KIA at Napleton's Northlake

Horrible Stay Away! Let me bring you along my journey just to show how how horrible this dealership is. Everything started out fine, nice people and loved the Stay Away! Let me bring you along my journey just to show how how horrible this dealership is. Everything started out fine, nice people and loved the Kia Soul. I knew I had to have it and was ecstatic about my purchase. Now is where the fun begins. The buying process took well over 6 hours, I was the ONLY person in the dealership. Workers just walk around and hang out its like a high school gym. After finally getting my car I go home and decide to start setting up my navigation only to find out the required navigation sd card was missing from the car. I reach out to the dealership who didn’t seem to care about the fact they just sold me a car missing features I payed for. I told them to make sure they order the new updated sd card because the old version is known to have bugs and not have all the features I just payed (UVO eServices). Well they ordered the old one anyway. Then I notice as I’m going through my paperwork they failed to give me the Monroney sticker which I believe isn’t even legal to do so. They told me they would recreate that sticker, its been about month and I still don’t have it………They finally ordered me the correct sd card and I did the update myself because the service department didn’t seem to even know what I was talking about. Then I decide to start up my 3 month subscription to Sirius, well something is wrong with the car radio and it needs to go back for service to see why it cannot connect to Sirius. Oh and on top of all that there was a safety recall for my car that was issued over 6 months ago (I purchased last years model) and they never even fixed it or bothered to tell me. Truly the worst dealership/car buying experience of my life. More

impressed great experience, no pressure, and thankful to have met an honest,sincere,people person as Daniel. I will spread the word, and I'll be back great experience, no pressure, and thankful to have met an honest,sincere,people person as Daniel. I will spread the word, and I'll be back More

So professional Daniel Zuniga was so professional and knowledgeable about the Sorento. We had been searching for over a month to find the one we wanted and were fortu Daniel Zuniga was so professional and knowledgeable about the Sorento. We had been searching for over a month to find the one we wanted and were fortunate enough to get Daniel when we walked through the doors. He was extremely helpful and ultimately the reason we decided to purchase the Sorento after a month of searching. Thank you Napleton Kia AND especially Daniel for all the time and effort you went through to assist us in making our purchase. Would absolutely recommend this dealership. More

GREAT !!! This is our 4th car from Napleton Kia, 3 of them Kia Sorrento's . Our sales person was Daniel Zuniga, he made us feel like family !! This is our 4th car from Napleton Kia, 3 of them Kia Sorrento's . Our sales person was Daniel Zuniga, he made us feel like family !! More

Honestly couldn't be happier with my new Kia! Dan Allen was not only professional, straight forward and honest, but he really went the extra mile to assure I was happy while making my new purchase Dan Allen was not only professional, straight forward and honest, but he really went the extra mile to assure I was happy while making my new purchase affordable. My mother was also impressed with him and is now considering a new car for herself from Napleton seeing that a trustworthy dealer is not impossible! Thanks again Dan!!! More

Customer Review Very professional and very helppful with our selection. Kept us close in our budget. We would highly recommend him to our family and friends. Thank yo Very professional and very helppful with our selection. Kept us close in our budget. We would highly recommend him to our family and friends. Thank you, we love our Kia Sorrento. More

Best place to buy a car. Took my mother to this dealership to get her a more affordable car on gas. We were greeted by celestino who treated us great and listen to our needs. Took my mother to this dealership to get her a more affordable car on gas. We were greeted by celestino who treated us great and listen to our needs. I recommend this place to anyone looking for a car. More

5 Star Service....Mission Accomplished Checked on line and only saw 5 Star reviews for Napleton's Service Department....and that is what I got...5 Star service. Took me in right away, list Checked on line and only saw 5 Star reviews for Napleton's Service Department....and that is what I got...5 Star service. Took me in right away, listened to my needs, fixed and serviced in good time, didn't pressure for additional service, and were very friendly and attentive. Pretty far from my home but I will only go back to Napleton when I need service for my 2014 Sorento. More

I recommend Napelton Kia I went to my neighborhood Kia dealer and was met by Celestino (Tino). What a personable, professional and knowledgeable young man. He listened to my n I went to my neighborhood Kia dealer and was met by Celestino (Tino). What a personable, professional and knowledgeable young man. He listened to my needs, and more importantly, my concerns, and went out of his way to show me what he could do and offer. I will definitely pass on his name to my friends and co-workers. I also met Chris for financing, and he was very helpful and open regarding my options and did his best to get me in my new Kia. My overall experience was excellent! Thank you Napelton. Thank you Tino. More

Great Experience It was a great experience. The customer service is perfect, and the Salesman helped me down the road from the beginning until the end. I have to thank It was a great experience. The customer service is perfect, and the Salesman helped me down the road from the beginning until the end. I have to thank all the team. More