the Kia dealership to look at the new Optima that we had been seeing advertised all over tv. After a short test drive in an EX turbo, I knew I was going to trade my Toyota and buy this car. Phil and all the folks at Napleton's were just great and our experience was very pleasant especially since I did not think I would ever buy a Kia. I would definitely recommend this dealership. More

The real measure of customer service is how one is treated when a problem arises that needs to be resolved. I purchased a 2011 Optima from the dealer's inventory with the option for a Nav system with treated when a problem arises that needs to be resolved. I purchased a 2011 Optima from the dealer's inventory with the option for a Nav system with back up camera. I was given a "We Owe" becasue the frame for the Nav system was not in stock. The part arrived 4 months later and I was given a loaner while the dealer made arrangements with a third party to install the system. Unfortunately, instead of using genuine Kia factory parts, this third party installed an after-market system that was older, inferior technology and not the genuine Kia factory part that I had been promised. Without hesitation, the dealer accepted full responsibility and agreed to buy back the vehicle and ultimately replaced it with a 2012 vehicle already equipped with a factory-installed Nav system. I was treated with respect by every individual in every department and paid only a fair differential for the upgrade to a newer year. Napleton Nissan Kia proved themselves to be an honorable, reputable dealer that has earned my trust and repeat business. Several other relatives have had positive experiences with this dealership as well. I love my Optima and plan to have "all" service work done by the dealer for the life of the vehicle. I asked the dealer how I could thank everyone involved, which is how I learned about this site. As a completely satisfied customer, I am happy to refer them to anyone who is seeking to purchase a vehicle. They truly live up to the promises that they make on their website and their commitment to excellence. More

napleton's was a pleasure to deal with. I had a very good experience. the salesperson was very knowledgeable and friendly. I was treated very well and with a lot of respect. they had a very large selection experience. the salesperson was very knowledgeable and friendly. I was treated very well and with a lot of respect. they had a very large selection of cars to choose from and the buying process was very smooth and easy. I know that the car buying process can cause a lot of anxiety for people but the salesman made me feel it easy very comfortable. overall I am very happy and satisfied. The Kia is a great product and has an excellent warranty, and I am looking forward to many years of happy driving if you're in the market for a new kia please go talk to robert and Charley at napleton kia. More

I deal with Napleton Kia since I owned a 2004 Kia Amanti, and have enjoyed having James in Service Dept. take excellent care of my car. He is great! Having made the decision to trade my Amanti, I worked and have enjoyed having James in Service Dept. take excellent care of my car. He is great! Having made the decision to trade my Amanti, I worked with Angel, your brand new AE! He has amazing customer service, has the confidence and knowledge of his product and explained his excitement with owning his own Kia Forte, the exact vehicle I was looking at. His follow-up tools are above reproach, and even called me after the window tinting was done to make sure I was happy. I have dealt with AE's for 20 years in my television career, and I know what it's like to "be a hero today, and a bum tomorrow". He has the faith in himself to be a success every day, even if a day goes by and he scores a bullet. Afterall, it's all about how you feel about yourself! He's a winner! And Charlie "on the desk" is a riot! He's your Get It Done Guy and will move mountains to satisfy clients! His personality is perfect in that position! Here's to a long and gratifying working relationship between me and my dealership! More

I have never spoken with a more arrogant, rude and nasty I have never spoken with a more arrogant, rude and nasty salesperson than Robert Haury. He and his partner Kerry Ann should not be allowed to sell I have never spoken with a more arrogant, rude and nasty salesperson than Robert Haury. He and his partner Kerry Ann should not be allowed to sell for any dealership. They don't answer questions, return calls and Robert especially does not have ANY customer service skills. Robert does not tell the truth. Mr. Gonzalez, you need to clean up this dealership! I own a Kia, but will never go back to Napleton. More

Robert was a pleasure to work with he beat the other dealerships price evan though he had to order the car. I love my new forte and it was ready when he promised out. I am going to tell all my friends t dealerships price evan though he had to order the car. I love my new forte and it was ready when he promised out. I am going to tell all my friends to get their new car from robert and napleton when they get a new car More

I was very satisfied and pleased with Robert he was very helpful and likeable. I got a great price on my new car and the service was exceptional. Robert answered all of my questions and devoted several hour helpful and likeable. I got a great price on my new car and the service was exceptional. Robert answered all of my questions and devoted several hours to me to be certain I was taken care of. He is very professional and courteous and I will recommend him and the store to go all my friends and family. More

Neil was fantastic...we told him we knew what we wanted so we didn't want to hear a sales pitch, we just wanted to start with pricing and that is what he did. He respected our wishes and got right down to so we didn't want to hear a sales pitch, we just wanted to start with pricing and that is what he did. He respected our wishes and got right down to business and we appreciated that. More