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KIA at Napleton's Northlake
Palm Beach Gardens, FL
479 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Our Finance team excels in dealing with any type of Credit. From no credit to bad credit Napleton Northlake KIA is here for you.
If you don't see what you are looking for, please discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to meeting you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 479 reviews
July 07, 2018
Bought new Kia Niro Hybrid David was a great salesman, not high-pressured, which made the experience less stressful than in the past. He was articulate and if he didn't know th David was a great salesman, not high-pressured, which made the experience less stressful than in the past. He was articulate and if he didn't know the answer to my questions, of which I had many, he would gladly find the answer. Typically I hate car-shopping for several reasons. I have to say that this was definitely one of my more positive car experiences. More
by Mimi
Employees Worked With
David Gardner
July 03, 2018
Overall good experience. Albert our salesman was patient and very helpful. Paul did a good job setting up the financing and explaining everything. Got a good price on a 2018 O Albert our salesman was patient and very helpful. Paul did a good job setting up the financing and explaining everything. Got a good price on a 2018 Optima. More
by Stan
Employees Worked With
Albert and Mike and others.
May 29, 2018
They give you a lemon, and say whatever it takes to get you I went back in late 2015 to get a minivan. I was looking to get out of a Mazda 5 that was about 6k underwater. Christian was my salesman and got me in I went back in late 2015 to get a minivan. I was looking to get out of a Mazda 5 that was about 6k underwater. Christian was my salesman and got me into a base model Kia that ended up having electrical issues. I ended up paying way more than i wanted to, and for what I was paying I got a base model Minivan with no extra benefits. When i got to finance, they guy there lied and said I could refinance 6 months later and get a lower rate. Overall, I suggest you stay away from Kia in general but especially that dealership. More
by elguyo21
Employees Worked With
Christian Umanzor
May 17, 2018
Great Customer Service with Rachael the service manager My car was in for routine maintenance on my 2015 Optima.I had great customer service from Rachael and the two other service advisors behind the counte My car was in for routine maintenance on my 2015 Optima.I had great customer service from Rachael and the two other service advisors behind the counter Casey/Carlolina. I would recommend anyone to this dealership because of the helpful service More
by Jerry
Employees Worked With
Rachael,Casey,Carolina
May 08, 2018
Horrible sales service The sales manager Steve is horrible and does not show gratitude or care about the clientele period. They need an all new sales staff in there. They ac The sales manager Steve is horrible and does not show gratitude or care about the clientele period. They need an all new sales staff in there. They act as if they are all in their houses not at work with how they treat people. Very rude and not a place to buy a car. More
by Ash89
Employees Worked With
Steve
March 30, 2018
DEALINGWITH NAPLETON KIA Let's start with trying to make a service appointment-the centralized phone system stinks. Service Center-they now have female receptionists who ap Let's start with trying to make a service appointment-the centralized phone system stinks. Service Center-they now have female receptionists who appear to know/understand nothing about cars rather than mechanics to whom you can explain your needs. The only good thing was Johnny Jaramillo who spoke to me and explained things after my car had been serviced. When I go in for the 60,000 servicing, I will ask for him directly rather than dealing with the receptionists. More
by kiaowner
Employees Worked With
Johnny Jaramillo and female receptionist name unknown.
March 05, 2018
Absolutely horrible Let us walk out with the vehicle. Asked we return it a week later because they couldn’t fine a loan after we were promised. Let us walk out with the vehicle. Asked we return it a week later because they couldn’t fine a loan after we were promised. More
by Tiahnamariee
Employees Worked With
Sales : Clinton finance: Steve
February 07, 2018
Excellent customer service and A great service advisor.. Very friendly and helpful . Made me fill at home .. I would like to say thank you for all your help. and A great service advisor.. Very friendly and helpful . Made me fill at home .. I would like to say thank you for all your help. More
by Shawna162
Employees Worked With
JOHNNY JARAMILLO
January 30, 2018
Excellent experience I was very happy and thankful for my salesman John Garcia. I had a great experience and left very happy. It was a very friendly environment and fast a I was very happy and thankful for my salesman John Garcia. I had a great experience and left very happy. It was a very friendly environment and fast and happy service More
by Greeneyez
Employees Worked With
John Garcia
January 26, 2018
Positive Experience I really enjoyed my visit at this dealership, I was eager to get into a new vehicle and Kia did not disappoint. I worked with a guy named Abraham and I really enjoyed my visit at this dealership, I was eager to get into a new vehicle and Kia did not disappoint. I worked with a guy named Abraham and he said he was new but he sure knew his stuff! I will definitely return. More
by mholla15
Employees Worked With
Abraham Crino
