KIA at Napleton's Northlake

HORRIBLE EXPERIENCE!!! DO NOT TAKE YOUR CAR HERE FOR SERVICE, or do any sort of business with them for that matter!!!!! Let’s just say my car was there for almost 5 months! DO NOT TAKE YOUR CAR HERE FOR SERVICE, or do any sort of business with them for that matter!!!!! Let’s just say my car was there for almost 5 months! Nobody wanted to communicate with me, I was passed around between multiple service advisors (including the Director of Operations, Robert Gross), and ultimately treated like a problem rather than a customer. My original service advisor no longer worked there and everyone else I spoke with claimed it's not their problem because they "inherited my situation". This company is as unprofessional as can be and if I knew I would be treated this way I would've gone out of my way to take it to a more reputable Kia dealership. If you want to know what happened -- I originally brought my car in for a faulty engine which was covered under an extended warranty. A month later after the engine was fixed they called and stated that the dashboard was not working and it's not covered under warranty so I would need to pay to fix it. Well, it was working just fine when I brought the car in (how else would they have recorded the mileage and why wasn't it brought up at the original time of diagnosis?!!) but they still played dumb and assured me they would not be held responsible. After a month of back and forth we negotiated a fair price and agreed to move on and just get this fixed (it’s been 3 months at this point). Finally almost 3 weeks later they called and told me the car was ready. Perfect, I could finally move past this! I arrived at the dealership ready to pay the negotiated price --- NOPE! “Oh by the way, we replaced your battery and did a bunch of other things that we failed to tell you about 2 months ago which will cost another $333.00”… The same battery that was less than a year old and had a 2 year warranty, so had they told me about this I could’ve easily replaced that battery myself, saving them the hassle and me a good amount of money! So you can see where they lack communication, could care less about their customers, and are basically just out to screw people. I will say that the service advisor Steven was compassionate and did seem to be genuinely upset over what we had to go through, however there was nothing he could do about it. Shows you how much they value their employee’s as well. Do yourself a favor and stay far FAR away from this place!!!!!!! More

Customer Service I want to thank Alex Argueta for taking the time to listen to my concerns. I have a 2016 Kia Sorento that I bought there last year. He is a Sales Mana I want to thank Alex Argueta for taking the time to listen to my concerns. I have a 2016 Kia Sorento that I bought there last year. He is a Sales Manager but took the time to help me with a service concern. Other staff were not interested to help, but he was able to assist me and made me a satisfied customer. I want to thank Alex Argueta personally for his help. Sincerely Jeffrey Freedline More

"Total Teamwork, A Satisfied Customer for Life" After buying many cars in my life, I have the most admiration for the team at Napleton KIA. Luis and Alex stuck with me through the complication After buying many cars in my life, I have the most admiration for the team at Napleton KIA. Luis and Alex stuck with me through the complication I brought them and made the deal for the exact car I wanted. They are fun to be around during a process I usually fear, like getting a tooth pulled! Leo in finance is very helpful and quick to handle everything on your behalf for the MV office. No reason to go anywhere else from now on! The quality and performance of the car sells itself but the major difference is the recognition that you are now a part of the family at Napleton dealerships and service. KIndness and professionalism do matter. More

Professional and accomadating Needed an oil change and wanted the car checked out for anything else that the service technicians saw as a possible problem. Dealt with Dennis in se Needed an oil change and wanted the car checked out for anything else that the service technicians saw as a possible problem. Dealt with Dennis in service. The whole process was very efficient. I asked if I could get a ride back home and said that I needed the car to be ready no later than a certain time. Within a few minutes Dennis wrote up the service order and had me shuttled back home. During the service Dennis called telling me that I might want to do one additional thing to the car. He did not sell it. He gave me the parameters and asked me to make a decision. I returned at the agreed upon pick up time and the car was ready to go. More