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KIA at Napleton's Northlake
Palm Beach Gardens, FL
478 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Our Finance team excels in dealing with any type of Credit. From no credit to bad credit Napleton Northlake KIA is here for you.
If you don't see what you are looking for, please discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to meeting you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 478 reviews
January 19, 2018
A WASTE OF TIME I had a horrible experience at the dealership after driving an hour to get there and test driving the vehicle when it came time to negotiate the deal I had a horrible experience at the dealership after driving an hour to get there and test driving the vehicle when it came time to negotiate the deal the starting price of the vehicle was higher then the advertised price ? after that I didn't feel comfortable trying to negotiate further they appear very dishonest in there approach More
by jmmyg23
Employees Worked With
John Garcia
January 15, 2018
Nightmare after being hit by an employee of this dealership I was hit by an employee of Northlake Kia, I am now told an ex-employee. A service manager came to the scene and gave me his card. He was never avai I was hit by an employee of Northlake Kia, I am now told an ex-employee. A service manager came to the scene and gave me his card. He was never available and never returned messages. Even though the accident wasn't my fault, I had to turn it over to my insurance because my car wasn't driveable. 2 months later I had to call their corporate office to get some cooperation. I received a phone call from a Rob Minier, who said he was a district service manager. He promised to make things right and admitted they were at fault. He also put me in touch with Rosi Palermo, who has also promised to cooperate with my insurance co. And get the matter handled. Now another month later, they are still playing games, providing phony insurance policies, just like they did at the accident scene. I had to lay out my deductible and have been through nothing but games and hassle from this dealership. I am betting they didn't have insurance on the car and/ or driver because it's been over 3 months. Still waiting for them to make this right.... and waiting. They lie and provide false info, don't do business with them. More
by victoria.chadwell
Employees Worked With
Robb Minier, Rosi Palermo
January 12, 2018
Good experience Great people especially Dante he help me get exactly what I wanted and was very polite I will definitely refer people to north lake Kia thank you for Great people especially Dante he help me get exactly what I wanted and was very polite I will definitely refer people to north lake Kia thank you for a wonderful experience. More
by Doulyjolet1
Employees Worked With
Dante jean Charles
January 11, 2018
Abraham crino Amazing customer servirte he help me find what I was looking for. I highly Recommend him because he is very respectful and friendly with others. Amazing customer servirte he help me find what I was looking for. I highly Recommend him because he is very respectful and friendly with others. More
by Yoel0528
Employees Worked With
Abraham crino
December 31, 2017
I had a great experience with the entire staff! I would definitely recommend this KIA dealership & staff. Everyone was very polite, knowledgeable and fun to work with. I purchased a used car that is I would definitely recommend this KIA dealership & staff. Everyone was very polite, knowledgeable and fun to work with. I purchased a used car that is in great condition. I'm very satisfied with sales, finance and management! Happy New Year! -Adrian More
by Adrian M
Employees Worked With
Ray Strudgeon (sales), Alex Argueta
December 17, 2017
Great Service Center I brought my Kia in for a recall. I previously was having the vehicle serviced elsewhere. Casey from the service department was beyond helpful. She wa I brought my Kia in for a recall. I previously was having the vehicle serviced elsewhere. Casey from the service department was beyond helpful. She was accommodating, knowledgeable and sincere. I had such a wonderful experience at the Northlake Kia working with Casey. I will have all future services done there. Thank you. More
by Jessica13
Employees Worked With
Casey
December 17, 2017
no explanation As to why mgr wouldn't price out a comparable car we were interested in. Just said that's it and walked away. Many Addison all discounts were offered As to why mgr wouldn't price out a comparable car we were interested in. Just said that's it and walked away. Many Addison all discounts were offered and we " didn't qualify" no explanation More
by Author
Employees Worked With
Luis Sanchez, Amir Saleem
December 10, 2017
Excellent all around Amir made the sale, without a doubt. I worked with Luis, who also did an excellent job, but when I wasn't totally sold on all the details Amir sat me Amir made the sale, without a doubt. I worked with Luis, who also did an excellent job, but when I wasn't totally sold on all the details Amir sat me down and worked out a phenomenal agreement that both kept my business and made a reasonable sale for KIA. That kind of savviness is rare in salesmen. You can tell that Amir has lots of experience at this business. I didn't feel pressured or put upon at all. I give Amir and Napleton KIA an unreserved 5 stars. More
by Tom Happy KIA owner
Employees Worked With
Amir Saleem
November 04, 2017
Service The service I experienced at Kia Northlake was appalling. I would recommend to never go this service center for any of your needs. I had 4 bulbs in to The service I experienced at Kia Northlake was appalling. I would recommend to never go this service center for any of your needs. I had 4 bulbs in total replaced at Kia Northlake. They charged 162$ in total for this service. I did not receive the complimentary car wash, and one of the bulbs that was replaced did not even work. This simply means that they did not even check to see that the bulb was installed properly after charging me nearly 40$ per bulb to be replaced. I then asked for a refund, and the service administrator stated that everyone had left, and I would have to bring the car back. He did not ask to reschedule an appointment with me, and just stated bring it back in when you’re free. I waited 2 hours for this service to be done, and without an appointment would have waited even longer than that. The lack of care for such a simple fix shows me that I can not trust this service center for any major issues I may run into. More
by Ekim92
Employees Worked With
Jorge Rios, Service Technician: Jared
October 07, 2017
New car purchase Shane in sales and Leo in finance made my car buying experience a breeze!! Highly recommend anyone to come see them for their car purchase needs. Shane in sales and Leo in finance made my car buying experience a breeze!! Highly recommend anyone to come see them for their car purchase needs. More
by Pamela Forrer
Employees Worked With
Shane Richards
