KIA at Napleton's Northlake

Shelby was awesome!! I needed a new car and Shelby helped me every step of the way and so polite and kind. I recommend you buy from him!! I needed a new car and Shelby helped me every step of the way and so polite and kind. I recommend you buy from him!! More

Fantastic Service Shelby Jefferson is one of the most professional and helpful salesman that i have had the pleasure in meeting. See him today for your next new or used Shelby Jefferson is one of the most professional and helpful salesman that i have had the pleasure in meeting. See him today for your next new or used vehicle! More

Great Service Shelby Jefferson was my salesman. I'd recommend him to anybody looking for a knowledgeable salesperson that puts his customers first. I've purchased Shelby Jefferson was my salesman. I'd recommend him to anybody looking for a knowledgeable salesperson that puts his customers first. I've purchased a new and used car and I'm satisfied with both. More

Exceeded my expectations I went in with my mind set of how I wanted things to go but never did I imagine it actually going that way. Eddie C. and Leo went above and beyond to I went in with my mind set of how I wanted things to go but never did I imagine it actually going that way. Eddie C. and Leo went above and beyond to get me exactly what I wanted. I am in love with my SUV and I have them to thank for it. More

VIP service with no pressure ... My experience began with Chris Serra in Internet. He was friendly, personable and efficient. Alex Argueta in Finance was knowledgeable and efficient. My experience began with Chris Serra in Internet. He was friendly, personable and efficient. Alex Argueta in Finance was knowledgeable and efficient. He didn't pressure me into purchasing any coverage I didn't want, and answered all my questions. Although VIP Manager Mike Perrault is not yet listed on the below employee list, he was very knowledgeable, friendly and honest. I thoroughly enjoyed interacting with him. Additionally, Northlake Kia is one of three Kia dealerships in the area that is a USAA true price preferred Kia dealership which influenced my decision to purchase from them! More

Great Experience!! The experience provided by Napleton Northlake was fantastic! I recommend asking for Shelby. He made car buying easy and painless. Thank you for the gr The experience provided by Napleton Northlake was fantastic! I recommend asking for Shelby. He made car buying easy and painless. Thank you for the great service! Will definitely recommend! More

Good Experience and fair deal. Luis Sanchez was a good guy to work with and helped me out in every way possible. I recommend getting a car with Mr. Sanchez and fair deal. Luis Sanchez was a good guy to work with and helped me out in every way possible. I recommend getting a car with Mr. Sanchez More

Awesome service Kevin is the best person i could have encountered at kia dealership in northlake blvd very precise and on point also helped me out allot with the proc Kevin is the best person i could have encountered at kia dealership in northlake blvd very precise and on point also helped me out allot with the process More

Waste of Time My boyfriend has spent months researching car. His is on its last legs and we want to replace it. We found a nice "pre owned" Nissan on their website My boyfriend has spent months researching car. His is on its last legs and we want to replace it. We found a nice "pre owned" Nissan on their website that has an attractive price. Since we live over 40 minutes away, my boyfriend called to make sure this specific car was available. We get there and before we even make it to the door Robert says that car "probably isn't available." Halfheartedly he glanced around the lot then bring us inside to look it up. We were told it was sold "last minute the night before." This is precisely why we called. I have worked in retail. When a customer calls, you check your inventory, then you go find the item. Robert then proceeds to try sell my boyfriend a Kia Rio. You can see he is 6'3 and does not fit into a compact car. After we were blatantly lied to on the phone, why would we choose to spend money there? Not to mention we would never waste our money on a Kia. They consistently get bad reviews and have a horrible re-sell value. There are a million things I would rather do with my Sunday after new. Spending almost two hours on this wild goose chase was not one of them. After this I read a few reviews on facebook and it looks like this is a consistent problem with them. There has got to be a way to keep up with inventory. Robert, I hope you feel bad about ruining my day. More

Very bad experience worst then Macdonald On April 21st I came to the dealer to get my Daughter a car the salesman is OK the finance department very bad never had an experience like that in my On April 21st I came to the dealer to get my Daughter a car the salesman is OK the finance department very bad never had an experience like that in my life from Friday to Tuesday that's when they call me to say she not qualified . went to Delray Toyota the same day I get my daughter a bring new car 2017 . All the finance manager need to go back to school to learn how to do finance or go to Delray beach Toyota they will teach you guys. More