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KIA at Napleton's Northlake
Palm Beach Gardens, FL
478 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Our Finance team excels in dealing with any type of Credit. From no credit to bad credit Napleton Northlake KIA is here for you.
If you don't see what you are looking for, please discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to meeting you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 478 reviews
December 10, 2018
Northlake Kia the worst in customer satisfaction I both my car in August of these year. They started the sell by offering something that the car did not have, but they assured it came with it . Then I both my car in August of these year. They started the sell by offering something that the car did not have, but they assured it came with it . Then after only 3 month after doing a oil change and alignment they told us that two tires need to be change, of course I told them that we just both the car and that we only put 2,000 miles on it for us to replaced the tires. But the alignment was terrible so we had to go back and get the tires, but of course because they never will loose they only pay for one and the other one we had to pay. My question is why they did not tell us only 3 month ago, but the way the tires are not going to last sooooooo you want to get it as it is or something. They just hide everything in order to make the sale. But that is dishonest business. The worst dealer everrrrrr More
by Lucca04
Employees Worked With
December 07, 2018
Thank you! Thank you Erin, Matthew, and Napleton for a great experience. I love my new van and would recommend them to anyone who is buying a car. Thank you Erin, Matthew, and Napleton for a great experience. I love my new van and would recommend them to anyone who is buying a car. More
by Teliusfrancois
Employees Worked With
Erin Schobert, Petion Matthews
December 01, 2018
Amazing service! When I walked into KIA I was approached by Erin, she was absolutely fantastic!... she helped me find the perfect car for my mom at the perfect price. When I walked into KIA I was approached by Erin, she was absolutely fantastic!... she helped me find the perfect car for my mom at the perfect price. She is so impressively knowledgeable about ALL the cars in the lot. I would recommend Erin to everyone that wants to buy a car. The dealership and everyone was very friendly. Thank you Erin for working with us....now let's work on another deal for me!. :) More
by Love my KIA
Employees Worked With
Erin Schobert
December 01, 2018
Thank you Erin!!! When I went to see cars with my daughter, NEVER thought I was going to walk out with a brand new car... Thank you Erin for helping us, thank you for y When I went to see cars with my daughter, NEVER thought I was going to walk out with a brand new car... Thank you Erin for helping us, thank you for your service and knowledge and thank you for being so nice and professional. We felt very comfortable with you and I LOVE MY CAR!!! More
by Great experience!
Employees Worked With
Erin Schobert
December 01, 2018
Excellent customer service Went into the dealership to purchase a 2011 Kia and met Jon, he took time out to explain all the process, listened and found the best deal and insuran Went into the dealership to purchase a 2011 Kia and met Jon, he took time out to explain all the process, listened and found the best deal and insurance for me. Thanks Jon you truely exemplifies excellent customer service. More
by enevrah
Employees Worked With
Jon Brown-Stepan
November 30, 2018
Great and Genuine Service! Erin was my saleswoman and she helped find a car that was above my expectations. It was so easy to work with another woman, she did not pressure me a Erin was my saleswoman and she helped find a car that was above my expectations. It was so easy to work with another woman, she did not pressure me at all and sincerely listened to my wants and needs. If you are buying a car I would highly suggest working with Erin! Thanks guys! More
by SandraS83
Employees Worked With
Erin Schobert
November 28, 2018
Highly recommend Jon Brown-Stepan was a pleasure to work with. He made our car buying experience pleasurable and his customer service skills were top notch. Highly rec Jon Brown-Stepan was a pleasure to work with. He made our car buying experience pleasurable and his customer service skills were top notch. Highly recommend. More
by sons1stcar
Employees Worked With
Jon Brown-Stepan
November 25, 2018
Above and beyond. Erin did a fantastic job. She worked with me and at the end of the day she got me in the car that I wanted. I was there what seemed like all day and I Erin did a fantastic job. She worked with me and at the end of the day she got me in the car that I wanted. I was there what seemed like all day and I had my 4 year old with me, the staff were very patient and extremely nice to the both of us. More
by Hayrae
Employees Worked With
Danielle Lee, Erin Schobert
November 14, 2018
Don’t trust this dealership Please read this!!! These people at Napleton are deceitful and simply could care less about customer service. Stay away from Ray in sales, and make Please read this!!! These people at Napleton are deceitful and simply could care less about customer service. Stay away from Ray in sales, and make sure you absolutely steer clear of Freddie who claims to be the finance manager. we were quoted to buy a 2019 Kia Soul for $14200 plus tax tag and title. When we went to pick up the vehicle they never disclosed that it was actually a 2018. They also had my boss wait there for almost 3 hours, and then was charged for not going through Kia to finance, and also tried selling him a $2300 extended warranty. No problem we declined all additional offers, but still in all they never disclosed it was a 2018. We never took delivery of the vehicle and we cancelled the sale... I contacted Ray from Napleton and he told me that he never stated the vehicle was a 2019. He seemed to forget the multiple conversations we had regarding the vehicle and he also stated they didn’t have anymore 2018’s. I didn’t expect anything less than a lie from Ray. He has issues telling the truth, I bought a challenger also from Kia last month and my vehicle was damaged by there detail department. Before I took delivery on the vehicle Ray vividly recalled the scratches on the car after the detailer took a decal off... but after I took delivery he forgot about the damage. I had to wait 2 weeks to go back and forth with Kia to get a new panel. They stated they ordered me a new panel.. I went in to Kia so they could replace it, I was there for 2.5 hours!!! And listen to this. They swapped the piece from another car. It wasn’t new. Lol. Now granted it wasn’t scratched, but you see where I’m getting at?? They can’t tell the truth. I’m not someone who goes and posts things online for fun. But when your company goes and buys 6 cars, me personally bought 2 cars within a 10 month period, and they try to screw you over when buying another car, I had to go out of my way to tell this story. This is a real experience. No bs, no added dramatics. Napleton Kia is not a place anyone should go to buy a vehicle. There’s plenty honest dealers out there, do yourself a favor, stay away from this place.. More
by Rjlgreek
Employees Worked With
Ray I’m sales. And so called finance mgt Freddy
November 13, 2018
Fast and attentive Jon our salesperson was what made the experience more than pleasurable because of a rare quality he has that most in sales lack; and that is the abili Jon our salesperson was what made the experience more than pleasurable because of a rare quality he has that most in sales lack; and that is the ability to truly listen and understand his customers and therefore provide a fun, but more importantly, a genuine time spent with him. I highly recommend him if you would like to have fun while getting a fair price on a car! More
by Guyver
Employees Worked With
Jon Brown-Stepan
