KIA at Napleton's Northlake

I was treated with such care and professionalism! I wanted to let whom it may concern, on having such a professional and kind staff at Napleton Northlake Kia. I had a blow out on I 95 and got off on I wanted to let whom it may concern, on having such a professional and kind staff at Napleton Northlake Kia. I had a blow out on I 95 and got off on Northlake... I saw a Chevy dealer and drove on my front rim, accidentally passed the entrance... I turn into the next entrance to your dealership. A bit shaken up and so upset that I cant go anywhere... so I walk in embarrassed and not knowing what to do? I am approached by "Ana Mercado" at the front desk and calms me and says that they will be happy to help me in any way they can...she comes out and takes a look and immediately sends me to Service adviser, "Adan Fernandez"... who proceeds to call all the tire places and can not find tires... even Chevy did not have... but that did not stop him... NO!! He called local Good Year tire place and found them for me in Jupiter, near my home. I was able to leave my car, and even got a shuttle home... came back the next day and they put 2 tires on... As I waited the entire staff was helpful and accommodating... They really went well beyond the call of duty even as a Chevy driver, What....AMAZING STAFF!!! Well when I am ready to buy my next vehicle or if anyone asks... I will say Napleton Kia is the best dealership ever... they all sell the same widget... but the service is bar none!! The best in the business!!! Thank you for helping out a DAMSEL IN DISTRESS! Julie Gray julie@palmbeachuniforms.com More

My 1st KIA buying experience was excellent! I have to thank my Salesmen David Kensky & Michael Culley for their excellent customer service! From the moment I entered the dealership I was well I have to thank my Salesmen David Kensky & Michael Culley for their excellent customer service! From the moment I entered the dealership I was well taken care of. David & Michael were very knowledgeable and experienced, answering every question I had without hesitation. I was initially drawn to the Northlake KIA dealership for three reasons: excellent customer service reviews, location, warranty. I was so very happy when I read that JD Power named KIA, #1 in the 2016 U.S. Initial Quality Study, IQS! Such a good feeling knowing that your purchasing a Quality product, with 60 month/60,000 mile warranties! Timing was great, I was in and out in just a few hours. I'm so very happy with my brand new KIA Forte LX! I Definitely recommend Northlake KIA to everyone! More

Awesome saleman I just want Michael & David to know I truly appreciate all their hard work in getting me my new car. They worked on it for over a week. Having crappy I just want Michael & David to know I truly appreciate all their hard work in getting me my new car. They worked on it for over a week. Having crappy credit didn't help but these two jumped through hoops for me. They deserve a huge raise. Also Tyler & Luis in finance worked magic to get me approved. Thank them for me as well. Lastly Eddie made it possible for me to get into my car quickly. Thank you all for everything!!! 😄😄😄😄😄 More

Heart felt thanks to Michael Culley, Luis Sanchez &Mr. Steff Much appreciation to kia team Michael, Luis and Mr. Steff!! We just bought our first ever kia Forte we love it!! Our buying experience was informati Much appreciation to kia team Michael, Luis and Mr. Steff!! We just bought our first ever kia Forte we love it!! Our buying experience was informative, proffessional and educational! We test drive 3 cars this team was hands down awesome met our concerns with patience and solutions. This is a very technical business and these guys get it right they work together seamlessly and do their best to not waste your valuable time we can't thank all of you enough for this most positive buying experience!! Before you buy research the 5 star safety and quality of these cars extended warranties etc.. bring your questions ask for Michael or Luis tell them Kim and Tom sent you and look forward to a quality purchase with awesome extended warranties with absolutely no buyers remorse!! You won't regret it! More

First Car Great customer service and friendly staff made getting my first car very pleasant. Everyone at Napleton Northlake KIA was very knowledgeable and reall Great customer service and friendly staff made getting my first car very pleasant. Everyone at Napleton Northlake KIA was very knowledgeable and really worked with me to help me get into the car that I really wanted. More

Virtually flawless Thanks to Mike Culley (professional and friendly); Amir Saleem and Ana Mercado for delivering a quick and virtually flawless car buying experience... Thanks to Mike Culley (professional and friendly); Amir Saleem and Ana Mercado for delivering a quick and virtually flawless car buying experience... go and see for yourself. More

Could not make the deal Great car, but could not make the deal on a new 2015. Michael Culley did his best, but just couldn't get the right price for me. Great car, but could not make the deal on a new 2015. Michael Culley did his best, but just couldn't get the right price for me. More

Feels like family. Had a great experience and was well satisfied with the deal I made on our third Kia Soul. Even though our experience was interrupted by hurricane Mat Had a great experience and was well satisfied with the deal I made on our third Kia Soul. Even though our experience was interrupted by hurricane Mathew, the dealership functioned like a well oiled machine and we left in a beautiful new car with a big smile on our faces. More

The antithesis of the stereotypical car dealership I've purchased over 2 dozen automobiles in my life - foreign as well as domestic. Every time it's been a battle of wits, sweating and stressing for ho I've purchased over 2 dozen automobiles in my life - foreign as well as domestic. Every time it's been a battle of wits, sweating and stressing for hours as you try to negotiate back and forth for the best deal you can get; forced to play the typical car salesmen games. Lo and behold, there is an alternative, a breath of fresh air in the world of car dealerships - it's called: Napleton Northlake Kia. From the moment I walked in I was greeted by a team of professionals, headed by their General Sales Manager: Chris Monticello. Chris was and is a pleasure to work with. He didn't attempt to try and sell me what he wanted to sell. Instead he listened to my needs / the price I had in mind and was relentless in getting me precisely the car I wanted - actually an upgraded model, for the price that I wanted to spend. I had previously visited a couple of other dealers, who pretty much told me they couldn't meet my terms, due to the leased car I was trading in. But Chris, crunched the numbers, made calls & worked to make it happen. He was relentless, determined to make it happen for me, like I was relative! As a salesperson myself, my philosophy has always been to treat people the way I want to be treated and Chris certainly embodies that modus operandi. I don't often make recommendations, but in this case I highly recommend Napleton Northlake Kia! More

Best price from the "get-go" No brainer! The transaction was easy fast and gave us what we wanted and so much more. Win win situation. I feelt that we got more than paid for, very No brainer! The transaction was easy fast and gave us what we wanted and so much more. Win win situation. I feelt that we got more than paid for, very satisfied and well treated! More