KIA at Napleton's Northlake

Erin made the decision easy This is my second Kia and I spent sometime shopping around this time. I went to three different dealers and made the decision to buy from Napleton be This is my second Kia and I spent sometime shopping around this time. I went to three different dealers and made the decision to buy from Napleton because of Erin Schobert. This woman is so efficient and it was like finally I found a salesperson that truly listened and cared. My husband and I were extremely impressed with her ability to shorten the amount of time we spent at the dealership. Everything was prepared for us prior to us getting there because we were able to text and we were in and out in record time. Seriously truly impressed Erin, Thank you!!! More

Best experience ever My car was breaking down after just a year, went to Erin and she helped set me up with a brand new Kia Optima. Absolute best experience ever!! My car was breaking down after just a year, went to Erin and she helped set me up with a brand new Kia Optima. Absolute best experience ever!! More

Awful Their service department is awful. My husband and I bought a 2017 brand new when it first came out. The entire car shakes randomly when it’s at low rp Their service department is awful. My husband and I bought a 2017 brand new when it first came out. The entire car shakes randomly when it’s at low rpms. We brought it in and they said it was because we changed our own oil. So we let them change our filter to the official Kia one. It’s still knocking and they’re saying to bring it back in but they don’t know if they can duplicate the issue. We are a single car household and cannot get by without a car for a day again. So if we want to get our car fixed that we bought from this dealership that is still under warranty we are expected to pay for a rental car... Not to mention that the girl I spoke to in the service department was rude and had a terrible attitude. Will NEVER buy another car from here. More

Great people I walked into the building and felt this very Friendly atmosphere. Great people to work with. They are providing the best service possible! Wouldn’t h I walked into the building and felt this very Friendly atmosphere. Great people to work with. They are providing the best service possible! Wouldn’t have gone anywhere else! More

Dedication to customer service excellence Barry Armband's salesmanship and devotion to my needs were astonishing. The purchase of my KIA Forte was rewarding because every effort was made to s Barry Armband's salesmanship and devotion to my needs were astonishing. The purchase of my KIA Forte was rewarding because every effort was made to satisfy my needs. Barry want over and above the meaning of courtesy, professionalism and committment to the customer. See him for excellent customer service. More

Best customer service ever!!! I had the best experience working with this dealership ! My salesperson Erin S was an absolute joy to work with.She was extremely knowledgable and too I had the best experience working with this dealership ! My salesperson Erin S was an absolute joy to work with.She was extremely knowledgable and took a genuine interest in helping us to find the perfect vehicle for our needs. She went out of her way, asking us all the right questions and then found the right vehicle at a great price. Thank you so much Erin for a truly seamless experience . More

Do NOT buy a car Napleton Kia. The dealership failed to payoff my trade in car and the end result was that the finance company continued to hound me for late and overdue payments on The dealership failed to payoff my trade in car and the end result was that the finance company continued to hound me for late and overdue payments on a car I no longer owned. I contually called, txted. And emailed everyone involved with my car purchase including the sales manager ( Steven veerspen, ) the Finance Manager ( Freddie) and Christian umanjour the actual salesman however I received the run around and continued conversations telling me they were working on fixing the problem and I was constantly being told NOT TO Worry they were going to correct everything. I continued to tell them that the delay In fixing this issue was going to effect my credit score because the finance company kept telling me that I was still financially responsible for the old car that I no longer had position of and had traded it it into Napleton Kia. I asked that the dealership call the finance company and explain to them that the check was in the mail which is what the dealership told me or resend the payoff check or do sonething since they are in the business of buying and selling thousands of cars a year. The bottom line is that After finally thinking the issue was solved I received a notice from the credit bureau telling me that since My old car payments were marked as “ LATE PAYMENT “ on my credit report that my credit score had Dropped over 50 points. Now Zi havevyo ho through the xxxx if attempting to evpksin what happened, what caused it , whobis scrually responsible and hope somehow I can correct this issue in all 3 credit bureaus. This is going to be s nightmare justxwhen I thought it was over. So in ending I just want to restate to NEVER PURCHASE CAR FROM NAPELTON KIA. Unless u like agrivation and having your credit negatively effected in the process. More

Bought new Kia Niro Hybrid David was a great salesman, not high-pressured, which made the experience less stressful than in the past. He was articulate and if he didn't know th David was a great salesman, not high-pressured, which made the experience less stressful than in the past. He was articulate and if he didn't know the answer to my questions, of which I had many, he would gladly find the answer. Typically I hate car-shopping for several reasons. I have to say that this was definitely one of my more positive car experiences. More